6/10 Satisfaisant
Julie T.
30 juil. 2025
The house was beautiful and very well taken care of. The pool area was great and had shade on it until early afternoon. The area is still in shambles from past hurricanes, which we were told ahead of time, but there were still plenty of places to eat within driving distance. The issue I had was the fact that the elevator was not working! This was the main reason I booked this house due to some mobility issues with my husband.When we arrived, I left two messages expecting a call back on Monday. No call, so I called them. They sent someone out who had no idea what he was doing. He just turned it off and on again. Sent another person out later who did the same thing. It was never fixed during our stay and they never reached out to see how they could correct the problem. I sent them an email when we returned and they never replied. So, basicallyâŠnice house but terrible customer service. If you need the elevator to get around, I wouldnât count on it working. They donât seem to care if it is or not, even though it is stated as an amenity on the website.
Julie T.
Séjour de 7 nuits en juin 2025