No lift but we stayed on 4th floor.
One night it ran out of hot water in a sudden, and nothing they could do about it, just told us to wait till the next day.
Other then the issues above, other things are ok. The room is not big but it's reasonable for 2 people. Not recommend for families, but ok for single traveler or couple.
The room was poorly set up. Lots of dead space above the ground that could have been for storage but wasn't used. Bathroom was dated and creaky whenever you walked in. There was an iPad that took up space where luggage could have been. Bins took up so much space next to the TV. Bed was uncomfy. And the images were deceiving of the size of the room. Not going to that hotel again.