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JEN Penang Georgetown by Shangri-La

4.0 star property
VIP Access

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Photo gallery for JEN Penang Georgetown by Shangri-La

Coffee service
Garden
Lobby sitting area
City view
Outdoor pool, pool umbrellas, pool loungers

Popular amenities

  • Pool
  • Bar
  • Gym
  • Room service

Explore the area

Map
Magazine Road, George Town, Penang, 10300
  • 1st Avenue Mall
    ‪1 min walk‬
  • KOMTAR
    ‪3 min walk‬
  • Penang Times Square
    ‪7 min walk‬
  • Penang (PEN-Penang Intl.)
    ‪19 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Executive Suite, 1 King Bed

Executive Suite, 1 King Bed | Down duvets, in-room safe, desk, laptop workspace

Executive Suite, 1 King Bed

  • 60 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Single Beds (Club)

City view

Deluxe Room, 2 Single Beds (Club)

9.2 out of 10
Wonderful
(5 reviews)
  • 28 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Family Room, 1 King Bed (Club)

Down duvets, in-room safe, desk, laptop workspace

Family Room, 1 King Bed (Club)

10.0 out of 10
Exceptional
(1 review)
  • 32 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Single Beds

Down duvets, in-room safe, desk, laptop workspace

Deluxe Room, 2 Single Beds

9.0 out of 10
Wonderful
(34 reviews)
  • 28 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Room, 1 King Bed

Down duvets, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed

8.8 out of 10
Excellent
(29 reviews)
  • 28 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Apartment, 1 King Bed

Down duvets, in-room safe, desk, laptop workspace

Apartment, 1 King Bed

  • 60 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Club)

Down duvets, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed (Club)

8.0 out of 10
Very good
(4 reviews)
  • 28 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, 1 King Bed

Down duvets, in-room safe, desk, laptop workspace

Family Room, 1 King Bed

9.2 out of 10
Wonderful
(12 reviews)
  • 32 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe King Room

Down duvets, in-room safe, desk, laptop workspace

Deluxe King Room

  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite King

Down duvets, in-room safe, desk, laptop workspace

Executive Suite King

  • Sleeps 3
  • 1 King Bed

View all photos for Family Room

Down duvets, in-room safe, desk, laptop workspace

Family Room

  • Sleeps 3
  • 1 Single Sofa Bed and 1 King Bed

View all photos for Deluxe twin Room

Free toiletries, hair dryer, bathrobes, slippers

Deluxe twin Room

  • Sleeps 2
  • 2 Single Beds

View all photos for Club Family Room

Down duvets, in-room safe, desk, laptop workspace

Club Family Room

  • Sleeps 3
  • 1 Single Sofa Bed and 1 King Bed

View all photos for Club Deluxe Room

Down duvets, in-room safe, desk, laptop workspace

Club Deluxe Room

  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Deluxe Room

Down duvets, in-room safe, desk, laptop workspace

Deluxe Room

  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Club Deluxe Twin Room

Down duvets, in-room safe, desk, laptop workspace

Club Deluxe Twin Room

  • Sleeps 2
  • 2 Single Beds

View all photos for Apartment

Down duvets, in-room safe, desk, laptop workspace

Apartment

  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite Twin

Down duvets, in-room safe, desk, laptop workspace

Executive Suite Twin

  • Sleeps 3
  • 2 Single Beds

View all photos for Club Deluxe King Room

Down duvets, in-room safe, desk, laptop workspace

Club Deluxe King Room

  • Sleeps 2
  • 1 King Bed

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About this property

JEN Penang Georgetown by Shangri-La

Family-friendly George Town hotel connected to a shopping centre, steps from 1st Avenue Mall
This hotel features an outdoor pool, a restaurant and a 24-hour health club. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a snack bar/deli and a sauna are on-site.
JEN Penang Georgetown by Shangri-La offers 443 air-conditioned accommodations with laptop-compatible safes and complimentary bottles of water. Beds feature down duvets. 40-inch LED televisions come with premium satellite channels. Bathrooms include baths or showers, bathrobes, slippers and complimentary toiletries.

This George Town hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include a hairdryer and an iron/ironing board. Housekeeping is provided on a daily basis.

