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Comfort Suites Gatlinburg Downtown-Convention Center

2.5 star property

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Photo gallery for Comfort Suites Gatlinburg Downtown-Convention Center

Exterior
Suite (Double Queen, Handicapped Impaired) | 1 bedroom, premium bedding, down duvets, pillow-top beds
Lobby
Free daily buffet breakfast
Lobby

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • 24/7 front desk
  • Laundry
  • Air conditioning
  • Parking included

Explore the area

View in a map
321 Reagan Drive, Gatlinburg, TN, 37738
  • Place, Gatlinburg Convention Center
    ‪5 min walk‬
  • Place, Anakeesta
    ‪11 min walk‬
  • Place, Ripley's Aquarium of the Smokies
    ‪11 min walk‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪82 min drive‬

Room options

View all photos for Suite (Double Queen, Handicapped)

Suite (Double Queen, Handicapped) | 1 bedroom, premium bedding, down duvets, pillow-top beds

Suite (Double Queen, Handicapped)

10.0 out of 10
Exceptional
(2 reviews)
  • 46 sq m
  • 2 bedrooms
  • Sleeps 5
  • 2 Queen Beds and 1 Single Sofa Bed

View all photos for Suite (One Bed King, Handicapped Impaired)

Suite (One Bed King, Handicapped Impaired) | 1 bedroom, premium bedding, down duvets, pillow-top beds

Suite (One Bed King, Handicapped Impaired)

8.0 out of 10
Very good
(2 reviews)
  • 46 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Suite (Wide King, Handicapped, HEARING)

Suite (Wide King, Handicapped, HEARING) | 1 bedroom, premium bedding, down duvets, pillow-top beds

Suite (Wide King, Handicapped, HEARING)

7.0 out of 10
Good
(2 reviews)
  • 93 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Suite, 1 King Bed (Handicapped Impaired)

Suite, 1 King Bed (Handicapped Impaired) | 1 bedroom, premium bedding, down duvets, pillow-top beds

Suite, 1 King Bed (Handicapped Impaired)

9.4 out of 10
Exceptional
(3 reviews)
  • 46 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (Double Queen, Handicapped Impaired)

Suite (Double Queen, Handicapped Impaired) | 1 bedroom, premium bedding, down duvets, pillow-top beds

Suite (Double Queen, Handicapped Impaired)

8.8 out of 10
Excellent
(9 reviews)
  • 46 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite (Double Queen)

1 bedroom, premium bedding, down duvets, pillow-top beds

Suite (Double Queen)

9.6 out of 10
Exceptional
(139 reviews)
  • 46 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds and 1 Single Sofa Bed

View all photos for Suite, 1 King Bed (Handicapped)

1 bedroom, premium bedding, down duvets, pillow-top beds

Suite, 1 King Bed (Handicapped)

10.0 out of 10
Exceptional
(2 reviews)
  • 46 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (Wide King, Handicapped, HEARING)

1 bedroom, premium bedding, down duvets, pillow-top beds

Suite (Wide King, Handicapped, HEARING)

10.0 out of 10
Exceptional
(1 review)
  • 93 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (One Bed King, Handicapped, HEARING)

Suite (One Bed King, Handicapped, HEARING) | 1 bedroom, premium bedding, down duvets, pillow-top beds

Suite (One Bed King, Handicapped, HEARING)

10.0 out of 10
Exceptional
(1 review)
  • 46 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Suite, 1 King Bed

Suite, 1 King Bed | 1 bedroom, premium bedding, down duvets, pillow-top beds

Suite, 1 King Bed

9.4 out of 10
Exceptional
(38 reviews)
  • 46 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (Wide King, HEARING)

Suite (Wide King, HEARING) | 1 bedroom, premium bedding, down duvets, pillow-top beds

Suite (Wide King, HEARING)

9.0 out of 10
Wonderful
(2 reviews)
  • 93 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (One Bed King)

Suite (One Bed King) | 1 bedroom, premium bedding, down duvets, pillow-top beds

Suite (One Bed King)

  • 46 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

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About this property

Comfort Suites Gatlinburg Downtown-Convention Center

Hotel with free breakfast, a short walk to SkyPark
An indoor pool, a snack bar/deli and coffee/tea in a common area are available at this smoke-free hotel. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Additionally, laundry facilities, a 24-hour front desk and a computer station are on-site. Weekly housekeeping is available.
Comfort Suites Gatlinburg Downtown-Convention Center offers 89 air-conditioned accommodations with complimentary bottles of water and coffee/tea makers. This accommodation offers separate sitting areas. Pillowtop beds feature down duvets and premium bedding. 50-inch flat-screen televisions come with cable channels. Bathrooms include a combined bath/shower unit.

This Gatlinburg hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a weekly basis.

Recreational amenities at the hotel include an indoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Comfort Suites Gatlinburg Downtown-Convention Center. During your stay, you're just a quick walk from SkyPark. Enjoy features like free breakfast, free WiFi in public areas and free self-parking.
  • Free buffet breakfast served daily
  • Free WiFi and wired Internet
  • Free self-parking
  • Take a swim in the indoor pool
  • Amenities include a computer, laundry facilities and a car charging station
  • Just a 5-minute walk from Gatlinburg Convention Center and 14 minutes on foot from Ripley's Aquarium of the Smokies
There's a snack bar/deli on site. Free breakfast is available daily. A computer station is on site, and both WiFi and wired Internet are free in public spaces. An indoor pool, a vending machine, and ski storage are also featured at the business-friendly Comfort Suites Gatlinburg Downtown-Convention Center. Free self parking is available.

