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Hotel Okada

4.0 star property

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Photo gallery for Hotel Okada

Hot springs
Mountain view
Balcony view
TOP Floor Japanese Western Style Room with Open Air Bath -MIYABI-, Non-Smoking, 64sqm | Down duvets, in-room safe, free WiFi, bed sheets
Public bath

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Business services

Explore the area

View in a map
191 Yumoto Chaya, Hakone Machi, Ashigara Shimogun, Hakone, Kanagawa-ken, 250-0312
  • Place, Fuji-Hakone-Izu National Park
    ‪1 min walk‬
  • Place, Tamadare Falls
    ‪7 min walk‬
  • Place, Gyokuren Shrine
    ‪9 min walk‬

Room options

View all photos for Upper Floor Japanese Western Style Room, Non Smoking

Down duvets, in-room safe, free WiFi, bed sheets

Upper Floor Japanese Western Style Room, Non Smoking

9.2 out of 10
Wonderful
(14 reviews)
  • 43 sq m
  • Mountain view
  • Sleeps 5
  • 2 Single Beds and 3 Single Futons

View all photos for Deluxe Japanese Western Style Room with Open-Air Bath - YUAN - , Non Smoking, 51sqm

Down duvets, in-room safe, free WiFi, bed sheets

Deluxe Japanese Western Style Room with Open-Air Bath - YUAN - , Non Smoking, 51sqm

  • 51 sq m
  • Sleeps 5
  • 2 Single Beds and 3 Single Futons

View all photos for Japanese Western Style Room with Open-Air Bath - SUISAI -, Non Smoking, 33sqm

Down duvets, in-room safe, free WiFi, bed sheets

Japanese Western Style Room with Open-Air Bath - SUISAI -, Non Smoking, 33sqm

  • 33 sq m
  • Mountain view
  • Sleeps 4
  • 2 Single Beds and 2 Single Futons

View all photos for Japanese Style Room with In room Bath- SENYU - , Non Smoking, 36sqm

Japanese Style Room with In room Bath- SENYU - , Non Smoking, 36sqm | Down duvets, in-room safe, free WiFi, bed sheets

Japanese Style Room with In room Bath- SENYU - , Non Smoking, 36sqm

  • 36 sq m
  • Mountain view
  • Sleeps 5
  • 5 Single Futons

View all photos for Western Style Twin Room with In room Bath - SENYU - , Non Smoking, 35sqm

Western Style Twin Room with In room Bath - SENYU - , Non Smoking, 35sqm | Down duvets, in-room safe, free WiFi, bed sheets

Western Style Twin Room with In room Bath - SENYU - , Non Smoking, 35sqm

9.4 out of 10
Exceptional
(3 reviews)
  • 35 sq m
  • Mountain view
  • Sleeps 2
  • 2 Single Beds

View all photos for Japanese Western Style Room with Open-Air Bath - SUISAI - , Non Smoking, 42sqm

Down duvets, in-room safe, free WiFi, bed sheets

Japanese Western Style Room with Open-Air Bath - SUISAI - , Non Smoking, 42sqm

8.8 out of 10
Excellent
(3 reviews)
  • 42 sq m
  • Mountain view
  • Sleeps 5
  • 2 Single Beds and 3 Single Futons

View all photos for Deluxe Japanese Style Room with Open-Air Bath - YUAN - , Non Smoking 51 sqm

Down duvets, in-room safe, free WiFi, bed sheets

Deluxe Japanese Style Room with Open-Air Bath - YUAN - , Non Smoking 51 sqm

  • 51 sq m
  • Mountain view
  • Sleeps 5
  • 5 Single Futons

View all photos for Upper Floor Japanese Western Style Room - Non-Smoking

Down duvets, in-room safe, free WiFi, bed sheets

Upper Floor Japanese Western Style Room - Non-Smoking

  • Sleeps 5

View all photos for Standard Japanese Style Room, Non Smoking

Standard Japanese Style Room, Non Smoking | Down duvets, in-room safe, free WiFi, bed sheets

Standard Japanese Style Room, Non Smoking

9.0 out of 10
Wonderful
(4 reviews)
  • Sleeps 5
  • 5 Single Futons

View all photos for TOP Floor Japanese Western Style Room with Open Air Bath -MIYABI-, Non-Smoking, 64sqm

