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MainStay Suites Gatlinburg Downtown Area

2.5 star property

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Photo gallery for MainStay Suites Gatlinburg Downtown Area

Exterior
Lobby
Indoor pool
1 bedroom, blackout curtains, iron/ironing board, free WiFi
1 bedroom, blackout curtains, iron/ironing board, free WiFi

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Gym
  • Business services

Explore the area

View in a map
803 E Parkway, Gatlinburg, TN, 37738
  • Place, Cupids Chapel of Love
    ‪2 min walk‬
  • Place, Ripley's Aquarium of the Smokies
    ‪3 min drive‬
  • Place, Anakeesta
    ‪3 min drive‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪69 min drive‬

Room options

View all photos for Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (Roll-In Shower)

1 bedroom, blackout curtains, iron/ironing board, free WiFi

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (Roll-In Shower)

8.0 out of 10
Very good
(2 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (Accessible Tub)

1 bedroom, blackout curtains, iron/ironing board, free WiFi

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (Accessible Tub)

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Queen Beds, Accessible, Non Smoking (Accessible Tub)

1 bedroom, blackout curtains, iron/ironing board, free WiFi

Suite, 2 Queen Beds, Accessible, Non Smoking (Accessible Tub)

8.6 out of 10
Excellent
(4 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Accessible, Non Smoking (Accessible Tub)

1 bedroom, blackout curtains, iron/ironing board, free WiFi

Suite, 2 Queen Beds, Accessible, Non Smoking (Accessible Tub)

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking

1 bedroom, blackout curtains, iron/ironing board, free WiFi

Suite, 1 King Bed with Sofa bed, Non Smoking

9.6 out of 10
Exceptional
(15 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking

1 bedroom, blackout curtains, iron/ironing board, free WiFi

Suite, 1 King Bed with Sofa bed, Non Smoking

9.8 out of 10
Exceptional
(7 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, Multiple Beds, Non Smoking

1 bedroom, blackout curtains, iron/ironing board, free WiFi

Suite, Multiple Beds, Non Smoking

8.8 out of 10
Excellent
(36 reviews)
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, Multiple Beds, Non Smoking

1 bedroom, blackout curtains, iron/ironing board, free WiFi

Suite, Multiple Beds, Non Smoking

8.6 out of 10
Excellent
(4 reviews)
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, Multiple Beds, Non Smoking (Larger Room)

1 bedroom, blackout curtains, iron/ironing board, free WiFi

Suite, Multiple Beds, Non Smoking (Larger Room)

  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

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About this property

MainStay Suites Gatlinburg Downtown Area

Hotel with free parking, near Anakeesta
Along with an indoor pool, this hotel has a fitness centre and coffee/tea in a common area. Free WiFi in public areas and free self parking are also provided. Other amenities include a business centre, laundry facilities and a 24-hour front desk. Housekeeping is available on request.
MainStay Suites Gatlinburg Downtown Area offers 116 accommodations with coffee/tea makers and an iron/ironing board. Flat-screen televisions are featured in guestrooms. Kitchens offer full-sized fridge/freezers, microwaves and dishwashers. Bathrooms include a bath.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include telephones along with free local calls (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include an indoor pool and a fitness centre.
Our customers tell us that they can't get enough of the helpful staff at MainStay Suites Gatlinburg Downtown Area. During your stay, you're just a quick walk from Cupids Chapel of Love. Features include free WiFi in public areas and free self-parking, plus an indoor pool.
  • Free WiFi
  • Free self-parking
  • Take a swim in the indoor pool
  • Amenities include a business centre, convenience store and a computer
  • On-site recreation includes a gym
  • Just a 3-minute drive from Ripley's Aquarium of the Smokies and a few minutes from Anakeesta
MainStay Suites Gatlinburg Downtown Area offers its guests an indoor pool and a fitness centre. A computer station is on site and WiFi is free in public spaces. You'll find a business centre on site. MainStay Suites Gatlinburg Downtown Area also features coffee/tea in common area, laundry facilities, and a corner/local shop. Free self parking is available.

Smoking is allowed in designated areas at this Gatlinburg hotel.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Coffee and tea in common areas

Things to do

  • Gym
  • Indoor pool
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Laundry facilities
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping on request

Business services

  • Business centre
  • Computer station

Outdoors

  • Firepit
  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Hardwood flooring in public areas
  • Lift
  • Smooth flooring in public areas
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom

More

  • Built in 2023
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub
  • Soap
  • Towels provided

Entertainment

  • Flat-screen TV with premium channels

Food and drink

  • Coffee/tea maker
  • Dishwasher
  • Full-sized refrigerator/freezer
  • Kitchen
  • Microwave
  • Toaster

More

  • Air conditioning (climate-controlled)
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in time starts at 3:00 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Front desk staff will greet guests on arrival at the property.

