The young lady at the front desk was trying her best to make our stay possible but she could not overcome the lack of an elevator, no cart rack for transporting luggage the incorrect information concerning the pet deposit and last but definitely least the very poor condition of the rooms heating system. When we got there she told us our room was on the second floor but there was no elevator and we didnât really want to pack all our stuff upstairs. She said she would have to contact the manager but she would go ahead and change our room to the 1st floor. When we entered the room it was about 100 degrees so we turned off the heat and turned on the AC. Then the young lady came and said the manager wanted us in a different room so we went to that one and it was just as hot as the 1st one. We turned the AC on but the dial for the thermostat was broken and just spun around. At this point we were done (we had been driving for 13 hours) and said we wanted a refund. The manager wasnât there so we would contact Expedia to take care of it. Expedia came back and said the manager said we should have cancelled the booking according to the rules before we arrived. We had no prior knowledge of the issues that occurred. They need to fix the thermostat and fire their manager for incompetence. Oh and we donât recommend anyone booking this hotel ever.
The room was so hot at like 80 when we got in and we couldnât cool it down. We turned on the ac (in winter ) to cool it down which didnât help until about 3 am. We were all sweating. As for the ac why do we he a/c s in hotels go on and off loudly all night. Why canât the have just a consistent fan sound. I was awake all night
This is the second year that we have had the pleasure of dealing with Zach at the front desk. He is friendly, efficient and helpful. We remembered him from last April for those very reasons, and he remembered us!
The staff was awesome and check in was quick. The bed and pillows were not comfortable and Rgr shower clogged. The room had a fridge and microwave and the room was very clean. The area was quiet and safe with restaurants and groceries stores within walking distance.