Overall, communication with the local workers was horrible. I'm used to dealing with the actual owner and having very good communication. Had an issue at check, which I was a part of, but if someone had returned my call, it could have been cleared quickly. Second, the local person never checked us in, we couldn't even pay to get wrist bands to use the pool features. Had to wait two days until it was finally given to us. Had to call many times to get a refund. The place was deserted, but we could not get any service, hate to see it in the busy season. A very frustrating vacation.