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Aparthotel Castelnou

Property class: 3.5

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Photo gallery for Aparthotel Castelnou

Terrace/patio
Twin Room, Kitchenette | Premium bedding, in-room safe, individually decorated, laptop workspace
Free daily buffet breakfast
Front of property
Lobby sitting area

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Business services

Explore the area

View in a map
Kasteellaan 51, Ghent, 9000
  • Place, Ghent University
    ‪16 min walk‬
  • Place, Saint Bavo Cathedral
    ‪16 min walk‬
  • Place, Ghent Town Hall
    ‪16 min walk‬

Room options

View all photos for Twin Room, Kitchenette

Twin Room, Kitchenette | Premium bedding, in-room safe, individually decorated, laptop workspace

Twin Room, Kitchenette

9.0 out of 10
Wonderful
(8 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Apartment, 1 Bedroom, Kitchenette (Double Use)

Premium bedding, in-room safe, individually decorated, laptop workspace

Apartment, 1 Bedroom, Kitchenette (Double Use)

9.2 out of 10
Wonderful
(25 reviews)
  • 42 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Superior Apartment, 1 Bedroom, Kitchenette (Triple Use)

Premium bedding, in-room safe, individually decorated, laptop workspace

Superior Apartment, 1 Bedroom, Kitchenette (Triple Use)

8.4 out of 10
Very good
(9 reviews)
  • 42 sq m
  • 1 bedroom
  • Sleeps 3
  • 3 Single Beds
  • Free Wi-Fi

View all photos for Apartment, 1 Bedroom, Kitchenette (Quadruple Use)

Premium bedding, in-room safe, individually decorated, laptop workspace

Apartment, 1 Bedroom, Kitchenette (Quadruple Use)

9.4 out of 10
Exceptional
(3 reviews)
  • 42 sq m
  • 1 bedroom
  • Sleeps 4
  • 4 Single Beds
  • Free Wi-Fi

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Reception
Getaway Gent
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  • Free Wi-Fi
  • Outdoor space
  • 24/7 front desk
4.4 out of 5, Excellent, 658 reviews
The price is CHF 70
includes taxes & fees
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About this property

Aparthotel Castelnou

This smoke-free hotel features a restaurant, a bar/lounge and a coffee shop/cafe. Free buffet breakfast and free WiFi in public areas are also provided. Other amenities include self parking, a business centre and conference space.
Aparthotel Castelnou offers 49 air-conditioned accommodations with laptop-compatible safes and espresso makers. This individually decorated accommodation includes dining tables. Beds feature premium bedding. Accommodation at this 3.5-star hotel has kitchenettes with fridges, kitchenware and utensils and coffee/tea makers. Bathrooms include a combined bath/shower unit and hairdryers.

This Ghent hotel provides complimentary wired and wireless Internet access. 32-inch LED televisions come with satellite channels. Additionally, rooms include complimentary bottles of water and blackout curtains. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Our customers tell us that they can't get enough of the helpful staff at Aparthotel Castelnou. During your stay, you're just a quick walk from Portus Ganda. You'll find features such as free breakfast and free WiFi in public areas, plus a restaurant.
  • Free buffet breakfast served daily
  • Free WiFi
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant and a bar/lounge
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • Just a 3-minute drive from Ghent Christmas Market and a few minutes from Ghent Town Hall
There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. WiFi is free in public spaces.

Business amenities include a business centre and a meeting room. Event space at this hotel measures 230 square feet (21 square metres) and includes conference space. A terrace, multilingual staff, and tour/ticket assistance are also featured at Aparthotel Castelnou. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 3.5-star Ghent hotel is smoke free.

Guests are served a free buffet breakfast daily from 6:30 AM to 10:00 AM.
Dali Restaurant – This restaurant serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Secured, covered parking on site (EUR 21.50 per night)
  • Limited on-site self parking
  • Wheelchair-accessible parking available
  • Onsite parking options include a garage and a carport

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 10:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Dali Restaurant

Things to do

  • Bicycle storage

Family friendly

  • Dining table
  • In-room kitchenette
  • In-room refrigerator
  • Soundproofed rooms

Conveniences

  • Free newspapers in lobby
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 230 square feet of conference space
  • Business centre
  • Meeting room

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Hardwood flooring in room
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 7 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LED TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dining table
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Kitchenette
  • Refrigerator

More

  • Air conditioning
  • Individual decor
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 10:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

The front desk is open Monday - Friday (8:00 AM - 8:00 PM) and Saturday - Sunday (8:00 AM - 4:30 PM)
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are available for EUR 8.90 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 4.40 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Covered self-parking fee: EUR 21.50 per night (in/out privileges)
  • Crib (infant bed) fee: EUR 8.90 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher
This property's front desk is open during the following times:
  • Monday - Friday: 8:00 AM - 8:00 PM
To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests arriving after 10:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.

National rating

Hotelstars Union assigns an official star rating for properties in Belgium. This property is rated 3 star Superior, and is displayed on this page as 3.5 stars.

