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Hakone Suisen

2.0 star property

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Lobby
Standard Triple Room, Non Smoking, Mountain View | Iron/ironing board, free WiFi, bed sheets
Deluxe Quadruple Room, Non Smoking, Mountain View | Iron/ironing board, free WiFi, bed sheets
Hot springs
Superior Quadruple Room, Non Smoking, Mountain View | Iron/ironing board, free WiFi, bed sheets

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Kitchen

Explore the area

View in a map
254 Ohiradai, Hakone, Kanagawa, 250-0405
  • Place, Fuji-Hakone-Izu National Park
    ‪1 min walk‬
  • Place, Hakone Hot Springs
    ‪8 min drive‬
  • Place, Hakone Kowakien Yunessun
    ‪13 min drive‬

Room options

View all photos for Single Room, 1 Single Bed, Non Smoking, Mountain View

Single Room, 1 Single Bed, Non Smoking, Mountain View | Iron/ironing board, free WiFi, bed sheets

Single Room, 1 Single Bed, Non Smoking, Mountain View

10.0 out of 10
Exceptional
(5 reviews)
  • Mountain view
  • 15 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Single Bed

View all photos for Standard Triple Room, Non Smoking, Mountain View

Standard Triple Room, Non Smoking, Mountain View | Iron/ironing board, free WiFi, bed sheets

Standard Triple Room, Non Smoking, Mountain View

10.0 out of 10
Exceptional
(6 reviews)
  • Mountain view
  • 25 sq m
  • 1 bedroom
  • Sleeps 3
  • 3 Single Futons

View all photos for Comfort Quadruple Room, Non Smoking, Mountain View

Comfort Quadruple Room, Non Smoking, Mountain View | Iron/ironing board, free WiFi, bed sheets

Comfort Quadruple Room, Non Smoking, Mountain View

10.0 out of 10
Exceptional
(4 reviews)
  • Mountain view
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 4 Single Futons

View all photos for Superior Quadruple Room, Non Smoking, Mountain View

Superior Quadruple Room, Non Smoking, Mountain View | Iron/ironing board, free WiFi, bed sheets

Superior Quadruple Room, Non Smoking, Mountain View

10.0 out of 10
Exceptional
(15 reviews)
  • Mountain view
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds and 2 Single Futons

View all photos for Deluxe Quadruple Room, Non Smoking, Mountain View

Deluxe Quadruple Room, Non Smoking, Mountain View | Iron/ironing board, free WiFi, bed sheets

Deluxe Quadruple Room, Non Smoking, Mountain View

9.0 out of 10
Wonderful
(2 reviews)
  • Mountain view
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 4 Single Futons

View all photos for Executive Triple Room, Non Smoking, Mountain View

Executive Triple Room, Non Smoking, Mountain View | Iron/ironing board, free WiFi, bed sheets

Executive Triple Room, Non Smoking, Mountain View

10.0 out of 10
Exceptional
(1 review)
  • Mountain view
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds and 1 Single Futon

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  • Parking included
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About this property

Hakone Suisen

A microwave in a common area, a fridge in a common area and free self-parking are available at this ryokan. WiFi in public areas is free. Other amenities include a vending machine. Housekeeping is available on request.
Hakone Suisen offers 15 accommodations with rice cookers and complimentary slippers. Full-sized fridge/freezers and microwaves are provided. Bathrooms include bidets, hairdryers, children's slippers and toothbrushes and toothpaste.

