Hotel New Otani Hakata

4.0 star property
VIP Access

Choose dates to view prices

Photo gallery for Hotel New Otani Hakata

Exterior
A hotel entrance with two uniformed staff members standing in front.
Lobby
Concierge desk
In-room safe, desk, iron/ironing board (on request), free WiFi

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Air-conditioning
  • Bar

Explore the area

View in a map
1-1-2 Watanabe-dori, Chuo-ku, Fukuoka, Fukuoka-ken, 8100004
  • Place, Yanagibashi Rengo Market
    ‪1 min walk‬
  • Place, Tenjin Underground Mall
    ‪9 min walk‬
  • Place, Canal City Hakata
    ‪10 min walk‬
  • Airport, Fukuoka (FUK)
    ‪9 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members

Room options

Corner Suite Double

  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

Executive Twin Room - Smoking

  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

Executive Twin Non-Smoking

  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

Executive Twin Room, Smoking

10.0 out of 10
Exceptional
(1 review)
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

Moderate Single or Moderate Twin (Single Use), Non Smoking

9.8 out of 10
Exceptional
(11 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Single Bed
  • Free Wi-Fi

Moderate Twin, Non Smoking

9.0 out of 10
Wonderful
(31 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds
  • Free Wi-Fi

Japanese Room, Non Smoking

  • 79 sq m
  • 1 bedroom
  • Sleeps 8
  • 4 Single Futons
  • Free Wi-Fi

Connecting Room, Non Smoking

  • 60 sq m
  • 1 bedroom
  • Sleeps 8
  • 4 Single Beds
  • Free Wi-Fi

Moderate Twin with Extra Bed, Non Smoking

9.0 out of 10
Wonderful
(36 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Single Beds and 1 Single Sofa Bed
  • Free Wi-Fi

Semi Double Room Non Smoking

10.0 out of 10
Exceptional
(2 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Single Bed
  • Free Wi-Fi

Deluxe Twin Room

  • 53 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds
  • Free Wi-Fi

Deluxe Double Room, Non Smoking

8.0 out of 10
Very good
(1 review)
  • 53 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

Moderate Double Room, Smoking

9.0 out of 10
Wonderful
(2 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

Corner Suite Double Room

  • 60 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

Executive Double Room, Non Smoking

9.0 out of 10
Wonderful
(6 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed
  • Free Wi-Fi

Executive Double Room, Smoking

7.0 out of 10
Good
(2 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

Executive Twin Room, Non Smoking

9.0 out of 10
Wonderful
(6 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds
  • Free Wi-Fi

Moderate Single or Moderate Twin (Single Use), Smoking

8.8 out of 10
Excellent
(3 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Single Bed
  • Free Wi-Fi

Moderate Double Room, Non Smoking

8.0 out of 10
Very good
(3 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

Moderate Twin, Smoking

9.4 out of 10
Exceptional
(3 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

Executive Double Room, Non Smoking - Breakfast Included

10.0 out of 10
Exceptional
(1 review)
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

Moderate Single or Moderate Twin (Single Use) Non Smoking - Breakfast included

8.8 out of 10
Excellent
(5 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Single Bed
  • Free Wi-Fi

Executive Double Room, Smoking - Breakfast Included

9.4 out of 10
Exceptional
(3 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

Executive Twin Room Smoking - Breakfast included

  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

Executive Twin Room Non Smoking - Breakfast Included

9.0 out of 10
Wonderful
(2 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

Connecting Room Non Smoking - Breakfast Included

10.0 out of 10
Exceptional
(1 review)
  • 60 sq m
  • 1 bedroom
  • Sleeps 4
  • 4 Single Beds
  • Free Wi-Fi

Semi Double Room Non Smoking - Breakfast Included

  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Single Bed
  • Free Wi-Fi

Moderate Single or Moderate Twin (Single Use) Smoking- Breakfast Included

9.4 out of 10
Exceptional
(3 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Single Bed
  • Free Wi-Fi

Moderate Double Room Non Smoking - Breakfast Included

8.0 out of 10
Very good
(1 review)
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

