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SureStay Hotel by Best Western Grants

Property class: 2.5

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Photo gallery for SureStay Hotel by Best Western Grants

Lobby
Exterior
1 bedroom, in-room safe, desk, laptop workspace
Lobby
Free daily full breakfast

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Hot tub
  • Free Wi-Fi

Explore the area

View in a map
1608 E Santa Fe Avenue, Grants, NM, 87020
  • Place, Northwest New Mexico Visitor Center
    ‪17 min walk‬
  • Place, Sky City Casino
    ‪15 min drive‬
  • Place, Acoma Pueblo Indian Museum
    ‪35 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

9.0 out of 10
Wonderful
(62 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

7.6 out of 10
Good
(44 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking (Walk-in Shower)

1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Accessible, Non Smoking (Walk-in Shower)

9.0 out of 10
Wonderful
(7 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Larger Room)

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Larger Room) | 1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Larger Room)

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

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About this property

SureStay Hotel by Best Western Grants

This smoke-free hotel features an indoor pool, a hot tub and a business centre. Free full breakfast, free WiFi in public areas and free self parking are also provided. Additionally, laundry facilities, a 24-hour front desk and a computer station are on-site.
SureStay Hotel by Best Western Grants offers 60 accommodations, which are accessible via exterior corridors and feature washers/dryers and a safe. Televisions come with cable channels. Fridges, microwaves and coffee/tea makers are provided. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and complimentary newspapers; free local calls are provided (restrictions may apply). Housekeeping is provided on a daily basis.

An indoor pool and a hot tub are on site.
Our customers tell us that they enjoy the free breakfast at SureStay Hotel by Best Western Grants. During your stay, you'll be within walking distance of El Malpais National Conservation Area. You'll find features such as free WiFi in public areas and free self-parking, plus an indoor pool.
  • Free full breakfast served daily
  • Free WiFi
  • Free self-parking and Motorhome/coach/lorry parking
  • Take a swim in the indoor pool or soak in the hot tub
  • Amenities include free newspapers in reception, a front desk safe and a business centre
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • 12 minutes on foot from El Malpais National Conservation Area and a 2-minute drive from Northwest New Mexico Visitor Center
  • Cats and dogs welcome for a fee (restrictions apply)
SureStay Hotel by Best Western Grants offers its guests an indoor pool and a hot tub. A computer station is on site and WiFi is free in public spaces. You'll find a business centre on site. Free breakfast is available daily. Barbecue grills, a vending machine, and tour/ticket assistance are also featured at the business-friendly SureStay Hotel by Best Western Grants. Self parking is free. You'll have access to the indoor pool at a partner property.

This Grants hotel is smoke free.

Guests are served a free full breakfast daily from 6:00 AM to 9:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free full breakfast available daily 6:00 AM to 9:00 AM

Things to do

  • Hot tub
  • Indoor pool
  • Indoor pool (guest access)

Family friendly

  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • In-room washing machine/dryer
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business centre
  • Computer station

Outdoors

  • Barbecue grill
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lever door handles
  • Low-height electrical sockets in bathroom
  • No lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 2 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Safe
  • Washer/dryer

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 2:00 AM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 20.00 per pet, per night (maximum USD 100 per stay)
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 40 lb per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per stay.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100.00

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 20.00 per pet, per night (maximum USD100 per stay)
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 10.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Only bookings from non-local guests are accepted; guests whose residence is within 10 mi (16 km) of the property will not be allowed to check in
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after 5:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 10:00 AM to 9:00 PM
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Travelodge Grants
Travelodge Motel Grants
Grants Pass Travel Lodge
Grants Pass Travelodge
Travel Lodge Grants Pass
Travelodge Grants Motel
Travelodge Wyndham Grants Motel
Travelodge Wyndham Grants
Surestay By Best Grants Grants
SureStay Hotel by Best Western Grants Hotel
SureStay Hotel by Best Western Grants Grants
SureStay Hotel by Best Western Grants Hotel Grants

SureStay Hotel by Best Western Grants Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 386 out of 1006 reviews
Rating 8 - Good. 272 out of 1006 reviews
Rating 6 - Okay. 167 out of 1006 reviews
Rating 4 - Poor. 97 out of 1006 reviews
Rating 2 - Terrible. 84 out of 1006 reviews

7.8/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Stephanie

Stayed 2 nights in Jan 2026

6/10 Okay

Kathleen

Liked: Cleanliness, staff & service
Disliked: Amenities
The room was fine. Internet service was nonexistent. The front desk reset the modem twice and still it did not help. It says full breakfast when booking. No eggs, mostly carbs, yogurt. I did like they had grape juice. Other than that okay place to stay.
Stayed 1 night in Jan 2026

4/10 Poor

Cheryl

Travelled with pets, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We were traveling with our dog. Apparently lots of folks stay here with dogs. The parking lot and all gravel edges of the lot were littered with dog feces. Very disgusting. The room smelled of cleaning products which was okay, however I spilled a little water and when I wiped it up, I could see how dirty the floor was. The floor was dark wood looking composite and had been swept, but not mopped. The floor was badly warped in the bathroom. The shower is stained from the possible rusty water. The interior doors were all dirty. This place needs some renovation. We would not book this hotel again.
Stayed 1 night in Jan 2026

2/10 Terrible

lisa

Disliked: Amenities
Room was very noisy, could hear every car door, car lock, upstairs, toilet squeeling. Bed very uuncomfortable
Stayed 1 night in Jan 2026

