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SureStay Plus Hotel by Best Western Gatlinburg

2.5 star property

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Photo gallery for SureStay Plus Hotel by Best Western Gatlinburg

Suite, 2 Queen Beds, Balcony, River View (with Sofabed) | Desk, laptop workspace, blackout curtains, iron/ironing board
Free daily buffet breakfast
Lobby
Exterior
Lobby

Reviews

8.4 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Pool
  • Air conditioning
  • Parking included
  • Free WiFi

Explore the area

View in a map
218 Ski Mountain Road, Gatlinburg, TN, 37738
  • Place, Ober Gatlinburg Aerial Tramway
    ‪4 min walk‬
  • Place, Gatlinburg Space Needle
    ‪12 min walk‬
  • Place, Gatlinburg SkyPark
    ‪12 min walk‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪66 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Balcony, River View

Standard Room, 2 Queen Beds, Balcony, River View | Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 2 Queen Beds, Balcony, River View

8.6 out of 10
Excellent
(90 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Balcony, River View (with Sofabed)

Suite, 2 Queen Beds, Balcony, River View (with Sofabed) | Desk, laptop workspace, blackout curtains, iron/ironing board

Suite, 2 Queen Beds, Balcony, River View (with Sofabed)

7.6 out of 10
Good
(45 reviews)
  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Balcony

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Accessible, Balcony

8.4 out of 10
Very good
(7 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Balcony (with Sofabed)

Desk, laptop workspace, blackout curtains, iron/ironing board

Suite, 1 King Bed, Accessible, Balcony (with Sofabed)

8.0 out of 10
Very good
(8 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Balcony, River View

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Balcony, River View

7.2 out of 10
Good
(5 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Balcony, River View (with Sofabed)

Desk, laptop workspace, blackout curtains, iron/ironing board

Suite, 1 King Bed, Balcony, River View (with Sofabed)

8.6 out of 10
Excellent
(41 reviews)
  • Sleeps 4
  • 1 King Bed

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Exterior
Country Inn & Suites by Radisson, Gatlinburg, TN
  • Pool
  • Breakfast included
  • Parking included
  • Free WiFi
4.1 out of 5, Very good, 1,071 reviews
The price is CHF 47
includes taxes & fees
5 Jan - 6 Jan 2026
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About this property

SureStay Plus Hotel by Best Western Gatlinburg

Riverside hotel with free breakfast and seasonal outdoor pool
Along with coffee/tea in a common area, this hotel has a seasonal outdoor pool and a business centre. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour front desk, a TV in a common area and a vending machine are on-site. Housekeeping is available on request.
SureStay Plus Hotel by Best Western Gatlinburg offers 52 air-conditioned accommodations, which are accessible via exterior corridors, and features coffee/tea makers and a hairdryer. Rooms open to balconies. 44-inch LED televisions come with cable channels. Bathrooms include a combined bath/shower unit.

This Gatlinburg hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on request and change of bedsheets can be requested.

Recreational amenities at the hotel include a seasonal outdoor pool.

Children aged under 12 years old are not allowed in the swimming pool without adult supervision.

The free breakfast at SureStay Plus Hotel by Best Western Gatlinburg gets high marks from our customers. During your stay, you're just a quick walk from Great Smoky Mountains National Park. Free WiFi in public areas, free self-parking and a business centre are available.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • Take a swim in the seasonal outdoor pool
  • Amenities include a business centre, a lift and a vending machine
  • Guests really like the accommodation for the cleanliness and spaciousness
  • Within a 15-minute walk of Gatlinburg Space Needle and Gatlinburg SkyPark
WiFi is free in public spaces. There's an onsite business centre. Free breakfast is served daily. A seasonal outdoor pool, a vending machine, and coffee/tea in common area are also featured at the business-friendly SureStay Plus Hotel by Best Western Gatlinburg. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this Gatlinburg hotel.

Guests are served a free buffet breakfast on weekdays from 6:30 AM to 9:30 AM and at the weekend from 7:00 AM to 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas

Things to do

  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • In-room microwave
  • Mini-fridge
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Housekeeping (on request)

Business services

  • Business centre

Outdoors

  • In a national park
  • In the mountains
  • On a river
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lever door handles
  • Lift
  • Pool hoist on site
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 7 floors
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 44-inch LED TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in time starts at 3 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Front desk staff will greet guests on arrival at the property.

