Arrived at the property and someone was coming out of the cottage we had booked. Had no communication with host regarding any change in booking. Called host and she stated her cleaning person had cancelled, though she had not contacted me to let me know there would be a delay in check in. I had to call her to find out what was going on, why there was someone in our booked home. She told me it would be 2 hours until we could check in, offered the adjoining place, but it was not clean, either. Host offered no other arrangement but to tell me I should probably find another place to stay, then, with no offer to assist. Very unprofessional and unacceptable from someone who claimed she did this for a living.