28. März 2024 von Steve Polche| Area Operations Director

Dear Ingo, Thank you for bringing these concerns to our attention. We sincerely apologize for the inconvenience you experienced with the air conditioning unit and water pressure in your room. Your feedback is invaluable to us as we strive to provide a comfortable and enjoyable stay for all our guests.We have immediately notified our maintenance team to address the issues with the air conditioning unit and water pressure in your room. Rest assured that we will work diligently to resolve these issues promptly to ensure a more pleasant stay for you and future guests.We appreciate your understanding and patience as we work to rectify these issues. If there is anything else we can assist you with during your stay, please do not hesitate to contact our front desk staff.Thank you for choosing to stay with us, and we hope to have the opportunity to exceed your expectations in the future.Warm regards,