The elderly man that runs the sales center treated me very badly. I came by for a key card to access the pool, and he very rudely told me to come back in an hour because there was only one person who could make the key card, and she had more important things to do. This was after another person there said to come by in the 10 minutes for it. Meanwhile, my friend and our two very hot and tired 7 years olds were made to stand in the sun (during an excessive heat warning no less) while I was being thrown out of the sales center by the boss. I haven't been treated that poorly since I can remember. The communication is pretty bad as well. They send you 20 emails about your booking, but the important information is not clear. One email said "here is your digital key, with a link that doesn't work." Then you get a call asking where you are the day of arrival if you aren't there right when they open. Just be prepared to be on their schedule. I was going to let the rest of this go, but since they decided to treat me like trash, I'll just be honest about the entire experience. The house is fine. Not great. There is no wine fridge or working ice maker. They tell you not to touch the blinds so they are up the entire time. This is great if you like people to be able to see in while you are dressing at night, and for the hot sun to heat up the house all day. Also, temp is set so high you sweat all day and night. You can't fix it. Never returning.