This Hakone ryokan provides complimentary wireless Internet access, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices). LCD televisions are featured in guestrooms. An iron/ironing board, change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Public bath/onsen services include an indoor mineral hot spring (onsen) and a yukata (Japanese robe). These services feature separate men's and women's areas. The ryokan bathing area is open from 3:00 PM to 11:00 PM. There are 2 hot springs open between 3:00 PM and 11:00 PM.
Our customers tell us that they can't get enough of the helpful staff at Hakone Suisen. During your stay, you'll be within walking distance of Hakone Hot Springs. Features include free WiFi in public areas and free self-parking, plus an indoor mineral hot spring (onsen).
  • Free Wi-Fi (speed: 250+ Mbps (good for 3–5 people or up to 10 devices))
  • Free self-parking
  • Amenities include a vending machine, a shared microwave and a shared fridge
  • On-site recreation includes hot springs
  • Just a 3-minute drive from Hakone Hot Springs and 14 minutes from Lake Ashi
Hakone Suisen offers its guests hot springs. WiFi is free in public spaces. Hakone Suisen also features a vending machine, a microwave in a common area, and a fridge in a common area. Free self parking is available.

Smoking is allowed in designated areas at this Hakone ryokan.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking within 300 metres
  • Free self parking on site
  • Limited on-site self parking

Things to do

  • 2 hot springs

Family friendly

  • Children's books
  • Children's dinnerware
  • In-room full-sized refrigerator/freezer
  • In-room microwave

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Shared microwave
  • Shared refrigerator
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping on request

Spa

  • 2 hot springs
  • Hot springs open from 3:00 PM - 11:00 PM
  • Hot springs water temperature - 41 ºC
  • Public bath open from 3:00 PM - 11:00 PM
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)
  • Separate men/women areas in public bath
  • Yukata (Japanese robes)

Accessibility

  • No lift

More

  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Children's slippers
  • Hair dryer
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 43-inch LCD TV

Food and drink

  • Cookware, dishware, and utensils
  • Full-sized refrigerator/freezer
  • Microwave
  • Rice cooker
  • Shared kitchen access

More

  • Air conditioning (climate-controlled)
  • Electrical adapters
  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Tatami (woven mat) flooring

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 9:30 PM

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open daily from 7:30 AM - 10:30 PM

Front desk staffed during limited hours

This property doesn't offer after-hours check-in

Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 12 years of age.

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve access to the public bath facility
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher
The front desk at this property is open daily from 7:30 AM - 10:30 PM.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.

We should mention

  • Hot springs access available from 3:00 PM to 11:00 PM.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities.

Hakone Suisen Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 143 out of 166 reviews
Rating 8 - Good. 18 out of 166 reviews
Rating 6 - Okay. 3 out of 166 reviews
Rating 4 - Poor. 1 out of 166 reviews
Rating 2 - Terrible. 1 out of 166 reviews

10/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

9.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Masha

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We absolutely loved our stay at Hakone Sui​sen. The location is fantastic — peaceful, beautiful, and perfectly placed for exploring Hakone. The atmosphere feels truly magical and relaxing from the moment you arrive. The staff were so welcoming and kind, which made the experience even more special. Our room was beautiful, comfortable, and very well kept. We felt completely at ease the entire time. This was one of the highlights of our trip and we would happily stay again. Highly recommend!
Stayed 2 nights in Feb 2026

10/10 Excellent

Jian Liang

Stayed 1 night in Jan 2026

10/10 Excellent

Pierre

Liked: Cleanliness, amenities, property conditions & facilities
The whole place was spotless, staff was more than great, but what stood out is their attention to details: the way they recognize you and bring you your shoes as soon as you enter the lobby, they give you a flashlight if you go out at night, they take time to explain things. It is the PERFECT place to stay for a night or two, in a quiet environment.
Stayed 2 nights in Jan 2026

10/10 Excellent

Kaitlin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved my stay here - quiet and serene with beautiful mountain views. The onsens were incredible and often empty because of how small the hotel is. Great service and facilities!
Stayed 2 nights in Dec 2025

10/10 Excellent

Catherine

Stayed 2 nights in Nov 2025

8/10 Good

Anthony, Mobile

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I absolutely love the hot springs and the how great the staff was. I will gladly come back again next.
Stayed 1 night in Nov 2025

