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Hakone Kowakien TEN-YU

4.5 star property
VIP Access

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Photo gallery for Hakone Kowakien TEN-YU

Reception
Property preview
In-room safe, blackout curtains, cots/infant beds, free WiFi
Hot springs
In-room safe, blackout curtains, cots/infant beds, free WiFi

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Bar
  • 24/7 front desk
  • Housekeeping
  • Parking included

Explore the area

View in a map
1297 Ninotaira, Hakone, Kanagawa, 250-0407
  • Place, Hakone Kowakien Yunessun
    ‪2 min walk‬
  • Place, Okada Museum of Art
    ‪4 min walk‬
  • Place, Hakone Open Air Museum
    ‪15 min walk‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Superior Room with Open-air Onsen Bath(Breakfast plan)(Futons are provided from 3rd guests)

In-room safe, blackout curtains, cots/infant beds, free WiFi

Superior Room with Open-air Onsen Bath(Breakfast plan)(Futons are provided from 3rd guests)

9.6 out of 10
Exceptional
(59 reviews)
  • 35 sq m
  • Sleeps 4
  • 2 Large Single Beds

View all photos for Superior Room with Open-air Bath/Teppan Yaki Dinner at 5-6pm(Futons are provided from 3rd guests)

Superior Room with Open-air Bath/Teppan Yaki Dinner at 5-6pm(Futons are provided from 3rd guests) | In-room safe, blackout curtains, cots/infant beds, free WiFi

Superior Room with Open-air Bath/Teppan Yaki Dinner at 5-6pm(Futons are provided from 3rd guests)

9.4 out of 10
Exceptional
(12 reviews)
  • 35 sq m
  • Sleeps 4
  • 2 Large Single Beds

View all photos for Superior Room with Open-air Bath with Buffet Dinner at 5pm (Futons are provided from 3rd guests)

In-room safe, blackout curtains, cots/infant beds, free WiFi

Superior Room with Open-air Bath with Buffet Dinner at 5pm (Futons are provided from 3rd guests)

9.6 out of 10
Exceptional
(14 reviews)
  • 35 sq m
  • Sleeps 4
  • 2 Large Single Beds

View all photos for Superior Room with Open-air Bath with Buffet Dinner at 7:30pm (Futons are provided from 3rd guests)

In-room safe, blackout curtains, cots/infant beds, free WiFi

Superior Room with Open-air Bath with Buffet Dinner at 7:30pm (Futons are provided from 3rd guests)

9.8 out of 10
Exceptional
(20 reviews)
  • 35 sq m
  • Sleeps 4
  • 2 Large Single Beds

View all photos for Shabu-shabu with Crab&Beef Dinner at 7pm-8pm& Buffet Breakfast(Futons are provided from 3rd guests)

Shabu-shabu with Crab&Beef Dinner at 7pm-8pm& Buffet Breakfast(Futons are provided from 3rd guests) | In-room safe, blackout curtains, cots/infant beds, free WiFi

Shabu-shabu with Crab&Beef Dinner at 7pm-8pm& Buffet Breakfast(Futons are provided from 3rd guests)

8.4 out of 10
Very good
(5 reviews)
  • 35 sq m
  • Sleeps 4
  • 2 Large Single Beds

View all photos for Superior Room with Open-air Bath/Gorgeous Special Kaiseki Dinner "Yuzen" start at 5-6pm

In-room safe, blackout curtains, cots/infant beds, free WiFi

Superior Room with Open-air Bath/Gorgeous Special Kaiseki Dinner "Yuzen" start at 5-6pm

8.8 out of 10
Excellent
(5 reviews)
  • Sleeps 4
  • 2 Large Single Beds

View all photos for Superior Room with Open-air Bath/Gorgeous Special Kaiseki Dinner "Yuzen" start at 7:30-8pm

In-room safe, blackout curtains, cots/infant beds, free WiFi

Superior Room with Open-air Bath/Gorgeous Special Kaiseki Dinner "Yuzen" start at 7:30-8pm

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 4
  • 2 Large Single Beds

View all photos for Special Kaiseki Dinner "Yuzen" at Kihinkan, start at 5-6pm Superior Room (Open-air Bath),Non Smoking

In-room safe, blackout curtains, cots/infant beds, free WiFi

Special Kaiseki Dinner "Yuzen" at Kihinkan, start at 5-6pm Superior Room (Open-air Bath),Non Smoking

  • 35 sq m
  • Sleeps 4
  • 2 Large Single Beds

View all photos for Special Kaiseki Dinner "Yuzen"at Kihinkan,start at 7:30-8pm Superior Room(Open-air Bath),Non Smoking

In-room safe, blackout curtains, cots/infant beds, free WiFi

Special Kaiseki Dinner "Yuzen"at Kihinkan,start at 7:30-8pm Superior Room(Open-air Bath),Non Smoking

  • Sleeps 4
  • 2 Large Single Beds

View all photos for Geisha event on 26th of every month - Dinner at 17:00- Superior Room Japanese/Western Buffet dinner

In-room safe, blackout curtains, cots/infant beds, free WiFi

Geisha event on 26th of every month - Dinner at 17:00- Superior Room Japanese/Western Buffet dinner

