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Aparthotel

Ruby Gold Coast by CLLIX

4.0 star property
VIP Access

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Water view
One Bedroom Apartment - Ocean View | In-room dining
Outdoor pool, pool umbrellas, pool loungers
Lobby
One Bedroom Apartment - Ocean View | Living area | Flat-screen TV

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Kitchen
  • Washing machine
  • Dryer
  • Free Wi-Fi

Explore the area

View in a map
9 Norfolk Ave, Surfers Paradise, QLD, 4217
  • Place, Surfers Paradise Beach
    ‪5 min walk‬
  • Place, Infinity Attraction
    ‪9 min walk‬
  • Place, Cavill Avenue
    ‪10 min walk‬
  • Airport, Gold Coast, QLD (OOL-Coolangatta)
    ‪29 min drive‬
VIP Access
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  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Two Bedroom Ocean View Apartment

Premium bedding, in-room safe, laptop workspace, soundproofing

Two Bedroom Ocean View Apartment

  • Sleeps 4

View all photos for One Bedroom Apartment

One Bedroom Apartment | Living area | Flat-screen TV

One Bedroom Apartment

  • 65 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Two Bedroom Apartment

Premium bedding, in-room safe, laptop workspace, soundproofing

Two Bedroom Apartment

  • 89 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds

View all photos for Three Bedrooms Apartment

Premium bedding, in-room safe, laptop workspace, soundproofing

Three Bedrooms Apartment

  • 134 sq m
  • 3 bedrooms
  • Sleeps 6
  • 1 Queen Bed and 4 Single Beds

View all photos for One Bedroom Apartment - Ocean View

Beach/ocean view

One Bedroom Apartment - Ocean View

  • Ocean view
  • 65 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Two Bedroom Apartment - Ocean View

Beach/ocean view

Two Bedroom Apartment - Ocean View

  • Ocean view
  • 89 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds

View all photos for Three Bedroom Apartment Ocean View

Three Bedroom Apartment Ocean View | Premium bedding, in-room safe, laptop workspace, soundproofing

Three Bedroom Apartment Ocean View

  • Ocean view
  • 134 sq m
  • 3 bedrooms
  • Sleeps 6
  • 1 Queen Bed and 4 Single Beds

View all photos for Three Bedroom Villa

Premium bedding, in-room safe, laptop workspace, soundproofing

Three Bedroom Villa

  • 236 sq m
  • 3 bedrooms
  • Sleeps 6
  • 1 Queen Bed and 4 Single Beds

View all photos for Three Bedroom Apartment

Premium bedding, in-room safe, laptop workspace, soundproofing

Three Bedroom Apartment

  • Sleeps 6

View all photos for Three-Bedroom Apartment With Ocean View

Premium bedding, in-room safe, laptop workspace, soundproofing

Three-Bedroom Apartment With Ocean View

  • Sleeps 6

View all photos for Two Bedroom Apartment

Premium bedding, in-room safe, laptop workspace, soundproofing

Two Bedroom Apartment

  • Sleeps 4

View all photos for One Bedroom Apartment

Premium bedding, in-room safe, laptop workspace, soundproofing

One Bedroom Apartment

  • Sleeps 2

View all photos for Three-Bedroom Villa

Premium bedding, in-room safe, laptop workspace, soundproofing

Three-Bedroom Villa

  • Sleeps 6

View all photos for One Bedroom Ocean View Apartment

Premium bedding, in-room safe, laptop workspace, soundproofing

One Bedroom Ocean View Apartment

  • Sleeps 2

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About this property

Ruby Gold Coast by CLLIX

Along with an outdoor pool, this smoke-free aparthotel has a fitness centre and free self-parking. WiFi in public areas is free. Each apartment provides a kitchen with a fridge, an oven, a stovetop and a microwave. For a bit of entertainment, a flat-screen TV comes with digital channels, and guests can also appreciate conveniences, such as a washer/dryer and a dining area. Weekly housekeeping is available.
Ruby Gold Coast by CLLIX offers 98 accommodations with washers/dryers and a safe. Rooms open to balconies. Beds feature premium bedding. Accommodation at this 4-star aparthotel has kitchens with full-sized fridge/freezers, stovetops, microwaves and separate dining areas. Bathrooms include a shower, complimentary toiletries and hairdryers.

This Gold Coast aparthotel provides complimentary wireless Internet access. Flat-screen televisions come with digital channels. Housekeeping is offered on a weekly basis and change of towels can be requested. Housekeeping is provided on a limited basis.

Recreational amenities at the aparthotel include an outdoor pool and a fitness centre.
Ruby Gold Coast by CLLIX's great location gets high marks from our customers. During your stay, you're just a quick walk from Surfers Paradise Beach. Features include free WiFi in public areas and free self-parking, plus an outdoor pool. Built in 2018, this upmarket aparthotel has 98 apartments over 30 floors. Free WiFi and a kitchen are available in each apartment.
  • Each apartment offers a kitchen, a washer/dryer and a balcony
  • Free WiFi
  • Free self-parking
  • Take a swim in the outdoor pool
  • Amenities include a car charging station and a lift
  • On-site recreation includes a gym
  • Guests have great things to say about the location and the helpful staff
  • Within a 10-minute walk of Wax Museum and Surfers Paradise Beach
Ruby Gold Coast by CLLIX offers its guests an outdoor pool and a fitness centre. Public spaces have free WiFi. Ruby Gold Coast by CLLIX also features pool umbrellas and a lift. Free self parking is available.

