Our stay was extremely poor and frankly, a serious safety concern. We were without power, heating, or light for an entire night during a significant storm. This was especially distressing as our 4-year-old child was also freezing, making for a miserable and worrying ordeal.
Crucially, we were left with absolutely no assistance. The reception desk was closed the night of the storm, meaning we were completely abandoned and unable to seek help or guidance when we needed it most.
The property's response the next day was unsatisfactory and dishonest. We were told that "all of Scotland had lost power," which was demonstrably false as stores in nearby Fort William clearly had electricity. For a large property, the lack of any backup power options (like a generator or even emergency heat/lights), coupled with staff abandoning the post during a storm, is unacceptable and shows a serious disregard for guest comfort and safety. We had a terrible, uncomfortable, and worrying time.