Spent 3 days in this hotel. My family and I didnt get no room service the whole time. We had to go fown stairs and get our own towel. The room was never clea ed or the beds ne er made.... Terrible service. I do not recommend this hotel.
Check in was great - the room was nice and clean when we arrived.
However, the guests in the room above us were literally pounding on the floor - all night - every night - for three nights!! It was very loud and difficult to sleep through. We tried to stop at the front desk to ask for assistance, but there was no one there.
Also, on our second day, we did not receive maid service - the room was not cleaned or straightened - and we were out of Kleenex and toilet paper. We left the room at 9A and didn't get back until after 6P, so we expected someone to clean or at least refill things during that time. Instead, we had to go down to the front desk to ask for supplies - again there was no one there, so we had to go back three times before getting assistance.
Room was great for the 3.5 days we were there but only issue was the WiFi seemed to be really bad and hard to work with. Other than that the room and hotel were great and everything was very conveniently close!
My family and I have been coming to this hotel for the past 7 years. Never had a problem. But, this is the first time staying that we noticed every morning. The pool area did not smell like chlorine. Well, on our last day. Pool was closed, due to maintenance. I questioned, because my 2 granddaughters and myself got an ear infection. Due to the water not being maintained on a nightly basis. We left today at 4am to come back to CT, so I can go to the hospital because of the pain in my ear. I donât know if they have new management over seeing everything. But, Iâm very disappointed on this visit. Iâm in pain. But, my two granddaughters, ages 9 and 11 are in a lot of pain. Very disappointed
Very pleasant employees. Room was a nice size. Only negative was the toilet was so low like for a toddler and the bath tub needs to be updated. The water pressure was great.