10/10 Excellent

Daniel

Travelled with family
Disliked: Amenities
The breakfast was not fresh. There was no coffee. Air conditioning vents were completely dirty inside the room. Walls around the windows were cracked. Maintenance was much needed. Did not feel safe inside this motel.
Stayed 2 nights in Sep 2025

6/10 Okay

Sofia

Travelled with family
Liked: Property conditions & facilities
Stayed 1 night in Jan 2026

8/10 Good

Sofia

Travelled with family
Breakfast was continental for sure. Online says breakfast..Sunday did have biscuits & gravy but the gravy was cold & the boiled eggs were well over cooked. In order to get more towels my husband was told he needs to take the front desk the dirty ones...came off as absolutely subpar. The day staff was nice. 3 stars.
Stayed 1 night in Jan 2026

6/10 Okay

Lorraine

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Checked in with a sweet kind worker, didn’t catch her name, she was very informative. The room smelled like a urinal. The office chair was visibly filthy. The TV’s are small, the small couch was questionable. I had to keep the restroom door closed to keep the smell of urine in there. I only booked a room because I usually like the amenities at Best Western, but this was more like Motel 6. I couldn’t get a different room or get a refund because I had booked in advance and had already checked in.
Stayed 1 night in Jan 2026

6/10 Okay

Lisa

Travelled with partner
Liked: Cleanliness
Property was clean and the bed comfortable. Bathroom exhaust and heater were extremely loud. Breakfast was disappointing unless sugar is your preferred food group.
Stayed 1 night in Dec 2025

4/10 Poor

Judy

Disliked: Amenities
The vinyl floor smelled like dried urine. The TV did not work even after the lady at the front desk tried to fix it. The remote control was taped together and fell apart. The water in the Shower was consistently lukewarm. The bottom sheet kept coming off the bed. Towels were paper thin. “ full “ breakfast consisted of biscuits and gravy o e day and cheese omelets the next day.
Stayed 1 night in Dec 2025

10/10 Excellent

Gabriel

Stayed 1 night in Dec 2025

4/10 Poor

Pacino

Travelled with family
No hot water for morning shower. Water temperature seems to be limited. You can’t turn the handle for more hot water. So the max temperature is lukewarm. Basically a cold shower. Not good.
Stayed 1 night in Dec 2025

6/10 Okay

Patty

Travelled with partner
Liked: Amenities
The staff was courteous.
Stayed 1 night in Dec 2025

10/10 Excellent

Randy

Stayed 1 night in Dec 2025

6/10 Okay

Brandy

Travelled with family
New towels.
Stayed 1 night in Dec 2025

4/10 Poor

Mi

Travelled with family
Disliked: Cleanliness, staff & service, amenities
Fridge was so noisy, we had to unplug it. Overall is ok, but we couldn’t accept excuse which staff replied when we used hot tub, seems like he didn’t want to waste energy to heat up hot tub. Also not allowed to bring towels provided at pool area to room. We didn’t know how it mattered if return after use.
Stayed 1 night in Dec 2025

2/10 Terrible

Jose

Travelled with family
Disliked: Cleanliness, staff & service
Honestly if I wanted to stay ata motel 6 I would have made that reservation and saved about $60. Why on earth would you put a person into a handicapped room where the floor in the shower is broken through and the room smells like mold and old cigarette butts. Hey I get it fool me once shame on you, the property is a glorified motel 6 with a different sign. Worse thinking I had booked a best western I show up and the clerk tells me I don’t have a reservation. I did not know there were two supposed Best Westerns in Grants well actually one is a poor excuse for a hotel. No control of the water tempature and no clock and a chair that makes you wonder what street they found it on. As for the breakfast the point of staying at a best western was to get a decent breakfast. When you cannot eat anything but the yogurt that is a problem. This is the second bad hotel I have gotten from hotels.com in the past two trips, don’t you guys have any standards left?
Stayed 1 night in Dec 2025

2/10 Terrible

Debra

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Room was not clean. Bathtub had hair - including pubic hair (gross!). And generally looked dirty. The room looked unclean as well. Door had dirt and smudges all over. Floor didn’t look nice either. Then I was locked out of my room at 8 am after trying to get breakfast. Maintenance let me back in. He was very nice and helped me diagnosis what was leaking from my vehicle. Front desk man was also very helpful. This is not my first day at this hotel in Grants. I drive to Arizona often and I need a place to overnight. Can’t imagine I will be back.
Stayed 1 night in Dec 2025

4/10 Poor

Peter

Stayed 1 night in Nov 2025

4/10 Poor

Stephen

Travelled with family, Business traveller
Liked: Amenities
Disliked: Property conditions & facilities
No hot water. Surprise 100 deposit
Stayed 1 night in Dec 2025

8/10 Good

Ana

Liked: Cleanliness, amenities, property conditions & facilities
Everything
Stayed 1 night in Dec 2025

10/10 Excellent

Julie

Stayed 1 night in Dec 2025

4/10 Poor

Ricardo

Stayed 2 nights in Dec 2025

8/10 Good

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Yes fine didn't use it
Stayed 1 night in Dec 2025

10/10 Excellent

Brendon

Business traveller
Liked: Cleanliness, staff & service, amenities
I own a moving company so I was traveling through on business. Ample safe parking. Very respectful and relaxed front desk. Hot shower. Clean bathroom. Clean and comfortable bed. Great stay
Stayed 1 night in Dec 2025