Japanese Room Non Smoking - Breakfast Included

  • 79 sq m
  • 1 bedroom
  • Sleeps 4
  • 4 Single Futons
  • Free Wi-Fi

Moderate Double Room Smoking - Breakfast Included

  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

Moderate Twin (Breakfast) Smoking

8.0 out of 10
Very good
(1 review)
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

Moderate Twin Triple Use (Breakfast) Non Smoking

9.2 out of 10
Wonderful
(11 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds and 1 Single Sofa Bed
  • Free Wi-Fi

Moderate Twin (Breakfast) Non Smoking

7.6 out of 10
Good
(7 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

Deluxe Twin Room (Breakfast Included)

  • 53 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

Deluxe Double Room, Non Smoking (Breakfast Included)

  • 53 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

Japanese-Western Room, Non Smoking

  • 1 bedroom
  • Sleeps 12
  • 2 Large Single Beds and 4 Single Futons
  • Free Wi-Fi

Japanese-Western Room, Non Smoking (Breakfast Included)

  • 1 bedroom
  • Sleeps 12
  • 2 Large Single Beds and 4 Single Futons
  • Free Wi-Fi

Moderate Large Twin Type B Non Smoking

  • City view
  • 37 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Large Single Beds
  • Free Wi-Fi

Moderate Large Twin Type B, Non Smoking, BF

  • City view
  • 1 bedroom
  • Sleeps 2
  • 2 Large Single Beds
  • Free Wi-Fi

Similar properties

About this property

Hotel New Otani Hakata

4 restaurants, a bar/lounge and self parking are available at this hotel. WiFi in public areas is free. Additionally, concierge services, dry cleaning and laundry facilities are on-site.
Hotel New Otani Hakata offers 372 accommodations with a safe and complimentary slippers. Guests can surf the web using complimentary wired and wireless Internet access.

Bathrooms include a combined bath/shower unit, bidets, complimentary toiletries and hairdryers. Business-friendly amenities include desks and telephones. In-room massages and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

Our customers tell us that they can't get enough of the great public transport around Hotel New Otani Hakata. During your stay, you're just a quick walk from Tenjin Underground Mall. Free WiFi in public areas, 4 restaurants and a bar are available.
  • Free WiFi
  • Enjoy Japanese cuisine while dining at Sembazuru
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, a concierge and a porter
  • Guests have great things to say about the helpful staff and the proximity to public transport
  • 8 minutes by foot from Tenjin Underground Mall and a 1-minute drive from Canal City Hakata
There are 4 restaurants on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. A vending machine, multilingual staff, and concierge services are also featured at Hotel New Otani Hakata. Parking is available for a fee.

Smoking is allowed in designated areas at this 4-star Fukuoka hotel.

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:00 AM.
Sembazuru – This restaurant specialises in Japanese cuisine and serves breakfast, lunch and dinner. Open select days.
Green house – This restaurant serves breakfast, lunch and dinner. Open daily.
The Castillian Room – This restaurant specialises in Eastern European cuisine and serves lunch and dinner. Open selected days.
Taikanen – This restaurant specialises in Chinese cuisine and serves lunch and dinner. Open selected days.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Parking on site (JPY 1,500 per day)
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: JPY 3,900 for adults and JPY 2,200 for children
  • 4 restaurants
  • A bar/lounge

Restaurants on site

  • Green house
  • Sembazuru
  • Taikanen
  • The Castillian Room

Family friendly

  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Spa

  • In-room massages

Accessibility

  • No lift
  • Thin carpet in room

More

  • 14 floors
  • Ballroom
  • Designated smoking areas (fines apply)
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • Cable/satellite channels

Food and drink

  • Electric kettle
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2 PM; check-in end time: 2 AM
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests must be at least 20 years of age to stay in a smoking room.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A city tax may be collected at the property. The city tax ranges from JPY 100-10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately JPY 3900 for adults and from JPY 2200 for children
  • Self-parking fee: JPY 1500 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
Additional fees apply to children 4-12 years old for breakfast.

