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Best Western Galena Inn & Suites

2.5 star property

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Photo gallery for Best Western Galena Inn & Suites

Suite, 1 King Bed, Non Smoking, Jetted Tub | Blackout curtains, iron/ironing board, rollaway beds, free WiFi
Reception
Indoor pool, outdoor pool, pool loungers
Suite, 1 King Bed, Non Smoking, Jetted Tub | Blackout curtains, iron/ironing board, rollaway beds, free WiFi
Lobby sitting area

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
9923 West US Route 20, Galena, IL, 61036
  • Place, Grant Home
    ‪8 min walk‬
  • Place, Grant Park
    ‪10 min walk‬
  • Place, Belvedere Mansion
    ‪13 min walk‬
  • Airport, Dubuque, IA (DBQ-Dubuque Regional)
    ‪33 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking, Jetted Tub

Standard Room, 1 King Bed, Non Smoking, Jetted Tub | Blackout curtains, iron/ironing board, rollaway beds, free WiFi

Standard Room, 1 King Bed, Non Smoking, Jetted Tub

7.6 out of 10
Good
(4 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Jetted Tub

Blackout curtains, iron/ironing board, rollaway beds, free WiFi

Standard Room, 1 King Bed, Non Smoking, Jetted Tub

9.6 out of 10
Exceptional
(5 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub

Suite, 1 King Bed, Non Smoking, Jetted Tub | Blackout curtains, iron/ironing board, rollaway beds, free WiFi

Suite, 1 King Bed, Non Smoking, Jetted Tub

8.0 out of 10
Very good
(1 review)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub

Suite, 1 King Bed, Non Smoking, Jetted Tub | Blackout curtains, iron/ironing board, rollaway beds, free WiFi

Suite, 1 King Bed, Non Smoking, Jetted Tub

10.0 out of 10
Exceptional
(1 review)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave | Blackout curtains, iron/ironing board, rollaway beds, free WiFi

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

9.0 out of 10
Wonderful
(8 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub

Suite, 1 King Bed, Non Smoking, Jetted Tub | Blackout curtains, iron/ironing board, rollaway beds, free WiFi

Suite, 1 King Bed, Non Smoking, Jetted Tub

7.4 out of 10
Good
(3 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | Blackout curtains, iron/ironing board, rollaway beds, free WiFi

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

8.4 out of 10
Very good
(29 reviews)
  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave | Blackout curtains, iron/ironing board, rollaway beds, free WiFi

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

9.0 out of 10
Wonderful
(19 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Fireplace

Standard Room, 1 King Bed, Non Smoking, Fireplace | Blackout curtains, iron/ironing board, rollaway beds, free WiFi

Standard Room, 1 King Bed, Non Smoking, Fireplace

9.2 out of 10
Wonderful
(5 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Jetted Tub

Standard Room, 1 King Bed, Non Smoking, Jetted Tub | Blackout curtains, iron/ironing board, rollaway beds, free WiFi

Standard Room, 1 King Bed, Non Smoking, Jetted Tub

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed) | Blackout curtains, iron/ironing board, rollaway beds, free WiFi

Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

9.2 out of 10
Wonderful
(7 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub

Suite, 1 King Bed, Non Smoking, Jetted Tub | Blackout curtains, iron/ironing board, rollaway beds, free WiFi

Suite, 1 King Bed, Non Smoking, Jetted Tub

10.0 out of 10
Exceptional
(1 review)
  • 30 sq m
  • 2 bedrooms
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible, Bathtub

Standard Room, 2 Queen Beds, Accessible, Bathtub | Blackout curtains, iron/ironing board, rollaway beds, free WiFi

Standard Room, 2 Queen Beds, Accessible, Bathtub

9.8 out of 10
Exceptional
(6 reviews)
  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Jetted Tub

Blackout curtains, iron/ironing board, rollaway beds, free WiFi

Standard Room, 1 King Bed, Accessible, Jetted Tub

8.0 out of 10
Very good
(5 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

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About this property

Best Western Galena Inn & Suites

Hotel in Galena with free breakfast and 24-hour fitness centre
An indoor pool, an outdoor pool and a 24-hour fitness centre are available at this hotel. Free full breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include a 24-hour business centre, Access to hot tub and coffee/tea in a common area.
Best Western Galena Inn & Suites offers 42 accommodations with coffee/tea makers and a hairdryer. Satellite televisions are provided. Guests can make use of the in-room fridges and microwaves. Bathrooms include baths or showers and complimentary toiletries.

This Galena hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include telephones along with free local calls (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

An indoor pool, an outdoor pool and Access to hot tub are on site. Other recreational amenities include a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The free breakfast at Best Western Galena Inn & Suites gets high marks from our customers. During your stay, you're just a quick walk from Grant Home. Features include free WiFi in public areas and free self-parking, plus an indoor pool.
  • Free full breakfast served daily
  • Free WiFi and wired Internet
  • Free self-parking, extended parking and Motorhome/coach/lorry parking
  • Take a swim in the indoor and outdoor pools or soak in the hot tub
  • Amenities include free newspapers in reception, a front desk safe and a 24-hour business centre
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the breakfast and the helpful staff
  • Within a 15-minute walk of Grant Home and Washburne House Historic Site
Best Western Galena Inn & Suites offers its guests an indoor pool, an outdoor pool, Access to hot tub, and a 24-hour fitness centre. A computer station is on site, and both WiFi and wired Internet are free in public spaces. There's an onsite 24-hour business centre. Free breakfast is available daily. A vending machine, tour/ticket assistance, and coffee/tea in common area are also featured at Best Western Galena Inn & Suites. Self parking is free.
Guests are served a free full breakfast daily from 7 AM to 10 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free extended parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free full breakfast available daily 7 AM to 10 AM
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • Hot tub
  • Indoor pool
  • Outdoor pool
  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • Computer station

