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Hotel Green Plaza Hakone

3.5 star property

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Photo gallery for Hotel Green Plaza Hakone

Front of property
Japanese Western Style Room with Mt. Fuji View Non Smoking | View from room
Property grounds
Outdoor wedding area
Hot springs

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Spa
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Housekeeping

Explore the area

View in a map
1244-2 Sengokuhara Hakone-machi, Ashigarashimo-gun, Hakone, Kanagawa-ken, 250-0631
  • Place, Sengokuhara Onsen
    ‪1 min walk‬
  • Place, Fuji-Hakone-Izu National Park
    ‪1 min walk‬
  • Place, Lake Ashi
    ‪5 min drive‬

Room options

View all photos for Japanese-Western Style Room, Non Smoking, 2 Single and 2 Futon

Japanese-Western Style Room, Non Smoking, 2 Single and 2 Futon | In-room safe, blackout curtains, free WiFi, bed sheets

Japanese-Western Style Room, Non Smoking, 2 Single and 2 Futon

9.0 out of 10
Wonderful
(4 reviews)
  • 29 sq m
  • Sleeps 4
  • 2 Single Beds and 2 Single Futons

View all photos for Japanese-Style Room with Futon, Non Smoking

Japanese-Style Room with Futon, Non Smoking | In-room safe, blackout curtains, free WiFi, bed sheets

Japanese-Style Room with Futon, Non Smoking

8.8 out of 10
Excellent
(13 reviews)
  • 36 sq m
  • Sleeps 4
  • 4 Single Futons

View all photos for Asian Twin Room with Open-air bath, Non Smoking, 36sqm

Asian Twin Room with Open-air bath, Non Smoking, 36sqm | In-room safe, blackout curtains, free WiFi, bed sheets

Asian Twin Room with Open-air bath, Non Smoking, 36sqm

10.0 out of 10
Exceptional
(1 review)
  • Mountain view
  • 36 sq m
  • Sleeps 2
  • 2 Double Beds

View all photos for Twin Room, Non Smoking ( 2 Person)

Twin Room, Non Smoking ( 2 Person) | In-room safe, blackout curtains, free WiFi, bed sheets

Twin Room, Non Smoking ( 2 Person)

8.0 out of 10
Very good
(3 reviews)
  • 30 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Japanese Western Style Room with Mt. Fuji View Non Smoking

Japanese Western Style Room with Mt. Fuji View Non Smoking | In-room safe, blackout curtains, free WiFi, bed sheets

Japanese Western Style Room with Mt. Fuji View Non Smoking

  • Mountain view
  • 36 sq m
  • Sleeps 4
  • 2 Single Beds and 2 Single Futons

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About this property

Hotel Green Plaza Hakone

Mountain hotel with spa services, near Ōwakudani
Along with a restaurant, this hotel has a coffee shop/cafe and spa services. Free WiFi in public areas, free self parking and free train station pick-up are also provided. Additionally, a 24-hour front desk, wedding services and a garden are on-site.
Hotel Green Plaza Hakone offers 123 air-conditioned accommodations with a safe and complimentary slippers. Guests can surf the web using complimentary wireless Internet access. Bathrooms include bidets, complimentary toiletries and hairdryers. Housekeeping is provided on a daily basis.
The recreational activities listed below are available either on-site or nearby; fees may apply.
Guests can pamper themselves by indulging in the on-site spa services. Services include facials. A variety of treatment therapies are provided, including reflexology.

Public bath/onsen services include an outdoor public bath, indoor mineral hot springs (Japanese-style onsen) and yukata (Japanese robe). These services feature separate men's and women's areas. There are indoor/outdoor hot springs open between 1:00 PM and midnight. The temperature in the hot springs is set to 106°F.

