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Quality Inn Creekside - Downtown Gatlinburg

2.5 star property

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Photo gallery for Quality Inn Creekside - Downtown Gatlinburg

In-room safe, desk, blackout curtains, iron/ironing board
Outdoor dining
Fridge, microwave, coffee/tea maker
In-room safe, desk, blackout curtains, iron/ironing board
Seasonal outdoor pool

Reviews

6.4 out of 10

Popular amenities

  • Room service
  • 24/7 front desk
  • Breakfast included
  • Housekeeping
  • Laundry

Explore the area

View in a map
Gatlinburg, TN
  • Place, Gatlinburg Convention Center
    ‪5 min walk‬
  • Place, SkyPark
    ‪6 min walk‬
  • Place, Ripley's Aquarium of the Smokies
    ‪13 min walk‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪81 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking

In-room safe, desk, blackout curtains, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking

  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Balcony

In-room safe, desk, blackout curtains, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking, Balcony

  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 2 Queen Beds, Non Smoking, Fireplace

In-room safe, desk, blackout curtains, iron/ironing board

Premium Room, 2 Queen Beds, Non Smoking, Fireplace

  • 37 sq m
  • Park view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Non Smoking, Jetted Tub

In-room safe, desk, blackout curtains, iron/ironing board

Room, 1 King Bed, Non Smoking, Jetted Tub

  • 37 sq m
  • Park view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking

In-room safe, desk, blackout curtains, iron/ironing board

Room, 1 King Bed, Non Smoking

  • 37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, Mountain View (with Balcony)

In-room safe, desk, blackout curtains, iron/ironing board

Room, 1 King Bed, Non Smoking, Mountain View (with Balcony)

  • 37 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking

In-room safe, desk, blackout curtains, iron/ironing board

Room, 1 King Bed, Accessible, Non Smoking

  • 37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking, Poolside

In-room safe, desk, blackout curtains, iron/ironing board

Room, 2 Queen Beds, Non Smoking, Poolside

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Non Smoking

In-room safe, desk, blackout curtains, iron/ironing board

Room, 2 Queen Beds, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 Queen Bed, Non Smoking

Room, 1 Queen Bed, Non Smoking | In-room safe, desk, blackout curtains, iron/ironing board

Room, 1 Queen Bed, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed, Non Smoking

In-room safe, desk, blackout curtains, iron/ironing board

Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

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About this property

Quality Inn Creekside - Downtown Gatlinburg

Pet-friendly Gatlinburg hotel connected to the convention centre, steps from Gatlinburg Convention Center
This smoke-free hotel features coffee/tea in a common area, 24-hour room service and a seasonal outdoor pool. Free buffet breakfast and free WiFi in public areas are also provided. Other amenities include conference space, laundry facilities and a 24-hour front desk.
Quality Inn Creekside - Downtown Gatlinburg offers 104 accommodations with a safe and coffee/tea makers. Televisions come with cable channels. Guests can make use of the in-room fridges and microwaves. Bathrooms include a combined bath/shower unit with a deep soaking bath, complimentary toiletries and hairdryers.

This Gatlinburg hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a seasonal outdoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Quality Inn Creekside - Downtown Gatlinburg. During your stay, you'll be connected to the convention centre and just a quick walk from Great Smoky Mountains National Park. Free breakfast, free WiFi in public areas and meeting rooms are available.
  • Free buffet breakfast offered
  • Free WiFi
  • Take a swim in the seasonal outdoor pool
  • Amenities include free newspapers in reception, a front desk safe and meeting rooms
  • On-site recreation includes hiking/biking trails
  • Guests have great things to say about the helpful staff and the location
  • Steps from Gatlinburg Convention Center and 5 minutes on foot from Great Smoky Mountains National Park
  • Dogs welcome for a fee
Free breakfast is available. Public spaces have free WiFi. A seasonal outdoor pool, a terrace, and a vending machine are also featured at the business-friendly Quality Inn Creekside - Downtown Gatlinburg.

This Gatlinburg hotel is smoke free.

Guests are served a free buffet breakfast.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Free buffet breakfast
  • Coffee and tea in common areas

Things to do

  • Hiking/biking trails
  • Seasonal outdoor pool

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Conference space
  • Meeting rooms

Outdoors

  • In a national park
  • In the mountains
  • On a river
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways (122 centimetre high)
  • Lift (91 centimetre wide door)
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (122 centimetre high)

More

  • 2 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free weekday newspapers
  • Heating
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 25 per pet, per night
  • Only dogs are allowed
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • The seasonal pool will open in May and close in September.
  • Children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Quality Creekside
Quality Creekside Gatlinburg
Quality Inn Creekside
Quality Inn Creekside Gatlinburg
Gatlinburg Quality Inn
Quality Inn Creekside Hotel Gatlinburg
Quality Inn Gatlinburg
Quality Inn Creekside Downtown Gatlinburg
Quality Creekside Downtown Gatlinburg

Quality Inn Creekside - Downtown Gatlinburg Reviews

Reviews

6.4
Rating 10 - Excellent. 247 out of 1004 reviews
Rating 8 - Good. 209 out of 1004 reviews
Rating 6 - Okay. 183 out of 1004 reviews
Rating 4 - Poor. 172 out of 1004 reviews
Rating 2 - Terrible. 193 out of 1004 reviews

6.2/10

Cleanliness

7.2/10

Staff & service

6.2/10

Amenities

5.6/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

2/10 Terrible

Lauren

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The rooms were terrible.
Stayed 2 nights in Jul 2025

