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Raffles Royale

Property class: 3

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Photo gallery for Raffles Royale

Pool
Property entrance
Apartment, 2 Bedrooms | Balcony
Apartment, 2 Bedrooms | Private kitchen
Apartment, 2 Bedrooms | Living room

Reviews

7.2 out of 10
Good

Popular amenities

  • Pool
  • Hot tub
  • Kitchen
  • Washing machine
  • Dryer
  • Air-conditioning

Explore the area

View in a map
69 Ferny Avenue, Surfers Paradise, QLD, 4217
  • Place, Chevron Renaissance
    ‪2 min walk‬
  • Place, Surfers Paradise Beach
    ‪3 min walk‬
  • Place, Cavill Avenue
    ‪5 min walk‬
  • Airport, Gold Coast, QLD (OOL-Coolangatta)
    ‪33 min drive‬

Room options

View all photos for Apartment, 1 Bedroom (Aircon)

Apartment, 1 Bedroom (Aircon) | 1 bedroom, iron/ironing board, rollaway beds, WiFi

Apartment, 1 Bedroom (Aircon)

  • Resort view
  • 5 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Apartment, 1 Bedroom (No Aircon)

Apartment, 1 Bedroom (No Aircon) | Living area | Flat-screen TV

Apartment, 1 Bedroom (No Aircon)

  • Resort view
  • 5 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Apartment, 2 Bedrooms

Apartment, 2 Bedrooms | 1 bedroom, iron/ironing board, rollaway beds, WiFi

Apartment, 2 Bedrooms

  • Resort view
  • 6 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 Double Bed and 2 Single Beds

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About this property

Raffles Royale

Along with an outdoor pool, this apartment building has a hot tub and WiFi in public areas. Additionally, express check-out and barbecues are on-site. Each apartment provides a flat-screen TV with cable channels, plus a kitchen with a fridge, a stovetop and a microwave. Added amenities include a washer/dryer, a balcony and WiFi. Housekeeping is not available.
Raffles Royale offers 10 air-conditioned accommodations with washers/dryers and an iron/ironing board. Rooms open to balconies or patios. Each accommodation is individually furnished. Accommodation at this 3-star apartment has kitchens with full-sized fridge/freezers, stovetops, microwaves and kitchenware and utensils. Bathrooms include a shower.

This Gold Coast apartment provides wireless Internet access for a surcharge. Flat-screen televisions come with premium cable channels.

An outdoor pool and a hot tub are on site.
During your stay at Raffles Royale, you're just a quick walk from Surfers Paradise Beach. Features include an outdoor pool, 1 hot tub and Wi-Fi in public areas (surcharge). Built in 1952, this comfortable apartment building has 10 apartments over 3 floors. Each apartment includes amenities such as a kitchen and a washer/dryer.
  • Each apartment offers a kitchen, a washer/dryer and a balcony or patio
  • WiFi for a fee
  • Take a swim in the outdoor pool or soak in the hot tub
  • Within a 10-minute walk of Surfers Paradise Beach and Cavill Avenue
Raffles Royale offers its guests an outdoor pool and a hot tub. Public spaces have WiFi for a fee. Raffles Royale also features barbecue grills and express check-out.

Smoking is allowed in designated areas at this 3-star Gold Coast apartment.

Property amenities

Beach

  • White sand beach nearby

Pool/Spa

  • Hot tub
  • Outdoor pool

Internet

  • Available in the apartment: WiFi (AUD 8.95 per night)
  • Available in some public areas: WiFi (AUD 8.95 per night)

Parking and transport

  • Height restrictions apply for on-site parking

Kitchen

  • Cookware, dishware, and utensils
  • Full-sized refrigerator/freezer
  • Hob
  • Microwave

Bedrooms

  • Bedroom
  • Rollaway/extra bed (surcharge)

Bathroom

  • 1 private bathroom
  • Shower
  • Towels provided

Living spaces

  • Living room

Entertainment

  • Flat-screen TV with premium cable channels

Outdoor areas

  • Balcony/patio
  • Barbecue grill

Laundry

  • Washer/dryer

Comfort

  • Air conditioning
  • Ceiling fan

Pets

  • No pets allowed

Suitability/Accessibility

  • No lift
  • Designated smoking areas

Services and conveniences

  • Iron/ironing board
  • No housekeeping service

Location highlights

  • In a shopping district

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 1 building
  • 10 units
  • 3 floors
  • Built in 1952
  • Individual furnishings
  • Traditional architecture

