The hotel is well situated for visiting Whitby and Saltburn, pleasant bar and dining area. The food was excellent a d reasonable price as well. Well worth a visit and we shall certainly be calling again.
First time at Cross Keys; room was perfect. Food was lovely & staff so friendly. Manager Ben helped us book another stay & was really helpful. Outside the building very neat & quiet.
The Cross Keys was just what we needed when we were visiting relatives. Staff were very friendly, room and beds very comfortable and the breakfasts were excellent.
Very spacious room but unfortunately VERY small radiator to heat the room was not sufficient at all!
Very few plug sockets.
Room was in very poor condition, thread bare carpets and dirty walls, cracks in ceilings, taps didnât have covers on them!
There was enough teabags and coffee bags for 4cups but sugar and milk for just 1 cup! Very poor show and real minimum effort!
Shower was THE WORST I have experienced and I travel a lot. Itâs generous of me to say it was a dribble!
Difficult nights sleep because the hall lights were left on l night and there are big cracks around the door which lit up my room like a Christmas tree!
If youâre not putting basic things in the room nor keeping the room to a basic standard to save money then maybe save money with automatic lights?!
Loud banging doors all night and early morning as no soft closures on the doors.
Food was very basic so i personally thought was over priced and there was no choice for any healthy meal!
How this hotel has the rating it does which at the time of posting this was 9+ I am at a loss! I will say I really should have checked the reviews!
Definitely would not recommend and would not stay here again. I could have complained yes but now looking at the reviews I can see plenty of people have so theyâre aware of all the faults.
I will say a plus though, they have a decent hair dryerâŠ..
Warm friendly welcome and overall good service from the staff. However remember to bring some ear plugs as the hotel is situated on a main road.
The biggest let down is the shower lacks any decent water pressure. I have had better showers at campsites then at this hotel. Also, there was dirt falling from the ceiling in bathroom, which appeared to be coming from the fan, which shows how often they get cleaned / serviced.
Overall an average hotel which could do with some investment.