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Bay Gardens Hotel

Property class: 3.5
VIP Access

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Photo gallery for Bay Gardens Hotel

Water park
Property video
Front of property
Minibar, in-room safe, blackout curtains, iron/ironing board
Reception

Reviews

8.0 out of 10
Very good

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
Rodney Bay Village, Gros Islet
  • Place, Baywalk Shopping Mall
    ‪3 min walk‬
  • Place, Reduit Beach
    ‪15 min walk‬
  • Place, Rodney Bay Marina
    ‪15 min walk‬
  • Airport, Castries (SLU-George F. L. Charles)
    ‪11 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for One Bedroom Croton Suite

Minibar, in-room safe, blackout curtains, iron/ironing board

One Bedroom Croton Suite

8.0 out of 10
Very good
(3 reviews)
  • 62 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Two Bedroom Croton Suite

Minibar, in-room safe, blackout curtains, iron/ironing board

Two Bedroom Croton Suite

10.0 out of 10
Exceptional
(2 reviews)
  • 76 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 1 Double Sofa Bed

View all photos for Standard Room Double

Minibar, in-room safe, blackout curtains, iron/ironing board

Standard Room Double

  • 22 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room King

Minibar, in-room safe, blackout curtains, iron/ironing board

Superior Room King

8.0 out of 10
Very good
(6 reviews)
  • Garden view
  • 34 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Croton Standard King

Minibar, in-room safe, blackout curtains, iron/ironing board

Croton Standard King

  • 13 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Croton Superior Double

Croton Superior Double | Minibar, in-room safe, blackout curtains, iron/ironing board

Croton Superior Double

7.6 out of 10
Good
(17 reviews)
  • 34 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Jr. Executive Suite

Jr. Executive Suite | Minibar, in-room safe, blackout curtains, iron/ironing board

Jr. Executive Suite

8.0 out of 10
Very good
(10 reviews)
  • Garden view
  • 36 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room King

Standard Room King | Minibar, in-room safe, blackout curtains, iron/ironing board

Standard Room King

7.8 out of 10
Good
(22 reviews)
  • Garden view
  • 22 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room Double

Superior Room Double | Minibar, in-room safe, blackout curtains, iron/ironing board

Superior Room Double

8.6 out of 10
Excellent
(16 reviews)
  • 34 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

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About this property

Bay Gardens Hotel

Jump on Bay Gardens Hotel's free shuttle to the beach or relax by one of the hotel's 3 outdoor swimming pools.
Bay Gardens Hotel offers 87 air-conditioned accommodations, which are accessible via exterior corridors, and features minibars and a safe. Premium cable televisions are provided.

Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a daily basis.

3 outdoor swimming pools are on site along with a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the shopping around Bay Gardens Hotel. During your stay, you're just a quick walk from Baywalk Shopping Mall. You'll find features such as free breakfast, free WiFi in public areas and free self-parking.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • Enjoy Caribbean cuisine and a poolside location while dining at Spices
  • Take a swim in the 3 outdoor pools
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the proximity to shopping and the helpful staff
  • Just a 4-minute walk from Baywalk Shopping Mall and a 5-minute drive from Pigeon Island National Landmark
  • Free local-area, theme park and beach shuttle service
Some rates at Bay Gardens Hotel are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

For a free ride to the surf and sand, catch the hotel's complimentary beach shuttle. After a day at the beach, cool off in one of the 3 outdoor swimming pools at Bay Gardens Hotel and enjoy amenities such as a 24-hour fitness centre.

Free breakfast is served daily, and guests can also enjoy a free manager's reception. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. Self parking is free.

This 3.5-star Gros Islet hotel is smoke free.

Guests are served a free buffet breakfast daily from 7:00 AM to 10:00 AM. The hotel hosts a free manager's reception on selected days.
Spices – This poolside restaurant specialises in Caribbean cuisine and serves breakfast, lunch, dinner and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.
Room service (during limited hours) is available.

All-inclusive details

All-inclusive room rates at Bay Gardens Hotel are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Food and beverages

All buffet and à la carte meals, snacks and beverages included
Room service during certain hours
Meals and beverages at companion properties

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Water activities

Kayaking
Sailing

Land activities

Fitness facilities

Lessons/classes/games

Aerobics
Pilates
Water fitness

Entertainment

On-site entertainment and activities
On-site live performances

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free area shuttle
  • Free beach shuttle
  • Free theme park shuttle
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Free manager's reception (select days)

Restaurants on site

  • Spices

Things to do

  • 24-hour gym
  • 3 outdoor pools
  • Library

Family friendly

  • 3 outdoor pools
  • Free area shuttle
  • Free theme park shuttle
  • In-room babysitting
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre (2,153 square foot of space)
  • Meeting room

Outdoors

  • Garden
  • Pool loungers

Spa

  • Couples treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 2 floors
  • 5 buildings
  • Banquet hall
  • Built in 1995
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4 PM; check-in end time: midnight
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Bay Gardens Hotel

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 90 per vehicle (one-way, maximum occupancy 3)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Bay Gardens Hotel offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.