An outdoor pool and a children's pool are on site. Other recreational amenities include a 24-hour health club and a sauna.
Our customers tell us that they can't get enough of the shopping around JEN Penang Georgetown by Shangri-La. During your stay, you'll be connected to a shopping centre and just a quick walk from KOMTAR. Enjoy features like free WiFi in public areas and free self-parking, plus an outdoor pool.
  • Free WiFi and wired Internet
  • Free self-parking
  • Enjoy local and international cuisine while dining at Cafe Jen
  • Continental breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Services include babysitting, dry cleaning/laundry and a concierge
  • On-site recreation includes a 24-hour gym, a steam room and a sauna
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • Steps from 1st Avenue Mall and KOMTAR
  • Airport shuttle service available for a fee
JEN Penang Georgetown by Shangri-La offers its guests a kids' pool, an outdoor pool, a 24-hour health club, and a sauna. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

A business centre, meeting rooms, and limo/town car service are available. A vending machine, multilingual staff, and gift shops/newsstands are also featured at the family-friendly JEN Penang Georgetown by Shangri-La. An airport shuttle (available 24 hours) is available for a fee. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this George Town hotel.

For a fee, guests can enjoy a continental breakfast daily from 6:30 AM to 10:30 AM.
Cafe Jen – This restaurant specialises in local and international cuisine and serves breakfast, brunch, lunch and dinner. A children's menu is available.
Lobby Lounge – This café specialises in local and international cuisine and only serves light fare. Happy hour is offered. Open daily.
Room service (during limited hours) is available.

Languages

Chinese (Mandarin), English, Hindi, Japanese, Malay

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Offsite parking available (MYR 72 per day)
  • 24-hour return airport shuttle (surcharge)
  • Limo/town car service
  • Onsite parking available only on request
  • Free covered self parking on site
  • Limited on-site parking

Food and drink

  • Daily continental breakfast available 6:30 AM to 10:30 AM for a fee: MYR 70 for adults and MYR 35 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Cafe Jen
  • Lobby Lounge

Things to do

  • 24-hour health club
  • Children's pool
  • Outdoor pool
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Children's pool
  • Free cot
  • In-room babysitting
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 16 steps to reach entrance
  • Accessible airport shuttle
  • Braille/raised signage
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 17 floors
  • Ballroom
  • Banquet hall
  • Built in 1986
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free cot

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • 40-inch LED TV with premium cable/satellite channels

Food and drink

  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 6:00 AM
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.
Guests must walk up 16 steps from the hotel's parking lot in the basement to the lobby. Guests may choose to drop off their luggage at the hotel’s main entrance prior to parking their vehicle. Hotel parking spots are subject to availability. If the hotel parking facility is fully occupied, alternative parking options are available for hourly rates opposite the hotel or at 1st Avenue Mall. Guests who park offsite will be reimbursed for their parking charges at the hotel's front desk upon check-out.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at JEN Penang Georgetown by Shangri-La

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MYR 3.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately MYR 70 for adults and from MYR 35 for children
  • Airport shuttle fee: MYR 96 per vehicle (one-way, maximum occupancy 4)
  • Nearby parking fee: MYR 72 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
JEN Penang Georgetown by Shangri-La offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 24 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property.

We should mention

  • One child aged 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Traders
Hotel Traders Penang
Penang Hotel Traders
Penang Traders
Penang Traders Hotel
Traders Hotel Penang
Traders Penang
Traders Penang Hotel
Jen Penang
Traders Hotel Georgetown
Hotel Jen Penang George Town
Hotel Jen Penang Shangri-La
Hotel Jen Shangri-La
Jen Penang Shangri-La
Jen Shangri-La
Hotel Jen Penang By Shangri La
Hotel Jen Penang Shangri-La George Town
Hotel Jen Penang Shangri-La
Jen Penang Shangri-La George Town
Jen Penang Shangri-La
Hotel Hotel Jen Penang by Shangri-La George Town
George Town Hotel Jen Penang by Shangri-La Hotel
Hotel Hotel Jen Penang by Shangri-La
Hotel Jen Penang by Shangri-La George Town
Hotel Jen Penang
Hotel Jen Penang By Shangri La
Traders Hotel Penang
Jen Penang Shangri George Town

