I booked a trip to Galveston, Texas, in May 2024 through Vacasa. A week before our check-in date, a hurricane hit the city. Concerned for our safety, I contacted Vacasa to assess the damage. They assured me they would update me the next day, but despite daily follow-ups, I was ignored. Given the lack of communication, I contacted VRBO, the booking platform. They agreed it was unsafe to travel, refunded their service fee, and suggested the host should refund the trip cost. However, VRBO couldn't enforce this and advised me to contact Vacasa again. Despite informing Vacasa of the situation and my decision not to travel, I was ignored. On the Monday of our check-in week, I received check-in instructions, disregarding my safety concerns. The power was still out in the city. It appears Vacasa ignored my concerns, hoping I would make a dangerous journey through several cities under a state of emergency. This would have placed my family, including elderly and young members, in a perilous situation. I am requesting Vacasa to refund my money as they continue to ignore my concerns.
Desired Resolution: A full refund of the reservation cost.
Thank you for addressing this urgent matter.