Upon arrival the condo looked clean, however, it didn't take long to realize just how dirty it was. The couch and rugs were soiled, the dishes were put away dirty, some of the towels had what appeared to be makeup on them, we couldn't get the TVs to work, and the freezer was a solid block of ice. I notified Vacasa, as they manage this unit, via a text message they sent me and sent them all the photos of the issues. I was told the "Local Team" would be contacting me to assit....no one ever showed up. I contacted them again, but nothing. I was promised via text and phone calls that my issues would be handled, but I was ghosted. They disregarded my requests for assistance over and over. I have contacted Vacasa since my return and have been told I will receive a call back...nothing! They refuse to put me in direct contact with the local team who should have addressed my issues. I would not recommend this unit because the management company does not respond. I have rented many times on VRBO and have NEVER had this problem.