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Hotel Portobelo

3.0 star property

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Photo gallery for Hotel Portobelo

Lobby sitting area
Lobby sitting area
Reception
Exterior
Standard Room | Premium bedding, down duvets, pillow-top beds, in-room safe

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Air-conditioning
  • Business services

Explore the area

View in a map
Av Juarez No. 687 Col Centro, Guadalajara, JAL, 44100
  • Place, Plaza de Armas
    ‪9 min walk‬
  • Place, Guadalajara Cathedral
    ‪10 min walk‬
  • Place, Teatro Diana
    ‪15 min walk‬
  • Airport, Guadalajara, Jalisco (GDL-Don Miguel Hidalgo y Costilla Intl.)
    ‪22 min drive‬

Room options

View all photos for Standard Double Room (Dos Camas Matrimoniales)

Standard Double Room (Dos Camas Matrimoniales) | Premium bedding, down duvets, pillow-top beds, in-room safe

Standard Double Room (Dos Camas Matrimoniales)

9.6 out of 10
Exceptional
(25 reviews)
  • 20 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room

Standard Room | Premium bedding, down duvets, pillow-top beds, in-room safe

Standard Room

9.4 out of 10
Exceptional
(250 reviews)
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

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About this property

Hotel Portobelo

Hotel with free parking, near Guadalajara Cathedral
This smoke-free hotel features a restaurant, a bar/lounge and a coffee shop/cafe. Free WiFi in public areas and free self parking are also provided. Additionally, 24-hour room service, a business centre and concierge services are on-site.
Hotel Portobelo offers 86 accommodations with a safe and a hairdryer. Pillowtop beds feature down duvets and premium bedding. 32-inch LCD televisions come with premium cable channels and first-run films. Bathrooms include a shower with a rainfall showerhead, and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Our customers tell us they can't get enough of Hotel Portobelo's great location. During your stay, you're just a quick walk from Parque Revolucion. Enjoy features like free WiFi in public areas and free self-parking, plus a restaurant.
  • Free WiFi
  • Free self-parking
  • Enjoy Mexican cuisine while dining at PBH
  • Continental breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Guests have great things to say about the central location and the helpful staff
  • 12 minutes by foot from Guadalajara Cathedral and a 2-minute drive from Avienda Chapultepec
There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. There's an onsite business centre.

WiFi is free in public spaces. Multilingual staff, tour/ticket assistance, and concierge services are also featured at the business-friendly Hotel Portobelo. Self parking is free. The property offers extended parking privileges.

This 3-star Guadalajara hotel is smoke free.

For a fee, guests can enjoy a continental breakfast daily from 7:00 AM to noon.
PBH – This restaurant specialises in Mexican cuisine and only serves breakfast.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Free offsite parking
  • Free self parking on site
  • Extended parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily continental breakfast available 7:00 AM to noon for a fee: MXN 130 to 350 for adults and MXN 130 to 350 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • PBH

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 4 floors
  • Built in 2007
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels
  • First-run films

Food and drink

  • 24-hour room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 5 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately MXN 130 to 350 for adults and MXN 130 to 350 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
Front desk staff will greet guests on arrival at the property.

We should mention

  • Children aged 5 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Hotel Portobelo
Hotel Portobelo Guadalajara
Portobelo Guadalajara
Portobelo Hotel
Hotel Portobelo Hotel
Hotel Portobelo Guadalajara
Hotel Portobelo Hotel Guadalajara

Hotel Portobelo Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1449 out of 1835 reviews
Rating 8 - Good. 281 out of 1835 reviews
Rating 6 - Okay. 62 out of 1835 reviews
Rating 4 - Poor. 14 out of 1835 reviews
Rating 2 - Terrible. 29 out of 1835 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Terri

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was grest
Stayed 1 night in Oct 2025

10/10 Excellent

Arjimiro

Liked: Cleanliness
Good
Stayed 3 nights in Oct 2025

10/10 Excellent

Rosa Maria Sandoval

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2025

6/10 Okay

Maria De Lourdes

Travelled with partner
Liked: Staff & service
El colchón de la cama estaba muy duro, amanecimos con la espalda muy adolorida. Las almohadas eran unas bolitas muy, muy duras, que también amanecimos con el cuello muy cansado. El desayuno no, nos gustó la salsa verde de los chilaquiles estaba muy amarga, y la chocolateada que pedí estaba muy dulce.
Stayed 3 nights in Oct 2025

10/10 Excellent

Mariana

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are all so helpful and attentive. We had landed so early in the morning that we had arrived at around 8am or 9am and just decided to stay in the lobby until we could check in at 3pm. We were so tired we ended up falling asleep and the receptionist let us check in at 11am so we could rest! I don’t know any other place that would do that! We are so grateful with the staff and the hotel is very clean.
Stayed 4 nights in Oct 2025

10/10 Excellent

Jaime

Liked: Cleanliness, staff & service
Stayed 4 nights in Oct 2025

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2025

10/10 Excellent

andy

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotels had everything. Safe Quiet Dining options Transportation Easy Parking it has it all. Very affordable
Stayed 8 nights in Oct 2025

10/10 Excellent

DONGRONG

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente atención 24/7, se nos
Stayed 2 nights in Sep 2025

10/10 Excellent

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean. Beautiful. Modern. Comfortable. Great bar and restaurant.
Stayed 2 nights in Oct 2025

10/10 Excellent

Jesus Alejandro Fletes

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 3 nights in Sep 2025

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Sep 2025

10/10 Excellent

Carolina

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 3 nights in Sep 2025

10/10 Excellent

Felipe

Liked: Cleanliness, staff & service
Nice
Stayed 2 nights in Sep 2025

10/10 Excellent

Carmen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was alright
Stayed 3 nights in Sep 2025

10/10 Excellent

Emiliano

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is ideal to many tourist sites and dining places. The women receptionists could be better and nicer with a little more friendliness.
Stayed 4 nights in Sep 2025

10/10 Excellent

Miguel

Travelled with partner
Liked: Amenities
People at the desk were very friendly, the room was clean, and the beds were very comfortable.
Stayed 2 nights in Sep 2025

10/10 Excellent

ARIELLE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As usual place is real good.
Stayed 1 night in Sep 2025

8/10 Good

Mary

Stayed 1 night in May 2025

8/10 Good

Ana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
todo bien, solo el colchon muy duro y las toallas muy desgastadas...en general bien
Stayed 3 nights in Aug 2025

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Colchon y almohadas muy duras , la ropa de cama muy desgastada..personal amable , desayuno bien..
Stayed 2 nights in Sep 2025

4/10 Poor

Oscar

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I was given a room that had a lot of noise, they had maintenance working upstairs from my room. I let the front desk know that there was a lot of noise and there response was it would end until 6:00 in the evening. I checked in at 2:45 I requested a chance in room and was told I had to wait till their supervisor arrived at 6:00 in the evening. Poor customer satisfaction, horrible communication and poor work ethics!
Stayed 1 night in Sep 2025

10/10 Excellent

José Luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

AIDE

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent places!!
Stayed 1 night in Aug 2025

10/10 Excellent

AQUILES

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Aug 2025