6/10 Okay

Crystal

Stayed 2 nights in Jul 2025

10/10 Excellent

Nathan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it
Stayed 1 night in Jul 2025

6/10 Okay

Laura

Disliked: Property conditions & facilities

Not again

They put you in a hotel on a hill and you have to drive 2 blocks to have breakfast. Sorta run down rooms and buildings. Pay for what you get and also parking is an extra $10.
Stayed 1 night in Jul 2025

6/10 Okay

Linda Jean

Travelled with pets, Travelled with partner
The staff was friendly and helpful. The elevator was out of order. They had painted our room in the past and it looked very sloppy. Had a creek running along it and a balcony to sit out on.
Stayed 3 nights in Jul 2025

2/10 Terrible

Thomas

Worst Hotel Ever!

This was the most discussing hotel I have ever stayed in. The tile floors were dirty with globs of stuff sticking to them, the bed sheets were warn through, coffee maker with no coffee pot and the toilet seat was broken and felt like you were sitting on a Tilt-Whirl at a carnival. If you could give negative stars this would get a negative 10
Stayed 1 night in Jul 2025

8/10 Good

Kristie

Stayed 1 night in Jul 2025

6/10 Okay

Ronald E

Travelled with partner
Room was dusty and fire alarm kept going off
Stayed 1 night in Jul 2025

4/10 Poor

Nati

Travelled with family, Travelled with pets
Disliked: Cleanliness, staff & service, property conditions & facilities
Hotel was on top of a big hill and only way down and up was the steep driveway. My sister had knee surgery a few months ago, so I requested a room for a disabled person with a walk in shower. We were given a room with a tub and hand rails.
Stayed 1 night in Jul 2025

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Unfortunately i booked this hotel for a week stay, based on information they had a full kitchen including oven, which upon checking in found out they did not. The king bed was very lumpy and uncomfortable. On the plus side a few of the employess were very nice, one older tall gentleman at front desk was the best, even going out of his way to get me decaffeinated teabags as i got extremely sick while there and cant have caffeine, he even helped us when we relized even though no ovens they had 2 gas grills we could use but couldn't get them to work, he finally found the maintenance person to get them working for us. Overall it is a very nice and quiet place to stay, would definitely stay again
Stayed 1 night in Jun 2025

10/10 Excellent

Ivy

Stayed 3 nights in Jun 2025

10/10 Excellent

Charles, Morristown

.
Stayed 1 night in Jun 2025

8/10 Good

Kay

Stayed 2 nights in Jul 2025

8/10 Good

ANGELA

Travelled with group
Liked: Cleanliness, staff & service, room comfort
I have been staying at this location since i was five. My parents just stayed here last weekend. Its a great place to stay . Only complaint i have the newly remodeled rooms do not have a place to sit your luggage of the floor. So maybe get some foldable luggage things because for me i dont like putting my luggage where i will be sleeping. Other then that it was perfect.
Stayed 4 nights in Jul 2025

2/10 Terrible

Cheryl, Russellville

Travelled with family, Travelled with family and small children, Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was one of the worst hotel experiences our family has ever had. The room looked nothing like the photos online. The building felt old and neglected, and the elevator was broken. But the biggest issue: black mold. We found it on the walls and in the bathroom, and there was a strong musty smell throughout the room. It felt unsafe and completely unsanitary. There’s no excuse for this kind of health hazard in any hotel. We ended up leaving and finding another place to stay. Do not book this hotel — it’s misleading, unclean, and not suitable for families or anyone expecting even basic standards of safety and cleanliness.
Stayed 2 nights in Jul 2025

2/10 Terrible

jaymie, Russellville

Travelled with family, Travelled with family and small children, Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was one of the worst hotel experiences our family has ever had. The room looked nothing like the photos online. The building felt old and neglected, and the elevator was broken. But the biggest issue: black mold. We found it on the walls and in the bathroom, and there was a strong musty smell throughout the room. It felt unsafe and completely unsanitary. There’s no excuse for this kind of health hazard in any hotel. We ended up leaving and finding another place to stay. Do not book this hotel — it’s misleading, unclean, and not suitable for families or anyone expecting even basic standards of safety and cleanliness.

4/10 Poor

Irah

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I don’t think I like anything there. It was scary because of people knocking at our room door. And also it was noisy. Room smell bad also bathroom. The tap water was bad. The lock was unsafe.
Stayed 2 nights in Jul 2025

10/10 Excellent

Sherry

Stayed 4 nights in Jul 2025

10/10 Excellent

Robinson

Stayed 1 night in Jun 2025

4/10 Poor

Pamela

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
It was not what I expected. It was not like the picture on your web site. I didn't think to make pictures. We tried to make things work Ina bad situation.
Stayed 3 nights in Jul 2025

2/10 Terrible

Keyonia

Travelled with family
Disliked: Cleanliness
Our room had flees and my kids was biting.. When I went to report about our room having flees they only gave us clean sheets
Stayed 3 nights in Jul 2025

10/10 Excellent

Lakita

Stayed 2 nights in Mar 2025

6/10 Okay

Kenneth

Stayed 3 nights in Jun 2025

8/10 Good

Courtney

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful place to stay!
Stayed 3 nights in Jun 2025

10/10 Excellent

Terri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Will definitely stay again

Very comfortable and affordable Location was convenient and staff was friendly
Stayed 1 night in Jun 2025