We should mention

  • The seasonal pool will open in May and close in September.
  • Pool access available from 8:00 AM to 10:00 PM

Property is also known as

Family America Gatlinburg
Family Inns
Family Inns America Gatlinburg
Travelodge Inn Gatlinburg River
Travelodge Inn River
Travelodge Gatlinburg River
Travelodge River
SureStay Plus Hotel Best Western Gatlinburg
SureStay Plus Best Western Gatlinburg
Surestay Plus By Gatlinburg
SureStay Plus Hotel by Best Western Gatlinburg Hotel
SureStay Plus Hotel by Best Western Gatlinburg Gatlinburg
SureStay Plus Hotel by Best Western Gatlinburg Hotel Gatlinburg

SureStay Plus Hotel by Best Western Gatlinburg Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 539 out of 1031 reviews
Rating 8 - Good. 254 out of 1031 reviews
Rating 6 - Okay. 124 out of 1031 reviews
Rating 4 - Poor. 50 out of 1031 reviews
Rating 2 - Terrible. 64 out of 1031 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Nicholas

Disliked: Cleanliness
Stayed 5 nights in Sep 2025

10/10 Excellent

Crystal

Liked: Amenities
Beautiful views and very clean
Stayed 2 nights in Sep 2025

10/10 Excellent

Amilkar

Stayed 1 night in Sep 2025

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

10/10 Excellent

Rodney

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This place was great room was very nice. Staff was even nicer. They were very accommodating. This place comes highly recommended for me.
Stayed 4 nights in Aug 2025

8/10 Good

Neda

Stayed 1 night in Aug 2025

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place

Clean, quiet and comfortable. Breakfast is always great and the staff are wonderful. We have been coming here for years and will continue to stay during our Gatlinburg trips
Stayed 1 night in Sep 2025

2/10 Terrible

Ronald

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Room has a bad musty mold .stuff on the walls head board stain no clue what it was didn't want to know.
Stayed 2 nights in Aug 2025

10/10 Excellent

Charles

Stayed 1 night in Aug 2025

10/10 Excellent

Alex

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Summer trip

We went on vacation and decided to stay close to the downtown area. Very nice hotel, only issue was the pool. It was not clean and for it being summer and the weather extremely hot, it would have been nice to get in.
Stayed 3 nights in Jul 2025

10/10 Excellent

Amilcar

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Nickolas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazong

There rooms are amazing! Breakfast is good! No issues!
Stayed 4 nights in Aug 2025

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Gatlinburg

Great stay, enjoyed the balcony with river view.
Stayed 3 nights in Aug 2025

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect

Large, clean and so relaxing. Got in around midnight and still fantastic front desk service.
Stayed 1 night in Aug 2025

10/10 Excellent

Amber

Stayed 2 nights in Aug 2025

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet creek side hotel within walking distance of the main strip. The staff was super nice! The breakfast bar was awesome with plenty of fresh options and yes, there was bacon! Will definitely be back!
Stayed 2 nights in Aug 2025

10/10 Excellent

Paulina, UNION CITY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything! 10min walk and you are smack in the middle of town and national park. Loved the location on the river too. So nice to see and watch from your balcony. Breakfast was awesome, wished they replenished the bacon though. Would highly recommend!
Stayed 2 nights in Aug 2025

10/10 Excellent

Farah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property! It was a real pleasure to meet the evening front desk agent. He is a very pleasant, helpful and professional gentleman from Jamaica! He is doing an excellent job!
Stayed 2 nights in Aug 2025

2/10 Terrible

Josh

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Blanka

Liked: Property conditions & facilities
Stayed 3 nights in Aug 2025

10/10 Excellent

Amilkar

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Overall good

Stayed 1 night in May 2025

6/10 Okay

David

Travelled with family
Disliked: Room comfort

Clean up your place

With a little work this could be a decent place to stay. When we got in our room we noticed there was crumbs on the table from previous guests there was a toenail on the floor next to the table that was not clean. The rest of the floor look like it had not been vacuumed, as there was bits and pieces of stuff all over the place. Our neighbors told us they seen a roach in their room so we really started looking and sure enough here come a big old Roach. Do yourselves a favor and do a better job cleaning the rooms and get the place fumigated please.
Stayed 1 night in Aug 2025

6/10 Okay

DANIEL

Travelled with partner
Liked: Amenities
I recommend not staying in room 201. The bathroom water runs all over the floor and into the bedroom. The damp smell is horrible, and there's mold on the ceiling. Thankfully, they moved us to a different room the next day, and it was much better and cleaner.
Stayed 4 nights in Aug 2025

8/10 Good

Vanessa

Stayed 1 night in Aug 2025

10/10 Excellent

david

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good Stay

Very nice stay but the pool needed to be cleaned out as far as leaves and bugs other than that it was great ,we will go back
Stayed 1 night in Aug 2025