JEN Penang Georgetown by Shangri-La Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 535 out of 1005 reviews
Rating 8 - Good. 360 out of 1005 reviews
Rating 6 - Okay. 70 out of 1005 reviews
Rating 4 - Poor. 23 out of 1005 reviews
Rating 2 - Terrible. 17 out of 1005 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Ming Pei

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay, still convenient although no longer directly linked to the mall. You need to cross a slightly busy junction to get to first avenue mall. Near all the yummy food location, easily walkable - all within 5-10 minutes walk. Live band at the bar every Friday, Saturday and Sunday. Will stay again next time
Stayed 3 nights in Apr 2025

8/10 Good

jason

Stayed 3 nights in Apr 2025

4/10 Poor

Chang

Stayed 3 nights in Mar 2025

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

8/10 Good

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Fraser

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Stay

Hotel staff were great especially the concierge and restaurant staff. Helpful and very knowledgeable. Staff spoke English very well my Malay is terrible. Room large and well appointed. Pool nice. I would stay here again. Close to the things I needed.
Stayed 3 nights in Mar 2025

10/10 Excellent

Anthony, Dural

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a good stay at this hotel over Christmas. Room was spacious, staff service was excellent. Despite the breakfast room being very busy, the staff there always find time to chat with us and found us (party of 4) a nice table. A long walk to Armenian Street and the Esplanade. But with he heat, easier to catch a Grab as the fares are so low. Will recommend this hotel for a family holiday.
Stayed 5 nights in Dec 2024

10/10 Excellent

Calvin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

8/10 Good

Ng Hang

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room is small compared with other hotel of the same class, and the TV reception is poor and of an older model with little TV prgrammes to choose from.
Stayed 4 nights in Mar 2025

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2025

8/10 Good

Santoso

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
3 nights 4 days relax visit in Penang, quite a relaxing, safe and great food place …. Prices are reasonable…
Stayed 3 nights in Mar 2025

10/10 Excellent

??

Stayed 1 night in Mar 2025

2/10 Terrible

Maria

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Easily one of the worse hotel we’ve stayed so far. Not worth the price, only benefit was it was central and service was friendly. Stayed in family room, the sofa bed was put in weird angle, room became so tight it was hard to walk pass, the bathroom got mould everywhere on shower area, and u have to climb on top of bathtub to shower, hazard waiting to happen, the tap was too deep, from the sink, everytime u wash hand, the water splash everywhere.. the shower screen doesnt cover the area, everytime u shower, the floor definitely wet.. and have to put the slippers a bit far or it will be wet.. furniture look cheap and the sofa bed that i slept on was the worse of the worse, it was not even, half top was higher than the half down and the housekeeping didnt even help to fix it, or myb it was already broken in the first place. so many other thing if i have to mention one by one, the good thing abt the room was the slippers.. it was thick and comfy. I wont come back to this hotel even if its free.
Stayed 4 nights in Feb 2025

6/10 Okay

Tat

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice but prices too steep. Not much in the area.
Stayed 3 nights in Feb 2025

10/10 Excellent

Kay Wee

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay!

The room is quite spacious and clean. Hotel staffs are friendly and helpful. Like the location of the hotel, walkable distance to some malls and eatery. Will definitely stay again when coming to Penang.
Stayed 3 nights in Feb 2025

10/10 Excellent

Richard Earl, Vancouver

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2025

8/10 Good

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities
This is a pretty decent hotel, about what I would expect for a four star. Despite being in a busy area, it wasn't overly loud. The room itself was comfortable and they have great complimentary slippers. Check in took a lot longer than I would have liked, but beyond that, I had no issues.
Stayed 2 nights in Feb 2025

10/10 Excellent

Amy, Fremont

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I like the location because it’s close everything
Stayed 3 nights in Feb 2025

8/10 Good

Cassie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2025

6/10 Okay

Peter, Ottawa

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Location was good as it was somewhat close to the places we wanted to visit/see.
Stayed 3 nights in Feb 2025

10/10 Excellent

Kit Ching Eva

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2025

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

I am a regular at Jen Penang

Enjoyed the convenience of the central location.
Stayed 4 nights in Feb 2025

8/10 Good

Nazma

Stayed 5 nights in Jan 2025

6/10 Okay

Hakan

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Stayed 4 nights in Jan 2025

10/10 Excellent

Terence

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 2 nights in Jan 2025