The property itself was cozy and the perfect size for a family with teens. I liked the propane grill, the coffee grounds gifted for the Keurig, bunk bed room for the teens, the heater fireplace and the board games. Although we didn't use it, we thought it was pretty cool to have a Nintendo available for the kds. The reason for a 4-star is because I notified the management about a low battery on the smart door lock the day of arrival. Next day, I got locked out in 29°F weather because the door battery went completely dead. This shouldn't have happened since they knew the battery needed changing. Also, there was no access to the complex laundry room because they left us the wrong key. I had to find a laundromat in town because the correct key was never delivered. There was no lack of communication between the management and I. Texting was a breeze and they text me back quickly. The issue was with the follow-up.