Location was great (merchant city), close to train stations which was very convenient for us. Some nice bars, restaurants and cafes nearby. 
The house was clean on arrival but even though having booked for 4, and confirming this just a couple days before, the house had only been prepared for 2 (beds and towels). I called them straight away and they were supportive and arranged for more towels to be delivered early morning.
When booking I sent the host a message through vrbo, which never got a reply, but they're quick replying to emails and always available by phone.
Prior to arriving I received a request for a deposit, which I was reluctant to do, but everything turned out to be ok and the hold wasn't charged.