During your stay at Hotel Green Plaza Hakone, you're just a quick walk from Sengokuhara Onsen. Free WiFi in public areas, free self-parking and free train pick-up service are available.
  • Free WiFi
  • Free self-parking
  • Dining options include a coffee shop and a restaurant
  • Amenities include a front desk safe, a lift and a vending machine
  • On-site recreation includes hot springs
  • Just a 4-minute drive from Ōwakudani and a few minutes from Lake Ashi
  • Free train station pick-up and train station drop-off shuttle service
Along with a restaurant, there's a coffee shop/cafe on site. Public spaces have free WiFi. Hotel Green Plaza Hakone offers its guests hot springs. A train station pick-up shuttle and A train station drop-off shuttle are free. Spa services, a vending machine, and a garden are also featured at Hotel Green Plaza Hakone. Self parking is free.

Smoking is allowed in designated areas at this 3.5-star Hakone hotel.

Hananowa – This buffet restaurant serves breakfast and dinner. Reservations are required.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free train station pick-up shuttle from 9:00 AM to 9:00 PM
  • Train station shuttle on request
  • Free train station drop-off
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Hananowa

Things to do

  • Indoor/outdoor hot spring

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Wedding services

Outdoors

  • Garden
  • In a national park
  • In the mountains

Spa

  • Facials
  • Hot springs open from 1:00 PM - midnight
  • Hot springs water temperature - 41 ºC
  • Indoor/outdoor hot spring
  • Public indoor mineral hot springs (onsen)
  • Public outdoor bath (no minerals)
  • Public outdoor mineral hot springs (onsen)
  • Reflexology
  • Separate men/women areas in public bath
  • Yukata (Japanese robes)

Accessibility

  • Lift

More

  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • TV

Food and drink

  • Refrigerator

More

  • Air conditioning
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools
Guests traveling with a service animal must contact the property prior to arrival.
This property is unable to accommodate dietary restrictions. Guests with food allergies should contact this property in advance.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 12 years of age.

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
For the comfort of guests using the public swimming areas and other public facilities, this property does not permit guests with tattoos, including tattoo stickers, to use the facilities.

We should mention

  • Hot springs access available from 1:00 PM to midnight.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities.

Property is also known as

Green Plaza Hakone
Hotel Green Plaza
Hotel Green Plaza Hakone
Hotel Green Plaza Hakone Hotel
Hotel Green Plaza Hakone Hakone
Hotel Green Plaza Hakone Hotel Hakone

Hotel Green Plaza Hakone Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 227 out of 443 reviews
Rating 8 - Good. 151 out of 443 reviews
Rating 6 - Okay. 48 out of 443 reviews
Rating 4 - Poor. 13 out of 443 reviews
Rating 2 - Terrible. 4 out of 443 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Yolanda, Dorset

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was excelleny. Good service, polite staff, clean, had the privilege to use the onsen for a slightly extra charge..
Stayed 2 nights in Oct 2025

10/10 Excellent

Emil

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, for Mountain viewing, the ropeway and the boat trip!!!
Stayed 1 night in Oct 2025

6/10 Okay

Desmond, Vancouver

Travelled with family
Liked: Staff & service, amenities
A bit dated hotel. The location and onsen is good but the room would benefit from some upgrade.
Stayed 1 night in Oct 2025

10/10 Excellent

Alesia

Liked: Cleanliness, property conditions & facilities, room comfort
We had a Japanese style room with a speechless mountain Fuji view,we were lucky to see it clearly both days of our stay. The onsen is well organised,clean,they provide all the amenities. Both breakfast and dinner is buffet with a big variety of Japanese and western dishes,everything is very fresh and good quality. There is a bus from Odakawa station that leaves you 5 min from the hotel.
Stayed 1 night in Oct 2025

10/10 Excellent

mathieu

Travelled with family
Liked: Amenities
Excellent retreat. Very peaceful and the buffet was great.
Stayed 1 night in Aug 2025

6/10 Okay

Mariko

Travelled with family
Liked: Staff & service, property conditions & facilities
It was wonderful mostly. There were a lot of visitors who did not understand nor follow the specific etiquettes in enjoying hot springs. The hotel should do a bit more to enforce the rules. Sometimes it was very unpleasant with these visitors.
Stayed 2 nights in Jul 2025

