Room was disgusting, blood stains, bugs in room, doors not closing or locking properly, dirty bed sheets & was told bugs in the room are expected because it’s the mountains. Multiple guests checking in that day had similar complaints, and after 13+ hours of travel our party checked in to four separate rooms and three rooms had no access to hot water & one room lost hot water access mid shower in cold weather conditions & was told we needed to wait for the plumber to come and wait an hour for functioning water. Horrible guest experience, save yourself the trouble and book elsewhere. High ratings are likely a scam because it does not match the condition of the property, the customer service, or the condition of the rooms. Would have given zero stars if possible.