  • 35 sq m
  • Sleeps 4
  • 2 Large Single Beds

View all photos for Geisha event on 26th of every month - Dinner at 20:00- Superior Room Japanese/Western Buffet dinner

In-room safe, blackout curtains, cots/infant beds, free WiFi

Geisha event on 26th of every month - Dinner at 20:00- Superior Room Japanese/Western Buffet dinner

  • Sleeps 4
  • 2 Large Single Beds

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About this property

Hakone Kowakien TEN-YU

Luxury ryokan with sauna and spa services
A restaurant, a bar/lounge and a sauna are available at this smoke-free ryokan. Free WiFi in public areas and free self parking are also provided. Other amenities include spa services, concierge services and a 24-hour front desk.
Hakone Kowakien TEN-YU offers 150 accommodations with Hot tubs and a safe. 50-inch LCD televisions come with digital channels.

Bathrooms include a separate bath and shower, spring water baths, slippers and bidets. This Hakone ryokan provides complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Recreational amenities at the ryokan include a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves by indulging in the on-site spa services. Services include facials and body treatments. A variety of treatment therapies are provided, including aromatherapy.

Public bath/onsen services include an indoor mineral hot spring (onsen) and a yukata (Japanese robe). These services feature separate men's and women's areas. The ryokan bathing area is open from 5:00 AM to midnight. There are 2 indoor hot springs and 2 outdoor hot springs open between 5:00 AM and midnight.

Hakone Kowakien TEN-YU's great location gets high marks from our customers. During your stay, you're just a quick walk from Hakone Kowakien Yunessun. Features include free WiFi in public areas and free self-parking, plus a restaurant.
  • Free WiFi
  • Free self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Amenities include free newspapers in reception, a gift shop and multilingual staff
  • On-site recreation includes hot springs and a sauna
  • Guests have great things to say about the breakfast and the clean guestrooms
  • Steps from Hakone Kowakien Yunessun and 3 minutes on foot from Okada Museum of Art
Hakone Kowakien TEN-YU offers its guests hot springs and a sauna. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Spa services, a terrace, and a vending machine are also featured at the luxury Hakone Kowakien TEN-YU. Free self parking is available.

This 4.5-star Hakone ryokan is smoke free.

Geihinkan(Steak) – This steakhouse only serves dinner.
Kihinkan(sobakaiseki) – Overlooking the garden, this fine-dining restaurant specialises in Japanese cuisine and only serves dinner. Reservations are required. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • A bar/lounge
  • A restaurant

Restaurants on site

  • Geihinkan(Steak)
  • Kihinkan(sobakaiseki)

Things to do

  • 2 indoor/outdoor hot springs
  • Sauna

Family friendly

  • Baby bath
  • Children's dinnerware
  • Children's games
  • Children's toys
  • Cot (surcharge)
  • High chair
  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Guidebooks
  • Luggage storage
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Turndown service

Outdoors

  • Garden
  • Terrace

Spa

  • 2 indoor hot springs
  • 2 indoor/outdoor hot springs
  • 2 outdoor hot springs
  • Aromatherapy
  • Facials
  • Hot springs open from 5:00 AM - midnight
  • Massage
  • Public bath open from 5:00 AM - midnight
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)
  • Separate men/women areas in public bath
  • Yukata (Japanese robes)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Lift
  • Sign language-capable staff
  • Wheelchair accessibility

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Cot (surcharge)

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Separate bathtub and shower
  • Slippers
  • Spring water bathtub
  • Towels provided

Entertainment

  • 50-inch LCD TV with digital channels

Food and drink

  • Free bottled water
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Heating (climate-controlled)
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 10:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Japanese futons are provided based on the number of adults in the reservation. Beds are not included in the room rate for children age 5 and younger.
Guests booked in Half Board rates must check-in by 4:30 PM to receive dinner.
Guests with dietary restrictions or food allergies should contact this property in advance.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are available for JPY 3300.0 per stay.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 12 years of age.

We've listed all charges provided to us by the property.

Half Board meals are not included in the room rate for children age 5 and younger. Additional fees of JPY 3000 per child ages 2-5, per day apply for kids meals. Guests may bring their own meals for children age 2 or younger.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Crib (infant bed) fee: JPY 3300.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve access to the public bath facility
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
Meals at this property for children ages 3-6 are served from a designated children’s menu. Surcharges may apply.