This 4-star Gold Coast aparthotel is smoke free.

Property amenities

Beach

  • White sand beach nearby

Pool/Spa

  • Outdoor pool
  • Pool gate
  • Pool loungers
  • Pool umbrellas

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Free covered self parking on site
  • Limited on-site self parking

Family friendly

  • Pool gate

Kitchen

  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Full-sized refrigerator/freezer
  • Hob
  • Microwave
  • Oven
  • Tea bags/instant coffee
  • Toaster

Dining

  • Dining table

Bedrooms

  • Premium bedding
  • Rollaway/extra bed: AUD 49 per day

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Living spaces

  • Dining table
  • Living room
  • Separate dining area

Entertainment

  • Flat-screen TV with digital channels

Outdoor areas

  • Balcony
  • Outdoor furniture

Laundry

  • Laundromat nearby
  • Washer/dryer

Work spaces

  • Laptop workspace

Climate control

  • Air conditioning
  • Heating

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (137 centimetre wide door)
  • Stair-free path to entrance
  • Smoke-free property

Services and conveniences

  • Change of towels on request
  • Housekeeping on request
  • Iron/ironing board
  • Luggage storage
  • Safe

Location highlights

  • In an entertainment district
  • In the city centre
  • Near a health/beauty spa
  • Near a hospital
  • Near a metro station
  • Near a train station
  • Near a zoo
  • Near the airport

Things to do

  • Bicycle parking
  • Bicycle storage
  • Gym
  • Casino nearby
  • Theme park nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 1 building
  • 30 floors
  • 98 units
  • Bicycle parking
  • Bicycle storage
  • Built in 2018
  • Double-glazed windows
  • Electric car charging station
  • Housekeeping (on request)
  • Soundproofing
  • Towels (changed on request)
  • Traditional architecture
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 8:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The front desk is open Sunday - Thursday (8:00 AM - 6:00 PM) and Friday - Saturday (8:00 AM - 8:00 PM)
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 49 per day.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 200 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: AUD 49 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
On-site parties or group events are strictly prohibited
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property is professionally cleaned
This property's front desk is open during the following times:
  • Sunday - Thursday: 8:00 AM - 6:00 PM
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 6:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Ruby Collection Apartment Surfers Paradise
Ruby Collection Apartment
Ruby Collection Surfers Paradise
Ruby Collection

Ruby Gold Coast by CLLIX Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 484 out of 854 reviews
Rating 8 - Good. 244 out of 854 reviews
Rating 6 - Okay. 75 out of 854 reviews
Rating 4 - Poor. 28 out of 854 reviews
Rating 2 - Terrible. 23 out of 854 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

ian

Liked: Cleanliness, property conditions & facilities
Great location, amazing views and lovely spacious apartment
Stayed 2 nights in Nov 2025

8/10 Good

Maryam

Liked: Cleanliness
Disliked: Property conditions & facilities
The ocean view was good.
Stayed 2 nights in Nov 2025

8/10 Good

Kristy

Travelled with family
The decor was lovely as was the view and location. However the apartment needs a proper clean. The mould in the showers was offputting as were the black scuff marks and dings on the walls, mould in the washing machine, dirty sliding balcony doors and dust in various places. The metal gas hobs were grubby too (however would come up nicely with a soak, some Bar Keeper's Friend and a scrub with some steel wool). We did enjoy our stay despite this and feel like a deep clean and some touchups with some paint would make a world of difference.
Stayed 3 nights in Nov 2025

10/10 Excellent

Selamawit

Liked: Cleanliness, property conditions & facilities
Great place, quick check in. Great views of the ocean and seaside from our rooms!
Stayed 1 night in Nov 2025

8/10 Good

YIANNI

Liked: Cleanliness, amenities
Nice room
Stayed 1 night in Nov 2025

8/10 Good

Adam

Liked: Cleanliness, property conditions & facilities
Fairly clean and tidy.
Stayed 2 nights in Nov 2025

10/10 Excellent

Cheryl, Alexandra Hills

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Wonderful stay in a lovely spacious & clean apartment which had great views & was walking distance to where we wanted to visit.
Stayed 3 nights in Nov 2025

10/10 Excellent

Erica

Stayed 5 nights in Oct 2025

10/10 Excellent

Rattanasin

Travelled with group
Liked: Cleanliness, room comfort
Comfortable quiet
Stayed 9 nights in Oct 2025

10/10 Excellent

Lin fong

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2025

10/10 Excellent

Rebecca

Liked: Cleanliness, amenities, property conditions & facilities
Apartment was great. Parking very tight.
Stayed 2 nights in Oct 2025