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • No lift
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking
  • Wheelchair-width doorways

More

  • 1 building
  • 2 floors
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 3:00 PM

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

Property is also known as

Best Western Designer
Best Western Designer Galena
Best Western Designer Inn
Best Western Designer Inn Galena
Designer Inn
Best Western Designer Hotel Galena
Best Western Galena
Galena Best Western
Best Galena & Suites Galena
Best Western Designer Inn Suites
Best Western Galena Inn & Suites Hotel
Best Western Galena Inn & Suites Galena
Best Western Galena Inn & Suites Hotel Galena

Best Western Galena Inn & Suites Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 499 out of 1000 reviews
Rating 8 - Good. 278 out of 1000 reviews
Rating 6 - Okay. 115 out of 1000 reviews
Rating 4 - Poor. 67 out of 1000 reviews
Rating 2 - Terrible. 41 out of 1000 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

Reviews

8/10 Good

Kathleen

Travelled with partner
Liked: Staff & service, amenities
The hotel was in a convenient location for us to tour Galena area. Room was clean and comfortable but had limited outlets to charge phone and other devices. Was also kind of dark. We parked on lower level lot to access our room and trash can outside entrance was overflowing. First time I went out to parking lot, mouse ran right in front of the door. More attention could be given to outside maintenance at this entry. Breakfast was okay and convenient, well stocked. Staff was friendly.
Stayed 2 nights in Oct 2025

2/10 Terrible

Raj

Stayed 1 night in Oct 2025

2/10 Terrible

Raj

Stayed 1 night in Oct 2025

10/10 Excellent

RaeLynn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were big,spacious and clean. Friendly staff!
Stayed 1 night in Sep 2025

10/10 Excellent

Sasha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved staying the cave room so much. What a cool experience! We stayed for one night, and enjoyed the hottub with tv. Didn't realize there was a sauna when booking! Didn't have a chance to use it though. The breakfast was not great – just cereal and make your own waffles, and not great eggs/sausage. No fruit or anything else healthy. Also there were no forks so had to scavenge for them in the drawers.
Stayed 1 night in Oct 2025

6/10 Okay

Bart

The room description did not match the room we received
Stayed 3 nights in Oct 2025

8/10 Good

kenneth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good morning grub, awesome staff..great location,ty
Stayed 3 nights in Oct 2025

10/10 Excellent

Betsy

Liked: Staff & service
Clean room. Friendly. Adequate breakfast.
Stayed 1 night in Oct 2025

10/10 Excellent

Todd

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent!!
Stayed 1 night in Oct 2025

6/10 Okay

LISA, Arlington Heights

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
No water to drink on property. Vending was broken. Body wash was empty. Did not clean our room. Great water pressure in shower though. Overall not happy with our stay.
Stayed 2 nights in Oct 2025

8/10 Good

Joe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was very good only issue was the pics showed a hot tub for the King Suite I booked but it wasnt a hot tub room
Stayed 1 night in Sep 2025

6/10 Okay

Terese

Liked: Staff & service
Stayed 1 night in Oct 2025

10/10 Excellent

Sara

Stayed 1 night in Sep 2025

10/10 Excellent

Destiny

Liked: Cleanliness
Stayed 1 night in Jul 2025

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Eliseo

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was really nice and cozy.
Stayed 1 night in Sep 2025

10/10 Excellent

Kyell

Stayed 2 nights in Sep 2025

8/10 Good

Jeremy

Stayed 1 night in Sep 2025

8/10 Good

Chris

Liked: Cleanliness, room comfort
Disliked: Staff & service
First time staying and checked in with only two cars in the parking lot. Thought we would have gotten a woods view and not the parking lot.
Stayed 1 night in Sep 2025

6/10 Okay

Ashley

Liked: Staff & service, property conditions & facilities
You get what you pay for. It was cheap so I can't complain to much, as it was only $112 a night. However, the beds are very hard and after the second night, our backs will killing us. The room also had a musty mildow smell, thank goodness for the balcony door which keep that open helped tremendously! The whirlpool is is huge and awesome! Great shower as well!
Stayed 3 nights in Sep 2025

6/10 Okay

Stephanie

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Bed was not comfy at all, very firm and hard. Exhaust fan didn’t work in the bathroom. Fireplace did not hard work, little blue flame. Pillows were not comfy, thin and did nothing, no blankets on the bed, just at a sheet and thin comforter.
Stayed 2 nights in Sep 2025

10/10 Excellent

Amanecer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect for fun couples!

Clean and tidy. Very cozy and romantic. Just a bit stuffy with a strong moldy smell at the beginning from lack of airing it out hours prior but eventually your nostrils get used to it or the fan finally circulates the air around. Besides that minor detail, I LOVED IT!!
Stayed 1 night in Sep 2025

6/10 Okay

Kim

Liked: Staff & service
Pool could be cleaner. Staff was good.
Stayed 4 nights in Mar 2025

6/10 Okay

Jesse

Travelled with partner
Liked: Staff & service
The room was clean. Decor is dated. Patio area for room needed cleaning. Indoor pool area was semi clean. Outdoor patio and pool needed cleaning. Looked unkept.
Stayed 1 night in Aug 2025

8/10 Good

Barb

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025