Every year we stay in the mountains so my son can snowboard on his birthday! His only requirement is that our cabin have a cool hot tub! Ours did, HOWEVER, it was empty except for only a couple of inches of water! We called and they told us they were sorry and they didnât know why it would be empty! They said to just fill it up. We did! Realized none of the jets worked, nor would it heat up more than lukewarm bath water! After three days of calling and them coming out every morning waking us up at the crack of dawn to try to fix it, they NEVER got it fixed! The part that upset us the most was that one of the guys that was sent to work on it, told us he has worked on it before, and it had a hole in the pump and the jets didnât work and they KNEW it didnât work BEFORE we rented it! My son had brought his friend to share his birthday and they were both so excited and couldnât wait to get in the hot tub when we arrived!! It was such a let down!