We should mention

  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Bay Gardens
Bay Gardens Gros Islet
Bay Gardens Hotel
Bay Gardens Hotel Gros Islet
Bay Gardens Castries
Hotel Bay Gardens
Bay Gardens Hotel St. Lucia/Gros Islet

Bay Gardens Hotel Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 408 out of 1004 reviews
Rating 8 - Good. 339 out of 1004 reviews
Rating 6 - Okay. 151 out of 1004 reviews
Rating 4 - Poor. 60 out of 1004 reviews
Rating 2 - Terrible. 46 out of 1004 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

Reviews

8/10 Good

Rosie

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Nice hotel, could be a little cleaner, but the staff was by far the best. Everyone was helpful, cheerful and kind.
Stayed 3 nights in Jan 2026

8/10 Good

John

Stayed 6 nights in Jan 2026

8/10 Good

James Simon, Bridgetown

Stayed 5 nights in Jan 2026

4/10 Poor

Perpetua

Liked: Cleanliness, amenities
Went to celebrate the new year with my best friend but things did not work out the way we expected. I was given wrong information about the new year's dinner to no fault of mine and I felt punished because of wrong informaiton. I was not allowed to have my own buffet which I was informed was part of the package. Although management was apologetic she could have done better to make this day a memorable one after all it was just dinner but they made a big deal that I am not allowed buffet which in fact was quite humilating. It was extremely disappointing to be honest. The only reason Im giving two stars is because there was a wonderful supervisor who did try to put a smile on our faces. She was exceptional. I am still upset by this experience and will not recommend Bay Gardens to any of my friends.
Stayed 2 nights in Dec 2025

8/10 Good

Bradley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I really enjoyed my stay and the staff were all very friendly and welcoming. The breakfast was also always amazing. My only real disappointment was the lack of evening entertainment at the Bay Gardens locations. Surely there could be some sort of entertainment eg karaoke nights, steel pan music etc etc on various nights.
Stayed 12 nights in Jan 2026

10/10 Excellent

Victoria Rosalie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing food & service would go there again
Stayed 10 nights in Jan 2026

10/10 Excellent

Sadie, INGLEWOOD

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2026

10/10 Excellent

SABINA, MATTAPAN

I had a great stay, buy y’all don’t believed in giving guess wash clothes
Stayed 1 night in Jan 2026

8/10 Good

Hewitt

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The breakfast menu varied daily and included many local cuisine options.
Stayed 5 nights in Jan 2026

4/10 Poor

Gloria-Jean

Stayed 2 nights in Jan 2026

10/10 Excellent

Kyron

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The room was clean had all the amenities and the staff were very helpful.
Stayed 6 nights in Jan 2026

8/10 Good

Mellissa

Variety to choose from
Stayed 2 nights in Jan 2026

8/10 Good

Kenrick

Travelled with partner
Liked: Cleanliness
Everything was good during my stay
Stayed 4 nights in Dec 2025

8/10 Good

jacqueline regina

Disliked: Cleanliness, amenities, property conditions & facilities
The breakfast staff& bell hops were the best! The food was outstanding!
Stayed 7 nights in Dec 2025

8/10 Good

eliezer

Stayed 1 night in Jan 2026

6/10 Okay

Barry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast variety was as standard as other comparable complimentary styles but the quality could take a slight lift a long with dinner. Meals being my major concern . The staff is pretty good , room was clean and comfortable and the hotel located in a prime area in walking distance of everything you’ll need . I would stay there again . I w
Stayed 6 nights in Dec 2025

2/10 Terrible

Burtlin

Disliked: Property conditions & facilities, room comfort
So I decided to give this place a try for a night. Over-rated at best! There's better rooms out there in that category. The room chosen was a Croton Standard King. Didn't know what to expect or what that would look like. First of all, it is a very long walk away from the lobby/parking etc. Also if one is placed in a room with a number in the 300s, you'd think there's an elevator for those not able to go up and down the stairs. When asked about that, I was told to upgrade to get a lower level room or I should have stated in my booking. So no one was able to accommodate us. The room itself was not the best. Too small for a big old low king bed with two old with twin sinking mattresses. The quality of the bed sheets are just as terrible. No microwave, not a even a chair or a desk. Give me a break. Cheap tiles throughout and a vanity made of low grade material. The mirror over the vanity is way too low; a tall person have to bend to use it. I also spotted lots of ants. Thsy may have been coming from the hibiscus flowers placed on the bed and in the bathroom. The easterly view is the highway and tall ugly unkept vegetation. The breakfast was ok. But the stay overall left a great deal to be desired.
Stayed 1 night in Jan 2026

10/10 Excellent

Mary

Stayed 3 nights in Dec 2025

10/10 Excellent

Mariah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect!
Stayed 1 night in Jan 2026

8/10 Good

Jacquet

Liked: Cleanliness, amenities, property conditions & facilities
Staff was always courteous and very helpful. I was a bit thrown by the lack of a toilet paper dispenser but otherwise, the location, amenities, and room were great. Id stay again.
Stayed 8 nights in Dec 2025

10/10 Excellent

Rhea

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Fabulous staff, tasty food, the drinks were amazing!!! Easy location with walking access to many other places! Convenient hotel shuttle to other properties etc… we will definitely be back! This place felt like home
Stayed 6 nights in Dec 2025

8/10 Good

Brian

Stayed 1 night in Jan 2026

4/10 Poor

Arnaldo

Travelled with family
Liked: Cleanliness
Disliked: Amenities
Misleading All-Inclusive Service was ok but what they advertised as a ALL INCLUSIVE it wasn’t real Extra payment were required and some drinks were not All inclusive I strongly DO NOT recommend ALL INCLUSIVE at Bay Gardens Hotel.
Stayed 3 nights in Dec 2025

10/10 Excellent

Leroy

Stayed 1 night in Dec 2025

10/10 Excellent

Norris Denver

Travelled with family
Liked: Amenities, property conditions & facilities
Clean room | courtesy Staff
Stayed 5 nights in Dec 2025