This place was great. This is our 3rd stay in recent years & we have no complaints. We had one minor issues like the coffee pot quit and it immediately replaced. Great management which can totally ruin a vacation.
Had a snafu upon check in. The door lock wasnât working (low on battery). Thankfully, the door was open when we arrived. Communicated to management and they got it fixed immediately. Not a big deal.
Weâre ping pong lovers. So we were super excited to play. Sadly, there wasnât a ping pong table. It got damaged from the previous tenants. So, that was a real bummer. Other than those two things, the place was great. Management was quick to respond. The size was perfect. The hot tub was awesome. We would definitely be back!
Location was great! House was spacious and fit our needs. The view was amazing! Our only complaints are the sofa was poor quality. Very uncomfortable, with wood boards holding up the cushions I'm guessing because springs were broken. The dishwasher wasn't bolted to the cabinets, the refrigerator door rubbed on the freezer drawer below. The drawer inside the freezer fell off its tracks EVERY TIME we used the freezer. The bracket for the curtain rod was hanging from the rod on one end so we just left one side of the curtains open the entire time as to not make anything worse. Several of the windows either didn't open or were extremely hard to open. Not trying to make it all sound bad because it wasn't. We own several properties ourselves and knowing how renters can be, we can't imagine not fixing these things. We enjoyed the hottub, the washer and dryer, the games, the pool table, having nice tv viewing options and just having the right amount of space for everyone to hang out. One recommendation we would make would be to have a keypad installed outside the garage door. Having to walk through the front door to lock the up after backing the car out of the garage is not the best option when having to leave children in the car to do so. All in all we would definitely stay at this house or one in the same development in the future. We had a great time!
Staying in the snowboard/ski areas or hotels is overwhelming sometimes especially during this time. It was nice to take a breath away from all the chaos while still being very close to the area! :)
Our family had a wonderful time in Fraser and Winter Park in this beautiful home. It was perfect for our family and met our needs very well. The hosts were very attentive. The location is very convenient to the ski resort.
3 couples stayed in this property for a local wedding. Outstanding views and accommodations with on suite bathrooms, comfortable beds, and many kitchen amenities for cooking
Owls Retreat has plenty of space as advertised. The dining area is a bit tight if there is a fully compliment of guests.
While the lodge is a bit dated, there are no significant complaints regarding cleanliness. The prior renter probably put away some dishes which weren't clean was the only exception. The oven/stove was not in full working order but was replaced with a new unit within 36 hours or so. The responsiveness by the property managers was excellent in that regard.
Email communications prior to arrival were hit and miss with the management company. It used multiple email addresses..the address used to send notifications to guests is not the one to check for guest inquiries.
The home was clean, beautiful and well stocked but there was not enough parking for our group. We had to move one car every night as well as find off sight parking for it. This was not posted when we rented the property. The welcome book stated parking for 5 vehicles but the on call manager told us we could only park 4 vehicles over night. Very confusing, frustrating and inconvenient For this reason we wouldnât rent this property again.
Beautiful property that accommodated our large family and allowed us to spread out and have our own spaces. Great communication especially during the check in and out process made it easy and stress free. Would recommend.