10/10 Excellent

Karina

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Upon arrival, one staff member was not very welcoming. Since we arrived early, our intention was to leave our bags and explore the area, but he did not explain the no-shoes policy and came across as rude, which was a bit uncomfortable. That said, during check-in, the young lady who assisted us was extremely polite and took the time to clearly explain everything. Her professionalism made a great impression. Overall, the hotel is beautiful, and aside from the initial interaction, we had a pleasant experience.
Stayed 1 night in Nov 2025

10/10 Excellent

Alvin

Stayed 2 nights in Nov 2025

10/10 Excellent

Jonathan

Stayed 1 night in Oct 2025

10/10 Excellent

Shogo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really limited transportation. Heavy traffic on high season.
Stayed 2 nights in Nov 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
If you want something boutique and intimate away from the usual Hakone tourist crowds, this is the place! The staff was so nice and helpful. The room was clean and spacious with amazing views. While there was no shower in our room, we basically had the small onsen areas to ourselves (men & women separate but fully nude only) or only a few other people. It's peaceful and has a homey feel with unique decor touches that we loved. From the bookshelves and records in the chill lounge area to in-room tea set with tasty green tea, it's a perfect place if you don't want the usual "formal hotel" vibe.
Stayed 2 nights in Oct 2025

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities
The hotel was very clean and tidy, slippers were provided upon entry into lobby so no outside shoes throughout the hotel. The hotel staff were super friendly and helpful, providing all information about the amenities during check-in. They also provided a flashlight when I went out at night, which I thought was a very nice personal touch.
Stayed 2 nights in Oct 2025

10/10 Excellent

Bryce

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place to stay and relax.
Stayed 1 night in Oct 2025

10/10 Excellent

Eileen, Sun Valley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2025

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very kind and informative. At check in, they sat me down & explained everything about the hotel. My room had the most incredible view of Hakone. The hotel was very clean. The bath house was very nice. There was also a neat little lounge room with records and such as well as a foot bath on the first floor. I did not take advantage of these things during my stay but still very nice features! The free breakfast was decent, mostly bread items. I don’t really have any complaints.
Stayed 1 night in Oct 2025

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2025

10/10 Excellent

Rhiane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice accommodation, staff are really friendly and the town beautiful for a quiet getaway
Stayed 1 night in Apr 2025

10/10 Excellent

Dorothy

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was a very nice place to stay. It was very calm and clean and the stuff was very friendly. It was also very affordable for a beautiful room.
Stayed 1 night in Sep 2025

10/10 Excellent

Max

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ryokan was very unique for a first timer like me. Staff were very polite and helpful, and could speak good English which was a big help! Would definitely recommend to anyone staying in a Ryokan for the first time.
Stayed 2 nights in Sep 2025

10/10 Excellent

Lutz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent value for the price. Very friendly and helpful staff. Quiet, nice and cosy facilities. Enjoyed my stay very much.
Stayed 2 nights in Aug 2025

10/10 Excellent

Jacqueline

Travelled with family and small children
Liked: Amenities
Really nice hotel with friendly staff. Japanese style room with beautiful views of the mountains. Had 2 onsens and a foot bath, with lounge areas. Had breakfast and bought dinner nearby.
Stayed 1 night in Aug 2025

10/10 Excellent

Linda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you're looking to get away to quiet serenity then this is a lovely place. It is removed from easy access to activities in the area, other than the outdoor sculpture park, which is EXTREMELY worth a visit, but it was a beautiful location to spend a peaceful break in the midst of the big cities on our itinerary.
Stayed 1 night in Jul 2025

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at Hakone Suisen was wonderful. The hospitality and warmth of the staff made us feel genuinely cared for. They have a well-managed indoor and outdoor onsen. Their breakfast service is also lovely. At checkout, a kind staff member even drove our luggage to the train station, going above and beyond. We would love to return.
Stayed 2 nights in Jul 2025

10/10 Excellent

Alexis

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Relaxing and clean. Loved the traditional rooms and the onsen.
Stayed 2 nights in Jun 2025

10/10 Excellent

Peter

Stayed 1 night in Jun 2025