Do not book this hotel. I made a change to my reservation (from one night to two nights) due to travel changes because of inclement weather. Not only did Expedia mess up the cancellation, the hotel charged me for both nights and then refused to honor my one night reservation, Front staff representative Maurice was exceptionally rude and offered no assistance in fixing the situation or finding me an accommodation. Do not stay at this hotel.
Outdated property. Indoor swimming pool is in the basement with no windows to see outside. Rooms were being remodeled at some point and then just stopped. Gaps everywhere. Ripped carpet. Very dimly lit rooms. Fixtures to hang pictures on were on the walls. But no pictures on them and they had been painted over. Canât recommend this property.
Breakfast was great and varied. Liked that it was a full breakfast and had great extras like chocolate chips for the waffles and peppers for the eggs . Lots of condiments like hot sauce and ketchup for people that like those . Also free cookies ! Every day when we came back from our adventures we got cookies at the front desk. Easy walk to everything .
We were told no housekeeping unless you ask but on the 3rd day they would come . We stayed 4 days and never got hosuekeepimg. Guess I still needed to ask .Beds comfortable . Rooms clean. We would absolutely stay there again
Everything was wonderful. Only suggestion I have is there needs to be more trash cans. Outside no where to be found. Each of the floors none to be found. Only trash can to be found was in the breakfast area. Kind of inconvenient if you are not the kind to throw trash where you stand.
The air conditioner in our room only wireless 25% of the time. Had to call the front desk at 2 am when the ac stopped working. The toliet screamed everytime it was flushed.
This hotel is in the heart of EVERYTHING!! We walked everywhere! We had no issues. The staff was really nice and our room was clean and very well kept on demand. Will stay here again.
The location was great for Gatlinburg and it was nice having parking. The pool was fun for the kids but the towels were not restocked in the pool area. Also, the gym was under construction and there was no place to work out. Breakfast was ok.
The hotel was conveniently located, and it had very good breakfast and a very clean establishment. I hope the owner will keep it clean. My recommendation is to repair it whenever something breaks.