Policies

Check-in

Check-in start time: 2 PM; check-in end time: 5 PM
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Late check-out subject to availability
Late check-out fee: AUD 50
Express check-out available

Special check-in instructions

The front desk is open Monday - Saturday (2 PM - 5 PM)
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests planning to arrive outside of normal check-in hours must contact this property in advance by email.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Cleaning deposit: AUD 120 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: AUD 8.95 per night (rates may vary)
  • Fee for wireless Internet in public areas: AUD 8.95 per night (rates may vary)
  • Late check-out fee: AUD 50 (subject to availability)
  • Rollaway beds are available for an additional fee
  • Credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property's front desk is open during the following times:
  • Monday - Saturday: 2 PM - 5 PM
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property is also known as

Raffles Royale
Raffles Royale Aparthotel
Raffles Royale Aparthotel Surfers Paradise
Raffles Royale Surfers Paradise
Raffles Royale Gold Coast/Surfers Paradise
Raffles Royale Apartment
Raffles Royale Surfers Paradise
Raffles Royale Apartment Surfers Paradise

Raffles Royale Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 32 out of 112 reviews
Rating 8 - Good. 35 out of 112 reviews
Rating 6 - Okay. 24 out of 112 reviews
Rating 4 - Poor. 9 out of 112 reviews
Rating 2 - Terrible. 12 out of 112 reviews

6.8/10

Cleanliness

7.0/10

Staff & service

6.4/10

Property conditions & facilities

Reviews

Verified review

2/10 Terrible

jess

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Reasonably close to beach but not comfortable

Old, awkward, lacks facilities, no coffee or jug, no shampoo, two single beds strapped together with a huge lump in the middle.
Verified review

6/10 Okay

Michelle

Disliked: Property conditions & facilities, room comfort

Close to beach and nightlife

Value for money!! Not a five star resort but if you're looking for accommodation close to everything just to sleep, it's great.
Verified review

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Disliked: Cleanliness
the hotel was ok but the room no 47 we found very dusty and the room really needed a good clean ,other than that it was ok.
Verified review

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

Well priced for Surfers

A little untidy and not cleaned properly from last guests.
Verified review

6/10 Okay

Tay

Liked: Staff & service, room comfort
Disliked: Cleanliness

Nice hotel in the centre of everything

Lovely little hotel pretty much in the centre of everything, walking distance to all the shops etc, Nice place with a lovely outdoor setting with a bbq area and a pool/spa
Verified review

10/10 Excellent

Kalina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect location

I was really delighted to stay at Raffles Royale as it was true value for money. Hotel is based just a few minutes walk to the main streets of Surfers Paradise, so we just parked our park downstairs and wondered everywhere by foot - to the beach, to cafes and restaurants, shops and nightclubs, it was great! When we got back to the hotel to relax after day of shopping, we rested on a comfy couch in a living room of our apartment. It was so relaxing and comfortable. Before we went to bed we had a swim in the pool and I got into the spa and looked into the stars. It was a bliss. I highly recommend this place!
Verified review

4/10 Poor

Disappointed

Disliked: Cleanliness, property conditions & facilities, room comfort

Nope

Old, noisy, weird stains in the carpet. We were phoned at 10am to ask when we were getting there as they wanted to go to the movies, We said around 2. Ok no problem, just be here between 12 and 3. Then we were called again at 12, how far away are you. Really?? So sorry we paid through the nose for a horrid hotel and you're pushy to your guests. Don't even bother, was awful, thank god it was just for a night.
Verified review

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Little ripper

I would stay here again , nice location, handy to everything in surfers paradise. Not modern but that's good
Verified review

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rude staff dirty motel early check out no toliet paper or aircondationer in hotel TV doesn't work
Verified review

8/10 Good

Erna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

location close to shops beach night life ,

great location ,customer service with a smile ,great facilities pool ,gym. room very spacious and comfortable with a big deep bath :).
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pretty good

정말 좋았어요~~~ 방도 따로 있고 수영장도 좋았고
Verified review

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
All good for 1 night. Should provide soap for barthroom
Verified review

