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Serena Inn & Suites - Sundance

2.5 star property

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Photo gallery for Serena Inn & Suites - Sundance

Room, 2 Queen Beds | Desk, blackout curtains, iron/ironing board, free WiFi
Front of property
Meeting facility
Indoor spa tub
Reception

Reviews

8.4 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Pet-friendly
  • Pool
  • Housekeeping
  • Laundry

Explore the area

View in a map
2719 E Cleveland Street, Sundance, WY, 82729
  • Place, Washington Park
    ‪3 min drive‬
  • Place, Clarenbach Memorial Park
    ‪3 min drive‬
  • Place, Sundance Square
    ‪3 min drive‬

Room options

View all photos for Room, 2 Queen Beds

Room, 2 Queen Beds | Desk, blackout curtains, iron/ironing board, free WiFi

Room, 2 Queen Beds

8.8 out of 10
Excellent
(88 reviews)
  • 17 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed

Suite, 1 King Bed | Desk, blackout curtains, iron/ironing board, free WiFi

Suite, 1 King Bed

8.6 out of 10
Excellent
(23 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room

Desk, blackout curtains, iron/ironing board, free WiFi

Room

8.0 out of 10
Very good
(18 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Ground Floor

Desk, blackout curtains, iron/ironing board, free WiFi

Room, 1 King Bed, Accessible, Ground Floor

  • Sleeps 3
  • 1 King Bed

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Reception

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  • Pet-friendly
  • Parking included
  • Free WiFi
4.0 out of 5, Very good, 606 reviews
The price is CHF 78
includes taxes & fees
26 Oct - 27 Oct
Bear Lodge Motel

About this property

Serena Inn & Suites - Sundance

Hotel with free breakfast, near Washington Park
An indoor pool, a 24-hour business centre and laundry facilities are available at this smoke-free hotel. Free continental breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include a 24-hour front desk, express check-out and a TV in a common area.
Serena Inn & Suites - Sundance offers 44 air-conditioned accommodations with coffee/tea makers and a hairdryer. 32-inch flat-screen televisions come with premium cable channels. Guests can make use of the in-room fridges and microwaves. Bathrooms include a combined bath/shower unit and complimentary toiletries.

This Sundance hotel provides complimentary wireless Internet access. Business-friendly amenities include desks; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool.

Children aged under 12 years old are not allowed in the swimming pool or hot tub without adult supervision.

Our customers tell us that they enjoy the free breakfast at Serena Inn & Suites - Sundance. During your stay, you'll be within walking distance of Washington Park. Free WiFi in public areas, free self-parking and an indoor pool are available. This property offers pet-friendly amenities, such as an off-lead area.
  • Free continental breakfast served daily
  • Free WiFi
  • Free self-parking
  • Take a swim in the indoor pool
  • Amenities include a 24-hour business centre, laundry facilities and a vending machine
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • Just a 2-minute drive from Washington Park and a few minutes from Clarenbach Memorial Park
  • Dogs welcome for a fee
  • Pet-friendly amenities are available, including an off-lead area
Public spaces have free WiFi and wired Internet. There's an onsite 24-hour business centre. Free breakfast is served daily. An indoor pool, a vending machine, and laundry facilities are also featured at the business-friendly Serena Inn & Suites - Sundance. Free self parking is available.

This Sundance hotel is smoke free.

Guests are served a free continental breakfast daily from 6 AM to 10 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site

Food and drink

  • Free continental breakfast available daily 6 AM to 10 AM

Things to do

  • Indoor pool
  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Vending machine

Guest services

  • Housekeeping (daily)

Business services

  • 24-hour business centre

Outdoors

  • In the mountains
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)

More

  • 2 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free long-distance calls
  • Heating
  • Iron/ironing board

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 5:00 AM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 30 per pet, per day
  • Only dogs are allowed
  • An off-lead area is available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 30 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 10:00 AM to 10:00 PM
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Best Western Inn Sundance
Best Western Sundance
Best Western Hotel Sundance
Sundance Best Western
Serena Inn Suites
Serena Inn Suites Sundance
Serena Inn & Suites Sundance
Best Western Inn At Sundance
Serena Inn & Suites - Sundance Hotel
Serena Inn & Suites - Sundance Sundance
Serena Inn & Suites - Sundance Hotel Sundance

