8/10 Bien
David F.
15 sept. 2024
GREAT PROPERTY - VACASA IS HORRIBLE
The house and the property were very nice. It was clean, beds and bedding very comfortable, beautiful well stocked kitchen. Great views and lots of wildlife on and around the property. The challenge was no instruction manuals on appliances, fireplace etc. We simply had to spend time and figure things out.
The property manager was helpful...tried hard to make things right but again, we didn't even know how to contact him until he showed up one day, two weeks into our stay.
However, there was two full garbage cans left by the previous guests with absolutely no instructions on how to schedule the pickup. Secondly, the icemaker did not work (had to buy ice trays) and was never fixed in the 30 days we were there. I had tried to schedule an earlier arrival, but VACASA was impossible to get on the phone...spent hours of wasted time. I finally had to call VRBO (the guy was in Egypt) but very helpful. They could not get VACASA on the phone either. Got conflicting emails from VACASA who quoted me various prices etc. Bottom line, I will never rent a property again if VACASA is attached to the deal.
If you can leave VACASA out...it's a great rental. I would consider rebooking for a month next summer but only if there is no VACASA in the deal.
David F.
Séjour de 29 nuits en août 2024