In terms of expectation, Hatton's totally exceeded ours. From the outside it doesn't look much, but don't judge by looks alone. The staff are very professional and very welcoming. The room was clean and a good size, the food was excellent (as well as generous portions). We were very pleasantly surprised. If ever back that way again we'd happily stay again.
The person checking us in was friendly and helpful and the room had a coffee pot with tea and coffee, but the room itself wasn't the cleanest and had damage on the ceiling and walls. Seemed like a safe area and the restaurant/bar downstairs served very good food.