This Gatlinburg hotel is smoke free.

Guests are served a free buffet breakfast daily from 7:00 AM to 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Free covered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Indoor pool
  • Ski storage
  • TV in common areas

Family friendly

  • In-room cot
  • In-room microwave
  • Indoor pool
  • Laundry facilities
  • Mini-fridge
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (weekly)

Business services

  • Computer station

Outdoors

  • In the mountains
  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Front entrance ramp
  • Lift (152 centimetre wide door)
  • Pool hoist on site
  • Smooth flooring in public areas
  • Smooth flooring in room
  • Thin carpet in public areas
  • Thin carpet in room
  • Tile flooring in public areas
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (76 centimetre high)
  • Wheelchair-accessible van parking

More

  • 5 floors
  • Banquet hall
  • Built in 2024
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Microwave
  • Mini-fridge

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Separate sitting area
  • Window screens

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 7:00 AM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 25.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 25.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 10:00 AM to 10:00 PM
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Comfort Suites
Comfort Suites Gatlinburg Downtown Convention Center
Comfort Suites Gatlinburg Downtown-Convention Center Hotel
Comfort Suites Gatlinburg Downtown-Convention Center Gatlinburg

Comfort Suites Gatlinburg Downtown-Convention Center Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 716 out of 995 reviews
Rating 8 - Good. 204 out of 995 reviews
Rating 6 - Okay. 45 out of 995 reviews
Rating 4 - Poor. 11 out of 995 reviews
Rating 2 - Terrible. 19 out of 995 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Valeriu

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good place to stay

The hotel it’s almost new one year old, very clean and the stuff very friendly
Stayed 3 nights in Jul 2025

8/10 Good

scott

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room was spacious and clean. The beds were a little hard.
Stayed 2 nights in Jul 2025

6/10 Okay

Yessijane

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Bathroom was dirty, full of hair in the bathtub and floor. They gave me the room right next to the ice machine in the first floor, when the hotel was not full at all, parking lot was empty. So, I woke up like 6am since they were getting ice for like 20 minutes, and after that every 5 min someone was getting ice, terrible room, and when I mentioned this to the front desk lady at check out she laughed at me....really? is that funny? That was all I told her.
Stayed 1 night in Jul 2025

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Gatlinburg Comfort inn

The room was perfectly clean. The staff was great. It seems to be newly built, so it is all in great shape.
Stayed 1 night in Jul 2025

8/10 Good

Raffat

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and clean room
Stayed 1 night in Jul 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

8/10 Good

Joseph

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Run and stay away not a 10/10 exceptional at all.

Hotel is very old and smells. Elevator is everywhere. I could complain as it’s too late to cancel and we were all tired. We decided to leave way too early due to the condition of the hotel. This should be closed as this is not safe for the customer.
Stayed 1 night in Jul 2025

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Exactly how it should be

Very clean, safe, and very comfortable. Well managed and taken carw of.
Stayed 2 nights in Jul 2025

6/10 Okay

Destiny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall was good but bed was pretty uncomfortable and the shower looked a little dirty but nothing crazy.
Stayed 1 night in Jul 2025

10/10 Excellent

Elvis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have a great time here since was our first time in town, great place to be and really convenient
Stayed 2 nights in Jun 2025

10/10 Excellent

Joshua

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing to complain about. Great size room for four adults. Easy check-in and great breakfast in the more. Staff was also very polite. Great new addition to the Gatlinburg area.
Stayed 1 night in Jul 2025

10/10 Excellent

Lisa

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Kenya

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was conveniently located to shops and food. The staff was friendly and the rooms was clean.
Stayed 3 nights in Jun 2025

10/10 Excellent

Loveneet, Greer

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jul 2025

8/10 Good

Muhammad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good stay

We stayed there for two nights with kids. Firstly parking was there but little bit tight to park. The room was spacious, clean and comfortable. Bathroom was clean. Breakfast was ok just need some extra kick. 15 minutes walk to attractions like anakeesta but its hike. According to hotel.com my total bill was 377$ but they deducted 383$ from my bank account I have no idea why they charged extra. Overall it was a nice experience
Stayed 2 nights in Jul 2025

8/10 Good

Michael, Frederick

Stayed 1 night in Jul 2025

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wish it was an easier walk to downtown area.
Stayed 1 night in Jul 2025

10/10 Excellent

Lisa

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Andy

Liked: Cleanliness, property conditions & facilities
Parking under the building is challenging, parking spaces are really tight.
Stayed 1 night in Jul 2025

10/10 Excellent

Elisa

Stayed 2 nights in Jul 2025

10/10 Excellent

Carolyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great price and comfortable

Great stay no complaints
Stayed 1 night in Jul 2025

10/10 Excellent

Krista

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Jul 2025

10/10 Excellent

Bedan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay.
Stayed 2 nights in Jul 2025

10/10 Excellent

Manuel

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jul 2025