TOP Floor Japanese Western Style Room with Open Air Bath -MIYABI-, Non-Smoking, 64sqm | Down duvets, in-room safe, free WiFi, bed sheets

TOP Floor Japanese Western Style Room with Open Air Bath -MIYABI-, Non-Smoking, 64sqm

  • 64 sq m
  • Mountain view
  • Sleeps 4
  • 2 Double Beds and 2 Single Futons

View all photos for Japanese Western Style Room With Open-Air Bath - SUISAI - Non-Smoking 42㎡

Down duvets, in-room safe, free WiFi, bed sheets

Japanese Western Style Room With Open-Air Bath - SUISAI - Non-Smoking 42㎡

  • Sleeps 5

View all photos for Japanese Western Style Room With Open-Air Bath - SUISAI - Non-Smoking 33㎡

Down duvets, in-room safe, free WiFi, bed sheets

Japanese Western Style Room With Open-Air Bath - SUISAI - Non-Smoking 33㎡

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4

View all photos for Deluxe Japanese Western Style Room With Open-Air Bath - YUAN - Non-Smoking

Down duvets, in-room safe, free WiFi, bed sheets

Deluxe Japanese Western Style Room With Open-Air Bath - YUAN - Non-Smoking

  • Sleeps 5

View all photos for Top Floor Hot Spring Open-air Bath MIYABI] Japanese-Western Room

Down duvets, in-room safe, free WiFi, bed sheets

Top Floor Hot Spring Open-air Bath MIYABI] Japanese-Western Room

  • Sleeps 5

View all photos for Western-style Twin Room SENYU With Hot Spring Bath

Down duvets, in-room safe, free WiFi, bed sheets

Western-style Twin Room SENYU With Hot Spring Bath

  • Sleeps 2

View all photos for Standard Japanese-Style Room - Non-Smoking

Bathroom | Combined shower/bathtub, free toiletries, hair dryer, slippers

Standard Japanese-Style Room - Non-Smoking

  • Sleeps 5

View all photos for Japanese Style Room With In Room Bath- SENYU - , Non Smoking, 36

Dining | Breakfast and dinner served

Japanese Style Room With In Room Bath- SENYU - , Non Smoking, 36

  • Sleeps 5

[Upper Floor Guest Room] Japanese-style Room [Japanese Room] [Non-smoking]

  • Sleeps 5

View all photos for Deluxe Japanese Style Room With Open-Air Bath - YUAN - Non-Smoking

Down duvets, in-room safe, free WiFi, bed sheets

Deluxe Japanese Style Room With Open-Air Bath - YUAN - Non-Smoking

  • Sleeps 5

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About this property

Hotel Okada

Boardwalk/promenade ryokan with spa services and 24-hour front desk
A restaurant, a snack bar/deli and a coffee shop/cafe are available at this ryokan. Free WiFi in public areas and free self parking are also provided. Additionally, massage/treatment rooms, conference space and a 24-hour front desk are on-site.
Hotel Okada offers 103 accommodations with a safe and complimentary bottles of water. Beds feature down duvets. 32-inch flat-screen televisions come with digital channels.

Bathrooms include a combined bath/shower unit, slippers, bidets and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Housekeeping is provided on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Guests can pamper themselves by indulging in the on-site spa services. There are 2 treatment rooms. Services include deep-tissue massages, facials and body treatments. A variety of treatment therapies are provided, including aromatherapy.

Public bath/onsen services include an indoor mineral hot spring (onsen) and a yukata (Japanese robe). These services feature separate men's and women's areas. The ryokan bathing area is open from 3:00 PM to midnight. There are 2 indoor hot springs and 2 outdoor hot springs open between 5:30 AM and 12:30 AM. The temperature in the hot springs is set to 131°F.

Our customers tell us that they can't get enough of the helpful staff at Hotel Okada. During your stay, you're just a quick walk from Tamadare Falls. Enjoy features like free WiFi in public areas and free self-parking, plus a restaurant.
  • Free WiFi
  • Free self-parking
  • Dining options include a coffee shop and a restaurant
  • Amenities include free newspapers in reception, a front desk safe and 4 meeting rooms
  • On-site recreation includes hot springs
  • 12 minutes by car from Odawara Castle and 13 minutes from Hakone Open Air Museum
There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. Public spaces have free WiFi. Hotel Okada offers its guests hot springs. Event space at this ryokan measures 5199 square feet (483 square metres) and includes conference space. Spa services, a terrace, and a vending machine are also featured at Hotel Okada. Self parking is free.

