2/10 Horrible
James
Voyage en famille
4 août 2025
Les points faibles : Personnel et service
During my recent stay, the hotelâs air conditioning was not functioning properly. Despite running the unit all night, the room never cooled below 76°F, making the stay extremely uncomfortable.
Additionally, although I prepaid for the reservation through Expedia, the hotel requested a credit card for incidentals. The next day, I discovered multiple unexpected charges on my card, totaling over $700. My credit card was frozen due to suspected fraud. When I contacted the hotel, they apologized and claimed it was a mistake, assuring me it had been corrected. However, later that same day, they charged my card againâand the next day, they added another $400 in charges.
When I called for assistance, I was told a manager would return my call, but no one ever did. I eventually had to escalate the issue to the hotelâs corporate office. Iâm still in the process of disputing the charges and recovering my money.
This experience was extremely stressful, and Iâm requesting Expediaâs assistance in resolving these issues and ensuring this doesnât happen to other travelers.
James
Séjour de 1 nuit en juillet 2025