8/10 Good

Joanna

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
The room was really nice but they had unfortunately forgotten to clean it. We received a warm welcome of the woman at the front desk. She was wonderful with a lovely personality and talkative. She was also the one how cleaned the room for us. The hotel besides the cleanliness and the area around was perfect . Close to everything and there was much to do
Verified review

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Aircon power supply was locked in OFF position by key; so cannot use aircon even though my booking specifically stated I would get an aircon room. Shower door is supposed to have 3 sliding panels. 1 panel was missing and the 2 remaining panels were not even attached together. Had to shower using minimal water in order not to splash excessive water onto bathroom floor.
Verified review

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

disapointing

The room was small for the price i paid.. there was out door furniture being used as lounge room furniture.. the tv was tiny, had no remote and unless it was moved to a certain position the foxtel (that had like 4 channels) wouldnt work for more than 30 seconds at a time.
Verified review

4/10 Poor

Leanne

Disliked: Staff & service, property conditions & facilities, room comfort

Not Happy

Have never come across such rudness and unwelcome behaviour by the manageress of this establishment. My husband and I are of mature age and we were spoken to with arrogance. Apparantly we interrupted her a couple of times and this annoyed her. We asked whether we could have the apartment earlier if ready after we arrived there and she allowed it to happen half an hour before check in which was 2pm and we had arrived there at 9.30. She allowed us to put our luggage in a cage in the garage and informed us that she was not responsible for it. We went walking rang her at about 1pm.She told us to wait another 20mins.We went back and when we rang the bell twice she opened the door and told us that we got her away from what she was doing and she should have told us to come back at 2pm.normal check in time. She gave us a key and told us the apt. no. and did not bother to explain how to use the key to enter the building. I eventually asked another guest. I asked for a second key and at first said no you only get one, but then agreed to provide one later for me when she had time. There was supposed to be a clothers dryer in the room but there was only the washing machine and tub.My husband and I felt like thanking her for her unpleasant attitude and just leaving the place to go elsewhere. Wehave previously stayed at several other places in Surfers Paradise and staff was always courteous and greeted us with a smile.
Verified review

2/10 Terrible

Ali

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Terrible, If you want ruin your holiday choose it

The worst experience I have ever had in my life , the lady's behaviour (owner) was completely rude and aggressive , the apartment was totally not clean and it was very old and hardly need repairs and renovations , no supplement of tissue , shampoo, ... , the hair dryer has old dirt like nobody clean it for ages , the stairways were dirty old and terrible , the bathroom has no FAN !?!? it's unbelievable , the keep the air-condition panel open by stretcher it was frustrating , the bath ceiling was destroyed , don't ruin your holiday by staying in this rubbish accommodation.
Verified review

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
We enjoyed our stay at Raffles Royale. It is close to the beach, cafes and restaurants, and the unit was as same as it was advertised on the website.
Verified review

2/10 Terrible

Russell

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

In need of basic maintenance

No shower door on shower, no toilet roll holder, air con did not work, cupboard shelf above microwave very dirty, floor was dirty (grit under foot), less than private balcony with noisy neighbours.
Verified review

6/10 Okay

MDR

Disliked: Staff & service, room comfort

You get what you pay for.

Good location, easy to find. Very basic accommodation, almost did the job. I was travelling alone, thankfully, the wife wouldn't have been impressed. I was only looking for 1 nights cheap accommodation, I got it.
Verified review

8/10 Good

Darren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simple hotel, nice pool area and very close to Surfers night life
Verified review

6/10 Okay

Verified traveller

Liked: Staff & service
great location, clean & comfortable. Simple accomodation
Verified review

4/10 Poor

Troy

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
No tv..bathroom shower flooded when had a shower..worst hotel so far in surfers and I've stayed at 10 different places..
Verified review

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

Decent Hotel, Good Location BUT No Free WiFi

Stayed for a three nights in a one bedroom. The place was spacious and the location is great - close to the beach. Pool area is clean. However, we were disappointed to find that there was no free WiFi in the hotel anywhere. You have to pay to use the WiFi despite it being advertised as free in the rooms and in the public areas. Other than that we had no issues. The owner was kind enough to arrange for a taxi to pick us up at 4 am for our train.
Verified review

6/10 Okay

cath

Liked: Cleanliness, staff & service, room comfort

Cheap

This motel is in a great position to city and cheap. Don't expect the Ritz and you will not feel disappointed. Great pool