Smoking is allowed in designated areas at this 4-star Hakone ryokan.

Sky Lounge – This buffet restaurant serves breakfast and dinner. Reservations are required.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Onsite parking available only on request
  • Free uncovered self parking on site
  • Limited on-site self parking

Food and drink

  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Sky Lounge

Things to do

  • 2 indoor hot springs
  • Arcade/game room
  • Pool
  • TV in common areas

Family friendly

  • Arcade/game room
  • Children's dinnerware
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 4 meeting rooms
  • 5,199 square feet of conference space

Outdoors

  • Garden
  • In a national park
  • In the mountains
  • On a river
  • On the boardwalk/promenade
  • Terrace

Spa

  • 2 indoor hot springs
  • 2 outdoor hot springs
  • 2 treatment rooms
  • Aromatherapy
  • Deep-tissue massages
  • Facials
  • Hot springs open from 5:30 AM - 12:30 AM
  • Hot springs water temperature - 55 ºC
  • Public bath open from 3:00 PM - midnight
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)
  • Separate men/women areas in public bath
  • Yukata (Japanese robes)

Accessibility

  • Lift

More

  • 12 floors
  • Ballroom
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter

Bathroom

  • Bidet
  • Children's slippers
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with digital channels

Food and drink

  • Free bottled water
  • Limited room service

More

  • Geta (wooden sandals)
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 6:00 PM
Minimum check-in age - 20

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are available for JPY 1100.0 per day.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 12 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: JPY 1100.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
Guests must contact this property in advance to reserve on-site parking and access to the public bath facility
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property doesn't offer after-hours check-in. To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • Hot springs access available from 5:30 AM to 12:30 AM.
  • Reservations are needed for private bath/onsen. For reservations, contact the ryokan before arrival using the contact information on the booking confirmation.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Alcohol isn't allowed at Hotel Okada.
  • Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities.

Property is also known as

Hotel Okada
Hotel Okada Hakone
Okada Hakone
Okada Hotel
Okada Hotel Hakone Machi
Onsen Hotel Okada
Onsen Hotel Okada
Hotel Okada Ryokan
Hotel Okada Hakone
Hotel Okada Ryokan Hakone

Hotel Okada Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 444 out of 875 reviews
Rating 8 - Good. 290 out of 875 reviews
Rating 6 - Okay. 96 out of 875 reviews
Rating 4 - Poor. 35 out of 875 reviews
Rating 2 - Terrible. 10 out of 875 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.2/10

Property conditions & facilities

Reviews

10/10 Excellent

hyunok

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

10/10 Excellent

Laurie

Stayed 1 night in Oct 2025

4/10 Poor

Kristofer

Travelled with family and small children
Liked: Cleanliness
We were really disappointed with our stay. Since there aren’t many dining options nearby, we ended up eating at the hotel buffet — which cost about $40 per person. Unfortunately, the food quality was poor. I’m not exaggerating when I say that half of it was cold — cold soup, cold pancakes, even the hot dishes weren’t warm. Definitely not worth the price, and it feels like they take advantage of the lack of nearby options. Our room also had a strong, unpleasant odor that didn’t go away during our stay. On top of that, the process for booking a private onsen was frustrating. We were told the only available slot was at 10 p.m., which doesn’t work for a family with a baby. Our 10-month-old wasn’t allowed to join my wife, so we couldn’t enjoy it together as a family. None of this was clearly explained before booking, and it made the experience far less relaxing or enjoyable than we expected. Overall, poor communication and value for the price. Wouldn’t recommend for families or anyone expecting a traditional, comfortable ryokan experience.
Stayed 1 night in Oct 2025

4/10 Poor

Patil

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The property had a bad odor, it was old, and outdated. The carpet needs to be changed. The room had a bad smell even when we tried opening the window to air it out. The staff and customer service is great but unfortunately I would not recommend.
Stayed 1 night in Oct 2025

10/10 Excellent

dr.guha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and kind staffing
Stayed 2 nights in Oct 2025