We should mention

  • Hot springs access available from 5:00 AM to midnight.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the ryokan before arrival using the contact information on the booking confirmation.
  • One child aged 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Guests with tattoos are not able to use the on-site public bathing facilities.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hakone Kowakien TEN-YU Inn
Kowakien TEN-YU Inn
Kowakien TEN-YU
Hakone Kowakien TEN YU
Hakone Kowakien TEN YU
Hakone Kowakien TEN-YU Ryokan
Hakone Kowakien TEN-YU Hakone
Hakone Kowakien TEN-YU Ryokan Hakone

Hakone Kowakien TEN-YU Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 1438 out of 1735 reviews
Rating 8 - Good. 195 out of 1735 reviews
Rating 6 - Okay. 57 out of 1735 reviews
Rating 4 - Poor. 21 out of 1735 reviews
Rating 2 - Terrible. 24 out of 1735 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Victoria

Stayed 1 night in Sep 2025

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Got a nice view of the mountains from my room. Buffet food was pretty good. All the public baths, including the ones at the neighbouring Mori no Yu, were very good! Would recommend coming if you want to enjoy onsen and disconnect from the busy city.
Stayed 2 nights in Sep 2025

10/10 Excellent

Emma

Stayed 2 nights in Sep 2025

10/10 Excellent

Cara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely wonderful stay. Beautiful location. Perfect spot to relax and unwind after a few days in Tokyo. Rooms were a wonderful size. Onsen was a wonderful experience. Staff were helpful and kind.
Stayed 2 nights in Sep 2025

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hakone TEN-YU is an excellent property for someone visiting Japan and wanting to be fully immersed into Japanese culture and tradition. I have been to Japan and Hakone many times and I find this hotel to be a great way to experience Japanese hospitality and to really experience the Onsen tradition of Japan. You will not find many Onsen like the 2 public Onsens at TEN-YU which alternate daily from Men to Women. Also, the buffet breakfast and dinners give you the feeling of traditional Japanese food with enough variety to satisfy an American palate. You must try some of the Japanese traditional food however, if you want to truly experience the Japanese culture. The rooms are clean and spacious and you can relax and wear your yukatas and slippers provided throughout the facility. There is also an attached onsen theme park called Yunessun which you can use for free and which may be great for kids and families who want to get a taste of the onsen experience (with bathing suits) but it is really best for its traditional fully naked onsen experience. Many rooms also have a private bathing tub on the balcony which can be used privately and can be filled with hot spring water as well for those who want a more private but less immersing onsen experience. Also, there is free ice cream from a vending machine in the lobby.
Stayed 2 nights in Sep 2025

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2025

10/10 Excellent

Alexandra

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a wonderful property! The rooms are beautiful and every detail throughout the property has been well thought out - iced tea in the lobby, ice cream, the buffet, friendly staff, the Onsens.
Stayed 2 nights in Sep 2025

10/10 Excellent

Allen

Stayed 2 nights in Aug 2025

10/10 Excellent

Rishab

Stayed 2 nights in Sep 2025

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2025

10/10 Excellent

Patryk

Stayed 2 nights in Aug 2025

10/10 Excellent

Merilyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Relaxing stay
Stayed 2 nights in Aug 2025

10/10 Excellent

Ellen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hidden gem in Kuwakein

Amazing place for the price ! Stellar buffet you have to add on, all worth for your money ! Outdoor onsen is beautiful ! I would stay here again!
Sushi
Stayed 1 night in Aug 2025

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful gardens and onsens. Reserve a room with a private Onsen soaking tub on your balcony, it’s wonderful. Staff were incredible. Room available for early check in at 1pm. VIP Expedia amenity was executive lounge invitation from 4-10pm with beverage bar, antipasto, snacks, desserts. Onsen floors alternate daily for men/women. Be sure to see both views which are beautiful! Great skin care products.
Stayed 1 night in Aug 2025

10/10 Excellent

Kai Chi Chris

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

maciej

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was amazing very pleasant experience
Stayed 2 nights in Aug 2025

10/10 Excellent

Alexia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just wow
Stayed 1 night in Aug 2025

10/10 Excellent

Chiachi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Zhengfan, Morganville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is so beautiful and well maintained. The service is great, and the food is just extraordinary. We also enjoyed the traditional Japanese hot spring bath very much. Very relaxing. We really hope we could stay longer.
Stayed 1 night in Aug 2025

10/10 Excellent

Olivia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely loved our stay!! The room was beautiful, the onsens are incredible, the buffet breakfast was delicious and the service was fantastic! We stayed 2 nights, which I highly recommend to experience the hotel and Hakone properly. The only thing we didn’t love was the Kaiseki dinner - the food quality didn’t seem to be quite up to standard compared to everything else we ate at the hotel and seafood was already on the table when we arrived (it was even sitting out already for the next seating in 2 hours), which was a little off putting.
Stayed 2 nights in Aug 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing, from the property to the room to the onsen. I was amazed at the quality of the food in the included buffet, outstanding.
Stayed 1 night in Aug 2025

10/10 Excellent

Carissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We thoroughly enjoyed our stay at this peaceful and relaxing retreat. The service from beginning to end was so helpful and spot on. We had the dinner and breakfast included and that too was lovely. Wish we could have stayed longer.
Stayed 1 night in Aug 2025

8/10 Good

Thao

Liked: Cleanliness, staff & service, property conditions & facilities
We had a good time at Hakone Kowakien TEN-YU. I wish I knew it before so I could book 2 nights stay instead of 1 night. The facility is nice, beautiful and staffs are friendly. I would love to stay again if I come back. I have recommended this hotel to friends and family. The only minus thing happened when I checked out that the hotel gave me a feeling like you checked out so we don’t care anymore, a very hint of it and
Stayed 1 night in Aug 2025