Property is also known as

Mainstay Suites
MainStay Suites Gatlinburg Downtown Area Hotel
MainStay Suites Gatlinburg Downtown Area Gatlinburg
MainStay Suites Gatlinburg Downtown Area Hotel Gatlinburg

MainStay Suites Gatlinburg Downtown Area Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 292 out of 426 reviews
Rating 8 - Good. 81 out of 426 reviews
Rating 6 - Okay. 23 out of 426 reviews
Rating 4 - Poor. 9 out of 426 reviews
Rating 2 - Terrible. 21 out of 426 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

Reviews

6/10 Okay

Leah

Travelled with family
Liked: Cleanliness, staff & service, amenities
The staff was WONDERFUL. Very kind, friendly, helpful. The main issue is noise--there is very little insulation between walls and floor/ceiling.
Stayed 3 nights in Nov 2025

10/10 Excellent

Charles

Travelled with family
Liked: Cleanliness, staff & service, amenities
Staff was friendly and welcoming. The rooms and hotel was clean and close to everything but not in the middle of busy.
Stayed 2 nights in Nov 2025

10/10 Excellent

Kathy

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff clean room
Stayed 2 nights in Oct 2025

2/10 Terrible

Elizabeth

Travelled with family, Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
The entire place was dirty with roaches in the room!
Stayed 3 nights in Sep 2025

10/10 Excellent

Sasikala

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quiet around surroundings and room was so clean and the staff were friendly and nice. Easy parking, kitchen was equipped with necessary items. I loved the breakfast there, they had served many items.
Stayed 3 nights in Oct 2025

10/10 Excellent

Cindy

Travelled with family and small children
Liked: Cleanliness, amenities
The room was a nice size with a lot of storage space
Stayed 2 nights in Oct 2025

8/10 Good

Vicki

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was friendly and helpful
Stayed 3 nights in Oct 2025

8/10 Good

David

Travelled with partner
Liked: Amenities
Enjoyed kitchen area in room. Made for ease of stay. Continental breakfast offerings were good. Fantastic Bavarian waffles self-made, on site.
Stayed 2 nights in Sep 2025

10/10 Excellent

Anna, Louisville

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A bit too far to walk to the downtown but the location is still good
Stayed 2 nights in Sep 2025

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2025

6/10 Okay

ROLLETA

Room smelled good.
Stayed 2 nights in Oct 2025

10/10 Excellent

Penny

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, friendly staff
Stayed 2 nights in Oct 2025

10/10 Excellent

Judy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Yes.
Stayed 3 nights in Oct 2025

8/10 Good

Tina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The walls are thin. We heard noise from other rooms day and night.
Stayed 2 nights in Oct 2025

10/10 Excellent

Chad

Liked: Cleanliness, staff & service, property conditions & facilities
A
Stayed 3 nights in Oct 2025

8/10 Good

Cynthia

Stayed 2 nights in Oct 2025

10/10 Excellent

Aftin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room & comfy beds, liked how there was a kitchenette in the room, staff was friendly, good complimentary breakfast
Stayed 2 nights in Oct 2025

10/10 Excellent

Marlana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was friendly and accommodating. The room was very clean. We had plenty of space.
Stayed 3 nights in Oct 2025

8/10 Good

Jessica

Stayed 3 nights in Oct 2025

8/10 Good

Lynette, Highlands Ranch

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The TV never did work so we had to switch rooms. They were understaffed so it was hard to find help. Breakfast was good.
Stayed 3 nights in Oct 2025

8/10 Good

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place to stay

Room was extremely clean and staff was very professional and helpful. Overall experience was great. The only negative was the noise. Our room was on the 3rd floor and we heard the people upstairs walking or stomping at all hours, to the point of waking us up from dead sleep. There is no carpeting in the rooms which I love but something needs to be done to reduce the noise impact.
Stayed 5 nights in Oct 2025

10/10 Excellent

Chloe

Stayed 1 night in Oct 2025

10/10 Excellent

Francis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything good
Stayed 2 nights in Oct 2025

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Would stay again. Great staff.
Stayed 4 nights in Oct 2025

8/10 Good

SUZANNE

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service
This place is made of paper. I’ve heard nothing but walking back and forth in the wood floors since 5 am. Kids screaming crying. Staff tried to walk into my room after we had checked in and got in here. I had to grab the door to prevent them from barging in. I am less than satisfied with this experience. The place is clean. No extra blankets for the bed. No blanket at all for the couch bed. Frustrating when you’re exhausted. Alarm clock blaring at 515 am when I did not set it. I will be traveling home absolutely exhausted today. Vacations are for rest and fun. I am beyond drained after zero sleep.
Stayed 1 night in Oct 2025