not enough information when I checked in after service hour, I had to call hotel's number on check in box,,,,it was bit scared(hotel was completely locked) however was able to pick up my room key .....
I didn't know I picked up 2 room keys....staff didn't explain clearly I only informed to pick up the key from box.....we used only 1 room(226) which it wasn't our original room....should use 126 which is a lot better conditioned. I thought extra key for amenity room access. Anyway overall I didn't have any issued with this hotel(they didn't charge me extra).... I wish Hotels.com could add more information about how to check in after check in hours. not only this hotel it may need for others too.
Also I want say thank you to Mr Andre(Check out staff at front desk) ...