10/10 Excellent

Elana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

10/10 Excellent

JEFF

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The choice of food at breakfast and dinner were terrific. In addition, there was easy access to nature trails and a Hakone Ropeway station. My only suggestion for the hotel is to provide a map or information about the trails. I only found them by walking around.
Stayed 3 nights in Jun 2025

4/10 Poor

Michelle

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
There were some positives to our stay including the view of Mt Fugi and access to ropeway. The hotel lobby and dining area were clean. The hotel room was old, worn and dated. Not what was shown in online images. The onsen had amazing view but the facilities were old and worn. The gardens were overgrown and unkept. There were limited options for basics such as water since there were limited hours for gift shop and lounge. There was a discrepancy between what was advertised and what we experienced.
Stayed 1 night in Jun 2025

4/10 Poor

kyunghee, los angeles

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Staff extremely cordial and accommodating! We wish the room is air conditioned during our stay.
Stayed 1 night in May 2025

10/10 Excellent

Maricris

Stayed 1 night in Apr 2025

10/10 Excellent

Victoria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was looking for a Ryokan with breakfast and dinner (half board( included) that has the Japanese spa in the hotel. Although this didn’t have the set dinner I was looking for, the buffet style dinner to me is equally as good with decent selection. We (fam of 4 with 2 teenage kids) stayed in Kai’s ese style room and we were impressed by the size of the room as well as the direct view of Fuji mountain (when it decides to appear). Hotel is 5 min walk to the cable car station and 1 stop from the black eggs. It has shuttle to 2 bus stops too that is convenient. 1 of the bus stop is a 5 min walk too. Overall I loved it. Would recommend.
Stayed 2 nights in Apr 2025

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Onsen hotel with a view

Stayed for one night with family. Great views of mt Fuji from hotel and onsen. Food at dinner and breakfast very good in quality and range. Windy during stay so no ropeway making access by public transport indirect although not an issue as travelled relatively lightly.
Stayed 1 night in Apr 2025

10/10 Excellent

andrea, Batavia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It is a beautiful hotel. The view of Mt Fuji from the outdoor onset was breathtaking. The buffet was delicious.
Stayed 1 night in Apr 2025

10/10 Excellent

Keanna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to the Ubako ropeway and bus stop. Appreciated the dinner and breakfast buffets - the food was delicious! Rooms were cozy and comfortable. Onsen was nice as well.
Stayed 2 nights in Apr 2025

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property up in the mountains. Just a short walk from the ropeway station. Beautiful on site onsen. Our room had Mount Fuji view. The breakfast and dinner buffet is outdtanding! Large selection.
Stayed 2 nights in Mar 2025

10/10 Excellent

Daliwala

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful weather and environment.
Stayed 1 night in Jan 2025

4/10 Poor

SHUK KI

Travelled with family
Disliked: Staff & service
Stayed 1 night in Jan 2025

10/10 Excellent

Minako

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2024

8/10 Good

Wendy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Still the only hakone osen can see mt fuji!
Stayed 1 night in Dec 2024

6/10 Okay

Wenchyi

Stayed 2 nights in Nov 2024

10/10 Excellent

Adrian

Stayed 1 night in Oct 2024

10/10 Excellent

Angel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful remote hotel

Best buffet. We ate til our hearts content. The bathroom is very outdated and small so our family used the onsen daily, it had a wonderful view anyways. The hotel is Very remote and difficult to get to, but well worth it.
Stayed 1 night in Sep 2024

10/10 Excellent

Mauricio

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

First time in Hakone

My friends and I visited Hakone for the first time and stayed here for a night. We were very happy at the end of the stay. We weren't expecting the buffet dinner and breakfast to be included. The onsen was great, couldn't see Mount Fuji from it but got a good view from our room. Overall a pleasant stay
Stayed 1 night in Sep 2024