Room neglected. No toilet supplies in room or in public downstairs restrooms. No soap no paper towels. No toilet paper. Would not honor requests for an extra chair for the room made on reservation. Staff lack of customer service was noticed.
This place was clean and very comfortable. We had some water pressure issues with our shower but it was ok. Lots of very noisy dogs that kept us up at night but very nice staff.
At first, it was good, then went downhill rapidly in the evening. Getting a woken in the middle of the night, by staff on their phones in the hallway, by other guests. And the list goes on....
Hotel was new but not very much installation was installed so you heard doors slamming all night. Bed were on a metal platform so every time you rolled over it was very loud squeaky noise.
If your a light sleeper like me Iâd suggest another location.
Very nice stay! Very good service. The youn man at the desk was always with a smile and greeted us when we came back from going somewhere. I will be saving this hotel for future stays when we come back to Ft. Worth.