Hotel was convenient to everything in Gatlinburg. Found a nice little Italian Restaurant right across the street as well as a small convenience store. The free Trolley dropped us off right at the hotel. The staff was the best on our whole trip very helpful an informative.
Our room was okay. It did have a smell of mold to it. And the shower walls had mildew in the corners. And the bed were like sleeping on the floor.
Weâve stayed here before and never had any issues. So we was very disappointed when we came back a second time and had these issues.
My bedsheet looked like it had dried blood on the sheets and we did contact the office and then did come up and make it right and change everything for us. They were very friendly. But unfortunately we wonât be returning.
The smell in the room was overwhelming on the first night so my wife left to sleep at another hotel. The next morning we packed up and left. We wasted our money in a room that we couldnât even sleep in. Of course they never even mentioned a refund
The is hotel is a great location from Gatlinburg and Pigeon Forge. The staff are super friendly and the rooms are cleaned daily. You will have the occasional bear sighting at the back end of the property.
Was given a key to a room that was dirty. Then worker re-directed me to a clean room, but couldnât get a key right away. I was told i would get one later. I left and got dinner and was gone for 2 hours. Came back and worker stated still not able to give me room key. It was inconvenient to pay upfront for a room, then be given a dirty room. Then not having access to a contracted room i paid for without a key is absolutely ridiculous and unprofessional. Will never be back. You get what you pay for.