8/10 Good

ZI XIN

Travelled with partner, Travelled with group
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
We booked the room with in room hot spring. When we walked in the bathroom, the hot spring tub and the wooden flooring was all black. Looks very unappealing and feels dirty and it has a wet wood smell to the entire room. We immediately went to the front desk and paid extra to switched to another room with no hot spring tub. Not worth it to book a room with the hot spring when you can’t even enjoy because of the unkept condition. Better off booking a western style no hot spring room and enjoy the public onsen. Hotel is very dated and we saw cockroaches crawling in the hallways. Staffs are very friendly and helpful!
Stayed 3 nights in Sep 2025

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a relaxing experience. Highly recommended!!!
Stayed 1 night in Sep 2025

8/10 Good

Aidan

Liked: Cleanliness, staff & service, property conditions & facilities
Onsens were very nice at hotel. Didn’t feel the need to visit private onsens. Food options at hotel are extremely overpriced. Game room was very disappointing. You need to pay to reserves a ping pong table….. Room was very nice and private onsen was decent. Location is decent. Shuttle bus to train station is not available later at night and requires money. Onsens do a lot of heavy lifting for this rating. Besides the room + onsen not anything re-deeming about hotel.
Stayed 2 nights in Sep 2025

10/10 Excellent

Kylie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The balcony onsen was perfect and worth paying the extra money for.
Stayed 1 night in Sep 2025

10/10 Excellent

Veron

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place to stay. A few places nearby to explore alongside other onsen hotels. The hotel was beautiful, and the staff were very kind. We booked a top floor western room and it was lovely. The private onsen in our room was amazing - it was spacious and everything was perfect. The room was so clean and neat. Though we wish there was more to do in the hotel. Also, if there were more shuttles running from the station- that would be great. Overall, we loved our stay.
Stayed 1 night in Sep 2025

10/10 Excellent

Jessica

Stayed 3 nights in Sep 2025

10/10 Excellent

Na'Quan

Stayed 2 nights in Sep 2025

10/10 Excellent

Jeannie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hot springs were wonderful. There is a hotel around the corner that Okada shares use of the rooftop hot springs, and that is absolutely worth a visit. It was beautiful up there, albeit a little hard to find off the 8th floor side entrance and you walk up a hill to the other building. If you can spring for the room with the hot spring tub in it, def do that. We did this for our 2nd night there, and it was a big bonus to the experience. The rooms are great and the quintessential Japanese experience (at least it seemed so to us). The buffet food was great, but the price is very high per person. That was our most expensive meal of the entire 10-day trip. If we were to do it again, we’d have done the buffet once for convenience, but gone to a local restaurant instead for the 2nd night. Heads-up - even if you buy a beer from the vending machine in the hallway outside the buffet…you can’t drink it inside. We bought one from the machine and tried to drink it but got scolded like criminals even though we bought in the hallway. Maybe the restaurant is separately run, but just a heads-up. Don’t make the same mistake. They have a convenient shuttle bus that goes straight to the train station/center of town where you can get the Romance Car back to Shinjuku or a trains onto the Hakone Cable Car / Ropeway. We’d stay here again for sure.
Stayed 1 night in Aug 2025

8/10 Good

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service and good hot spring
Stayed 1 night in Aug 2025

8/10 Good

Donna

Stayed 1 night in Aug 2025

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel although a bit older building. Staff was very helpful and spoke english well so no issues on communication. Baths do not allow tattoos though.
Stayed 1 night in Jul 2025

10/10 Excellent

Robert

Stayed 1 night in Aug 2025

10/10 Excellent

sukanya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 3 nights in Jul 2025

2/10 Terrible

Sonya

Stayed 1 night in Jul 2025

10/10 Excellent

Andrea

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful rooms with private Onsen

We just loved this last peaceful stay in Hakone.
Stayed 2 nights in Jun 2025

8/10 Good

Yiting

Travelled with family
Liked: Cleanliness, staff & service, amenities
Rooms are pretty old but overall comfortable
Stayed 1 night in Jul 2025

10/10 Excellent

Adella

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The hotel staff is amazing and the amenities are nice for what we are paying. It’s very family friendly - in the buffet restaurant they have cute dinnerware sets and bibs for kids and actual high chairs (the ones people use at home) and baby wipes warmed in small buckets of warm water. Love the option of private bath (additional 1500¥) and free massage chair use.
Stayed 2 nights in Jun 2025

10/10 Excellent

Gabriel

Stayed 1 night in Jun 2025

10/10 Excellent

Helen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hot springs were amazing. Staff were so friendly, professional and very helpful.
Stayed 1 night in Jun 2025