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HG Hotel

4.0 star property

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Photo gallery for HG Hotel

Lobby
Terrace/patio
Property entrance
Junior Suite | In-room safe, desk, iron/ironing board, cots/infant beds
Breakfast, lunch, dinner served; international cuisine

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym
  • Breakfast available

Explore the area

View in a map
Av. Vallarta No. 5281, Zapopan, JAL, 45030
  • Place, Plaza Galerias Guadalajara Shopping Center
    ‪7 min walk‬
  • Place, Metropolitan Park
    ‪17 min walk‬
  • Place, Autonomous University of Guadalajara
    ‪5 min drive‬
  • Airport, Guadalajara, Jalisco (GDL-Don Miguel Hidalgo y Costilla Intl.)
    ‪28 min drive‬

Room options

View all photos for Standard Double Room

Standard Double Room | In-room safe, desk, iron/ironing board, cots/infant beds

Standard Double Room

9.4 out of 10
Exceptional
(33 reviews)
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite

Junior Suite | In-room safe, desk, iron/ironing board, cots/infant beds

Junior Suite

9.0 out of 10
Wonderful
(22 reviews)
  • 45 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room Standard

In-room safe, desk, iron/ironing board, cots/infant beds

Double Room Standard

10.0 out of 10
Exceptional
(1 review)
  • 24 sq m
  • Sleeps 4

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About this property

HG Hotel

Along with a restaurant, this smoke-free hotel has a 24-hour health club and a 24-hour business centre. Free WiFi in public areas and free valet parking are also provided. Additionally, a business centre, conference space and concierge services are on-site.
HG Hotel offers 75 accommodations with a safe and a hairdryer. Rooms open to balconies. 40-inch flat-screen televisions come with cable channels.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Housekeeping is offered on a daily basis and in-room massages can be requested.

Recreational amenities at the hotel include a 24-hour health club.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at HG Hotel. During your stay, you'll be connected to a shopping centre and just a quick walk from Plaza Galerias Guadalajara Shopping Center. Enjoy features like free WiFi in public areas and free valet parking, plus a restaurant.
  • Free WiFi
  • Free valet parking, self-parking and Motorhome/coach/lorry parking
  • Enjoy international cuisine while dining at KAFEI
  • Cooked-to-order breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a 24-hour gym and a playground
  • 9 minutes by foot from Plaza Galerias Guadalajara Shopping Center and a 5-minute drive from US Consulate General Guadalajara
  • Airport drop-off and local-area shuttle service available for a fee
There's a restaurant on site. Public spaces have free WiFi. A 24-hour business centre and meeting rooms are available. Event space at this hotel measures 538 square feet (50 square metres) and includes conference space. An area shuttle within 2 kilometres and a shuttle from the hotel to the airport (available 24 hours) are available for a fee. A 24-hour health club, a terrace, and tour/ticket assistance are also featured at the business-friendly HG Hotel. Self parking and valet parking are free.

This 4-star Zapopan hotel is smoke free.

For a fee, guests can enjoy a cooked-to-order breakfast daily from 8:00 AM to 1:00 PM.
KAFEI – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • 24-hour airport drop-off shuttle (surcharge)
  • Area shuttle (surcharge) up to 2 kilometres
  • Free covered self parking on site
  • Free covered valet parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site valet and self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 8:00 AM to 1:00 PM for a fee: MXN 130 to 180 for adults and MXN 90 to 90 for children
  • A restaurant

Restaurants on site

  • KAFEI

Things to do

  • 24-hour health club
  • Bicycle storage
  • Playground
  • TV in common areas

Family friendly

  • Cot (surcharge)
  • Laundry facilities
  • Playground

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • 538 square feet of conference space
  • Meeting rooms

Outdoors

  • Terrace

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • 6 steps to reach entrance
  • Accessible airport shuttle
  • Doorbell and phone notification
  • Grab bar near toilet (114 centimetre high)
  • Lever door handles
  • Lift (130 centimetre wide door)
  • Magnifying mirror
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Mosquito nets
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Cot (surcharge)

Bathroom

  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with cable channels

Food and drink

  • Electric kettle
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in fee: MXN 600
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
Late check-out fee: MXN 600

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at HG Hotel

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are available for MXN 400 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately MXN 130 to 180 for adults and MXN 90 to 90 for children
  • Airport shuttle fee: MXN 600.00 per vehicle (maximum occupancy 4)
  • Early check-in fee: MXN 600 (subject to availability)
  • Late check-out fee: MXN 600 (subject to availability)
  • Crib (infant bed) fee: MXN 400 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
HG Hotel offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 24 hours prior to arrival with your arrival details. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.