Serena Inn & Suites - Sundance Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 489 out of 1002 reviews
Rating 8 - Good. 291 out of 1002 reviews
Rating 6 - Okay. 136 out of 1002 reviews
Rating 4 - Poor. 53 out of 1002 reviews
Rating 2 - Terrible. 33 out of 1002 reviews

8.6/10

Cleanliness

9.0/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Tom

Liked: Cleanliness
Disliked: Amenities
Stayed 2 nights in Jul 2025

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent value. Impeccably clean. Room was great, large with an excellent desk and comfy chair for working. Continental breakfast was really quite good, with good variety of breads, pastries, biscuits & gravy, dozen types of cereal, instant oatmeal, hard boiled eggs, raisins, mixed dried fruits, fruit cups in fridge, very tasty selection of yogurts (thankfully not fat free). Very friendly helpful staff at check in and after. A very well run motel; and I'll definitely stay here again soon.
Stayed 2 nights in Jul 2025

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place in Sundance

Stayed 1 night in Jul 2025

4/10 Poor

Donald

Disliked: Cleanliness
There wasn’t much to like. The hallway looked very nice and clean but the room had a very damp and/or animal smell to it. The bed should have been retired a few years ago considering its significant sag. The hotel is very overrated.
Stayed 1 night in Jul 2025

2/10 Terrible

Michael

Stayed 10 nights in Jun 2025

8/10 Good

Jeffrey

Stayed 1 night in Jun 2025

4/10 Poor

Melinda

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Should update the website when the pool and hot tub are closed. Bed was awful and room was stinky.
Stayed 1 night in Jul 2025

6/10 Okay

Diana

Travelled with family
Liked: Staff & service

Fair

The staff were very friendly and helpful. The staff was great. The room was fair. There was only half a roll of toilet paper and the fridg. Was dirty. The pool was not in service which was a big let down.
Stayed 2 nights in Jul 2025

8/10 Good

Annette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quiet, convenient to get to, staff was great!. The air conditioning made a squealing noise in the middle of the night, but went away by morning. Very clean and spacious. Would definitely stay again.
Stayed 1 night in Jul 2025

10/10 Excellent

Nigel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Good sized room. Tidy and well kept furniture. Comfortable bed Fridge, microwave, coffee machine. Good TV selection. Breakfast was OK. Above usual standards for budget accomodation. .
Stayed 1 night in Jun 2025

10/10 Excellent

Susan

very nice peaceful place. Staff was amazing. I had everything I needed.
Stayed 1 night in Jul 2025

8/10 Good

Evelyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient. Bed not comfortable.
Stayed 1 night in Jun 2025

10/10 Excellent

LaWanda

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the Serena Inn was very friendly.
Stayed 1 night in Jun 2025

6/10 Okay

Jamie

Liked: Staff & service
Stayed 1 night in Jun 2025

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Quality & spacious!

Very quiet, got a free toothbrush for forgetting 1 of ours! Very nice breakfast!
Stayed 1 night in Jun 2025

6/10 Okay

Andrew

Stayed 3 nights in Jun 2025

2/10 Terrible

Randee

Disliked: Amenities, property conditions & facilities
Stayed 7 nights in Jun 2025

6/10 Okay

Joel

Travelled with family
Affordable and comfortable
Stayed 1 night in Jun 2025

10/10 Excellent

Michael

Stayed 2 nights in Jun 2025

6/10 Okay

Eileen

Stayed 1 night in Jun 2025

10/10 Excellent

Gary

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Check in was tough----key wouldn't work. Tried 2 times and he decided to change rooms. He handled it very well and very professsionally. Overall, stay was good.
Stayed 1 night in Jun 2025

6/10 Okay

Dawn

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The hotel is ok. It is in disrepair. The pool was closed and empty. Everything was just ok. The room was big but smelled like dirty socks. The bed was hard. The room was clean but very basic. No extras.
Stayed 1 night in Jun 2025

6/10 Okay

Kelly

Liked: Staff & service
Disliked: Amenities
The hotel I guess was previously a Best Western. Hence on Google maps it says permanently closed. It’s not closed. Older facility but the new owners are working on it. There was evidence of new AC units going in which was needed because our started squealing in the middle of the night. Finally we turned it off and went back to sleep but it was warm. No elevator. Room was clean but older. Staff nice. Breakfast very limited but coffee was good.
Stayed 1 night in Jun 2025

6/10 Okay

Tessa

Travelled with partner
Liked: Cleanliness
It was an okay stay, I was kind of bummed out on breakfast options.
Stayed 1 night in Jun 2025