Property is also known as

Aparthotel Castelnou
Aparthotel Castelnou Ghent
Aparthotel Castelnou Hotel
Aparthotel Castelnou Hotel Ghent
Castelnou Aparthotel
Aparthotel Castelnou Hotel
Aparthotel Castelnou Ghent
Aparthotel Castelnou Hotel Ghent

Aparthotel Castelnou Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 314 out of 470 reviews
Rating 8 - Good. 137 out of 470 reviews
Rating 6 - Okay. 17 out of 470 reviews
Rating 4 - Poor. 1 out of 470 reviews
Rating 2 - Terrible. 1 out of 470 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

Reviews

8/10 Good

Catherine

Room clean but looking a bit tired. More hangers for clothes and an extra pillow both would be good. Welcome pack was appreciated.Ideal location and breakfast was good. Staff were friendly and helpful. The angle of shower in bath is as a bit precarious if standing for shower.but overall we would recommend as great place had a great short break in a beautiful city.
Stayed 3 nights in Dec 2025

10/10 Excellent

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, amenities
Room is clean and spacious. Staff are really helpful. Electric charging is excellent. Only the breakfast is fair
Stayed 2 nights in Dec 2025

8/10 Good

Mr J C

Liked: Cleanliness, staff & service, amenities
Great staffing team. Everything exceptionally clean. Excellent breakfast .
Stayed 3 nights in Dec 2025

10/10 Excellent

nicola

Liked: Cleanliness, amenities, property conditions & facilities
Room was nice and big Beds comfy Very clean
Stayed 2 nights in Dec 2025

10/10 Excellent

Christopher

Liked: Cleanliness, amenities, property conditions & facilities
Lovely room with free upgrade. Very helpful staff. Easy walk to centre of Ghent. Highly recommended.
Stayed 2 nights in Dec 2025

10/10 Excellent

Damon

Stayed 1 night in Dec 2025

8/10 Good

carolyne

Liked: Cleanliness, staff & service, amenities
Staff were friendly and welcoming on arrival. Great location easy walk into the centre approx 15 mins. Clean well equipped room. Good breakfast
Stayed 3 nights in Dec 2025

10/10 Excellent

Arisbeth

Stayed 1 night in Nov 2025

8/10 Good

John

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff were extremely friendly and helpful. Room was clean but a little dated. Location is a bit out of the centre, but only a nice 15 minute walk away (or plenty of bus options from outside the hotel)
Stayed 2 nights in Nov 2025

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities
The room was very well appointed, spacious and comfortable. The fantastic lady on the front desk was also incredibly generous with her time and helpful in her recommendations. Bravo team Castelnou!
Stayed 1 night in Nov 2025

8/10 Good

Karen

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Lovely room, reception v friendly
Stayed 2 nights in Oct 2025

8/10 Good

juliet

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a warm welcome, great to have the parking once worked out where to go, though at a price. Apartment great, spacious & spotlessly clean, well equipped if staying for longer. On 4th floor so very quiet - woken up first night by another guest hammering on his door but this was not fault of hotel! Chose this as had elevator which was perfect for my elderly parents & though a little out of town, could walk to tram stop or get an Uber if don’t wish/unable to walk the 20 mins or so
Stayed 2 nights in Oct 2025

10/10 Excellent

kit ying

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so nice
Stayed 1 night in Oct 2025

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ten minutes from Dampoort train station. Well appointed kitchen. Good breakfast included.
Stayed 5 nights in Oct 2025

10/10 Excellent

John

Stayed 3 nights in Oct 2025

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
All staff very friendly and helpful
Stayed 2 nights in Oct 2025

2/10 Terrible

Michael

Stayed 1 night in Sep 2025

10/10 Excellent

Prakhar

Stayed 1 night in Sep 2025

10/10 Excellent

Gabriela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Dreamy Surroundings

The facilities are beautiful. The breakfast in the castle setting very good and the terrace for drinks superb. The pool I had to myself as soon as we arrived at around 7:30 pm. At nine it was too crowded.
Stayed 1 night in Aug 2025

8/10 Good

stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Tour 2025

As a two night stopover we found the accommodation to suit our requirements, close to the centre, the sites and had secure parking for the motorcycle. On arrival, the check in was easy, our room had a view towards the centre, good air con etc. The supplied breakfast was excellent and sufficient to set you up for the day. Question; Would I stay at this location again? YES
Stayed 2 nights in Sep 2025

10/10 Excellent

Jorge

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cumplió todas mis expectativas, el problema más grande fue que llevaba auto con lo de LEZ pero tenían un excelente estacionamiento y el personal siempre amable.
Stayed 1 night in Sep 2025

10/10 Excellent

YUSEIN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 1 night in Aug 2025

10/10 Excellent

Abigail

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great base to explore Gent.

Hotel was clean, comfortable and close to amenities.
Stayed 2 nights in Aug 2025

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was accommodating and friendly, let us store luggage before check in and shared where to find bike rentals. The location was ideal and easy to walk to from the train station. Included breakfast was a bonus.
Stayed 2 nights in Aug 2025