I was coming from 8 hours away for a funeral. 2 hours before I was set to arrive, about an hour from check in time, Ali called to tell me the prior renters had trashed the place and they could not rent to me. Understandably, this was upsetting but also not Ali's fault. What they could have warned me about was the multiple messages sent via the app from the property owner asking what time I planned to check in, confirming I had gotten into the property okay, confirming what time I was going to check out, asking how my stay was...it caused extreme anxiety that the property manager had not communicated to the property owner or VRBO about the issues. I ended up getting a full refund (which would be expected since this was not a fault of mine) but this was not great communication from the property owner, manager, or VRBO. Again, I think a fluke but worth noting for others that the property owner, management company, and VRBO do not appear to be in contact with each other.