We should mention

  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel New Otani Hakata
Hotel New Otani Hakata Fukuoka
New Otani Hakata
New Otani Hakata Fukuoka
New Otani Hakata Hotel
New Otani Hotel Hakata
Hotel New Otani Hakata Hotel
Hotel New Otani Hakata Fukuoka
Hotel New Otani Hakata Hotel Fukuoka

Hotel New Otani Hakata Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 699 out of 1133 reviews
Rating 8 - Good. 318 out of 1133 reviews
Rating 6 - Okay. 87 out of 1133 reviews
Rating 4 - Poor. 17 out of 1133 reviews
Rating 2 - Terrible. 12 out of 1133 reviews

9.0/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

Reviews

Verified

8/10 Good

LINDA

Liked: Cleanliness, amenities, property conditions & facilities
Nice size rooms, convenient location, clean and comfortable rooms.
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Nitaya

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel excellent staff
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Nitaya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and excellent service
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Nitaya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel and great service
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Nitaya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and excellent service
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Yin Bing

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Staff speak good English too. I had a happy stay here.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

KEI CHUNG

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super helpful staff 👍👍; convenient location (very close to metro station); neat and tidy room
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights. Excellent stay. Really enjoyed the 2 different breakfast options they provided. Also appreciated the coin- operated laundry room. Really close to the supermarket, train station and local sights.
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We ended up in a nicer room then we booked and it was a great experience overall
Stayed 3 nights in Apr 2026
Verified

10/10 Excellent

nisaa

Liked: Cleanliness, staff & service, amenities
beautiful hotel
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

DESMOND

Liked: Cleanliness, amenities, property conditions & facilities
Stellar staff, spacious room, old luxurious feel.
Stayed 5 nights in Jan 2026
Verified

10/10 Excellent

Hiroyuki

Liked: Cleanliness, amenities, property conditions & facilities
A gorgeous hotel! One-level more excellent than others.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Christophe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was the best one we had in Japan with all staff courteous, helpful and good at speaking English. Importantly there was plenty of place for the luggages in the room which is rare! It was very well located.
Stayed 2 nights in Apr 2026
Verified

8/10 Good

Michael

Liked: Staff & service, amenities, property conditions & facilities
Excellent staffing
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Christina

Liked: Cleanliness, amenities, property conditions & facilities
Nice and friendly staff, great amenities, and clean and spacious room.
Stayed 4 nights in Nov 2025
Verified

8/10 Good

Maila

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, staff are courteous. Good location.
Stayed 6 nights in Jan 2026
Verified

8/10 Good

Jong gwan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is easy access to tenjin and hakata districts. I had enjoyed shopping and delicious authentic japanese food.
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Jin Rui

Liked: Cleanliness, amenities, property conditions & facilities
convenient location with lots of great food around!
Stayed 3 nights in Jun 2025
Verified

10/10 Excellent

NGAI CHI

Liked: Cleanliness, staff & service, amenities
very nice hotel , have every thing i needed , room is spacious and comfy , enjoy it!
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Gary

Liked: Cleanliness
Excellent property, clean, wonderful staff, very good breakfast and three minutes to the metro station.
Stayed 3 nights in Sep 2025
Verified

10/10 Excellent

Kelvin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is clean and spacious. Staffs are very kind and helpful.
Stayed 4 nights in Mar 2026
Verified

8/10 Good

Ryan

Liked: Cleanliness, amenities, property conditions & facilities
Hotel is a little dated but the staff were outstanding. Beds are definitely on the hard side even for Japan standards but they accommodated and actually switched out my mattress when I was out. Breakfast buffet had lots of good quality options. Location is great.
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Susan Tomoe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location near train station, bus stop, supermarket and convenience stores. Excellent cafe on 1st floor. What makes this hotel exceptional is the staff and service they provide. Bellhop was there to assist with our luggage as soon as we arrived, check-in staff
Stayed 9 nights in Mar 2026
Verified

10/10 Excellent

Norihiko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

tit leung

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice will come again
Stayed 4 nights in Nov 2025