8/10 Good

Nicki

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Booked a one bed apartment with a queen bed, but was checked in to a room with two tiny single beds; the slimmest beds I've ever seen. When I went to Reception to ask about getting put into the correct room, I was asked to spend the first night of a 2 night stay in the single room as no other room was clean! I showed a photo of the 2 single beds and advised that there is no way that I could fit in one of those beds,and was then told I was being 'upgraded' to the room I booked in the first place! Not a great first impression of this property.
Stayed 2 nights in Oct 2025

8/10 Good

YIANNI

Stayed 2 nights in Oct 2025

8/10 Good

Craig

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Interesting view of Surfers from the balcony. It is a great place to dry washing on the provided racks. The rooms were certainly clean. The single beds were incredibly narrow. There three lifts worked well and the delay for a lift was minimal. The area is safe and easily walkable to Surfers Paradise mall and the beach. The car park is safe but drivers needs to exit their vehicles to tap their fob on the gate button. There is apparently a cafe but no staff mentioned it or recommended it. Guess nothing happens there. The three large mental dustbins on wheels at the hotel entrance rather spoil the ambience. The smell was bad the day we left. Bring your muscles to open apartment doors - very heavy. Overall our 5 night stay was pleasant and convenient -= especially the well equiped apartment kitchen. Definitely worth a visit and we would consider Ruby for staying there again. One small point. While the Reception staff were polite and helpful, english was obviously a second language and there were some minor communication misunderstandings.
Stayed 5 nights in Oct 2025

8/10 Good

Kazimali

Travelled with family
Liked: Cleanliness, room comfort
The overall stay was satisfactory; however, it should be noted that reception is unattended after 7 PM. Furthermore, the air conditioning unit produced excessive noise, and the shower drainage requires attention due to slow water evacuation, which warrants remediation prior to occupancy.
Stayed 4 nights in Oct 2025

10/10 Excellent

Karen

Liked: Cleanliness, amenities, property conditions & facilities
Just outside the chaos of the centre of Surfers but walking distance to everything. Fantastic views of the ocean, river and hinterlands.
Stayed 3 nights in Sep 2025

6/10 Okay

Alison

Travelled with family
Disliked: Cleanliness
The staff on the front desk were lovely. The first room we were given was disgusting. The shower wasn’t clean, there was hairs and toenail clippings on the floor, the bedside tables had spills on them, the kitchen surfaces was dirty and there was hairs in the bed. We were given a second room that had been “checked by the manager” but honestly this was only marginally better. As it was during the school holidays, there were limited options available so we ended up buying cleaning supplies and doing it ourself. We were given complementary sparkling wine and chocolates as an apology. The location is lovely, and if clean the apartments are well set out and relatively modern.
Stayed 4 nights in Sep 2025

8/10 Good

Damian

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Sep 2025

6/10 Okay

Leanne

Travelled with family
Liked: Cleanliness
No towels, no wine
Stayed 4 nights in Sep 2025

6/10 Okay

Rachel

Travelled with family
Liked: Room comfort

Needs improvement in a few areas

The apartments are tired. They also need a good spring clean and freshen up with paint. Bathrooms were fairly new and clean, bed also. No mattress protector on bed just sheet - mattress won’t last long. Bedsides and coffee tables, kitchen table had coffee / drink marks and had not been cleaned. Dirty tissue on wardrobe and clump of hair, the wardrobe slide was filthy. Windows very dirty, ruined the view and they are easily accessible to clean. Lifts reliable but dirty. Outside area really badly maintained, dirty and no one used it, pool area average, leaves around. Basic cleaning is done but no attention to detail. Many poor reviews and I dint think they are working to fix it, never saw anyone around cleaning. Reception basic, staff pleasant but unprofessional dress and reception did not look professional. Just making money, it’s not cheap to say here and I would rate it 3 star Location and parking great.
Stayed 3 nights in Sep 2025

10/10 Excellent

Humdy

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The lady at reception was very kind and helpful thank you so much
Stayed 2 nights in Sep 2025

10/10 Excellent

Natasha, Wyrallah

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Clean and fresh, great location, great hotel
Stayed 2 nights in Aug 2025

2/10 Terrible

Kishan

Travelled with family

Do not recommend

Our stay was horrible room was dirty ammenties wer very poor not enough cooking utensils very run down apartment tv in main lounge didn’t work properly ie couldn’t connect to hotel wifi tv in main room didnt work at all stains and marks all throughout the couch dining chairs, worse thing of all was when we told the staff on the day we checked in he basically said that he couldn’t do anything and he didn’t have any maintenance person there at that time and this was on a Friday at 4pm and also advised he was the only one working at that time won’t be back I also told the lady at reception when I checked all of the thing above and all she said was I’m sorry
Stayed 2 nights in Sep 2025

10/10 Excellent

Demelza

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room was beautiful and the staff were lovely
Stayed 2 nights in Sep 2025

8/10 Good

Emily

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Loved the views, the bedrooms were spacious and the undercover parking was a bonus. We had not realized there was no dishwasher until the day of departure, one of the downsides. We had a nice time but jad some trouble with the ac in the living area did not work.
Stayed 2 nights in Sep 2025