4/10 Poor
Derek W., Kalamazoo
15 Oct 2020
Disliked: Cleanliness
Lipstick on a Pig!
I have been renting from VRBO for over 10 years and have never left a poor review. I admit that my first choices for rentals in the area were already chosen so this was not a front runner. A bit out of the way, but according to the description an updated, clean, remodeled Gingerbread Cottage on Gingerbread Rd! My issue with the review doesn't have a lot to do with the cottage itself. It had everything listed and we were definitely comfortable and the interior was clean. The issue has to do with the VACASA property management system. They were totally non-responsive to issues that I merely wanted to inform them about to ensure future renters would want to come here! I always treat rentals like I would my own property, so I give feedback to owners with an "If I were you, I would want to know this . . . " So here goes:
From VACASA you receive texts that are standard bots, that inform you that you can't get in until the check-in time of 4 pm as they are doing super cleaning of the property and don't allow for early entry. My beef is that if this is the case then I shouldn't find a property that has not been "super-cleaned" the day of my rental, but probably not rented, nor cleaned for a bit! The interior was fine, a few dust bunnies, but all in all, definitely clean to most people's standards. My issue was the covered screen porch. The table with table cloth was dusty and dirty and had mouse feces on it. The glass table in this room also had dirt on it as did the small table for drinks. As a courtesy, I called the VACASA number listed on the key I received and got a sales call for a medical alert system. I used the VRBO messaging system to inform the property managers of what we found on arrival to let the cleaners know not to miss this next time and that we had taken care of it.
Overnight, we heard scratching in the ceiling tiles in the living room and the main bedroom, indicating that there was definitely a critter problem in the cottage! Again, I wrote the property managers through the VRBO messaging system to inform them that the owners would definitely want to know about this to take care of the situation for future renters. NOT A SINGLE RESPONSE!
Bottom line is that this is a good rental, a cute cottage in a quiet area off the beaten path a bit, with some minor issues that could be taken care of immediately if anyone in property management is willing to listen to feedback. These owners need to consider new management!
Derek W.
Stayed 2 nights in Sep 2020