We should mention

  • Up to 2 children aged 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

HG Hotel
HG Hotel Zapopan
HG Zapopan
HG Hotel Hotel
HG Hotel Zapopan
HG Hotel Hotel Zapopan

HG Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 635 out of 1000 reviews
Rating 8 - Good. 223 out of 1000 reviews
Rating 6 - Okay. 85 out of 1000 reviews
Rating 4 - Poor. 27 out of 1000 reviews
Rating 2 - Terrible. 30 out of 1000 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Liliana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
E excellent
Stayed 2 nights in Dec 2025

6/10 Okay

ADRIANA

Liked: Cleanliness, property conditions & facilities
I would like to recognize the staff. Unfortunately I don’t have their names but the lady during my check in was super nice and professional. Special recognition to the guys working in afternoon they were super helpful, friendly, polite, professional. Once again I don’t have their names but hopefully they can be recognized. If I have to say a negative thing is the pillows can have an upgrade and in my situation the same guest wouldn’t let me sleep at all due all the running and slamming on the doors and being super loud but once I called to the night receptionist he was more than helpful
Stayed 2 nights in Dec 2025

10/10 Excellent

Tonatiuh

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2025

10/10 Excellent

Analaura

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was good and pleasent.
Stayed 2 nights in Nov 2025

6/10 Okay

francisco Javier

Travelled with family
Liked: Cleanliness, staff & service, amenities
Si tuviera alberca estaría genial, el restauran necesita una manita y mayor publicida
Stayed 2 nights in Nov 2025

8/10 Good

Sofia

Liked: Cleanliness, amenities, property conditions & facilities
Great customer service and attention! Safe place! Gated area for vehicles Clean room Decent
Stayed 3 nights in Nov 2025

10/10 Excellent

Angel

Stayed 1 night in Nov 2025

8/10 Good

Raul

Stayed 9 nights in Aug 2025

8/10 Good

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good service, location for us was great easy to get to.
Stayed 1 night in Sep 2025

10/10 Excellent

BENJAMIN ARTURO

Stayed 1 night in Jul 2025

6/10 Okay

Fernando

Stayed 1 night in Oct 2025

10/10 Excellent

Celia

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and rooms were great
Stayed 1 night in Oct 2025

10/10 Excellent

Janice E.

Liked: Cleanliness, staff & service, property conditions & facilities
It was a lively hotel with a wonderful staff
Stayed 1 night in Sep 2025

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Lucia

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay for a weekend
Stayed 2 nights in Jul 2025

10/10 Excellent

Francisco

Stayed 1 night in Aug 2025

10/10 Excellent

Arturo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lugar accesible
Stayed 2 nights in Jul 2025

10/10 Excellent

Gustavo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable and convenient
Stayed 2 nights in Jul 2025

10/10 Excellent

María y.

Liked: Cleanliness, staff & service
I always like staying here it’s a safe and secure place
Stayed 1 night in Jul 2025

10/10 Excellent

Adela, East Palo Alto

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and comfortable bed. It has a big jacuzzi.
Stayed 1 night in Jul 2025

10/10 Excellent

Vicente

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo estuvo muy bien el personal muy atento ninguna queja de nada, solo que no tienen refrigerador es lo único q si hace falta especialmente si uno va por días
Stayed 2 nights in Jun 2025

10/10 Excellent

Ramon

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hi, my experience on HG was very nice, the beds were so comfortable, amazing hot water shower, incredible respectful staff. Thanks for everything. Come back to HG hotel? Definitely yes . No regrets about our stay here. Thanks. Ramon Ruiz.
Stayed 1 night in Jun 2025

10/10 Excellent

Liliana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent everything
Stayed 1 night in Jun 2025

2/10 Terrible

Elisa Guadalupe

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The rooms are uncomfortable and the sheets have terrible quality. The air conditioning does not work at all and the ladies at the front desk are very rude and disrespectful. I do not recommend this place.
Stayed 1 night in Jun 2025

2/10 Terrible

Elisa Guadalupe

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible service from the ladies of the front desk, really disappointed with the room the air conditioning was not working at all. I’ll never be back in there.
Stayed 1 night in Jun 2025