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The Prince Hakone Lake Ashinoko

4.0 star property
VIP Access

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Photo gallery for The Prince Hakone Lake Ashinoko

Exterior
Exterior
Lake view
Hot springs
Public bath

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View in a map
144 Moto-hakone, Hakone, Kanagawa-ken, 250-0592
  • Place, Fuji-Hakone-Izu National Park
    ‪1 min walk‬
  • Place, Hakone Komagatake Ropeway
    ‪3 min walk‬
  • Place, Hakone-en Aquarium
    ‪5 min walk‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Standard Twin Room, Non Smoking, Garden View

In-room safe, desk, laptop workspace, blackout curtains

Standard Twin Room, Non Smoking, Garden View

8.6 out of 10
Excellent
(8 reviews)
  • Garden view
  • 38 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Double Room, Non Smoking

In-room safe, desk, laptop workspace, blackout curtains

Double Room, Non Smoking

8.6 out of 10
Excellent
(10 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Twin Room, Non Smoking, Lake View

Twin Room, Non Smoking, Lake View | In-room safe, desk, laptop workspace, blackout curtains

Twin Room, Non Smoking, Lake View

10.0 out of 10
Exceptional
(24 reviews)
  • Lake view
  • 38 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Superior Quadruple Room, 2 Double Beds, Non Smoking

In-room safe, desk, laptop workspace, blackout curtains

Superior Quadruple Room, 2 Double Beds, Non Smoking

9.0 out of 10
Wonderful
(13 reviews)
  • Partial lake view
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

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About this property

The Prince Hakone Lake Ashinoko

3 restaurants, a full-service spa and a sauna are available at this smoke-free hotel. Free WiFi in public areas, free self parking and free train station pick-up are also provided. Other amenities include a coffee shop/cafe, massage/treatment rooms and concierge services.
The Prince Hakone Lake Ashinoko offers 134 accommodations with a safe and complimentary bottles of water. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include slippers, bidets, complimentary toiletries and hairdryers.

This Hakone hotel provides complimentary wired and wireless Internet access. LCD televisions come with digital channels and pay-per-view films. In-room massages and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

SPA LA PAIX（スパ・ラ ペ） has 1 treatment room. Services include massages. The spa is open selected days.

Public bath/onsen services include an indoor mineral hot spring (onsen). This service features separate men's and women's areas. There are hot springs on site.

Our customers tell us that they can't get enough of the helpful staff at The Prince Hakone Lake Ashinoko. During your stay, you're just a quick walk from Hakone Komagatake Ropeway. Features include free WiFi in public areas, free self-parking and free train pick-up service.
  • Free WiFi and wired Internet
  • Free self-parking
  • Options for a bite to eat include 3 restaurants and a coffee shop
  • Buffet breakfast served daily for a fee
  • Treat yourself to massages at SPA LA PAIX（スパ・ラ ペ）
  • Services include dry cleaning/laundry, a concierge and a porter
  • On-site recreation includes hot springs, a steam room and a sauna
  • Just a 3-minute walk from Hakone Komagatake Ropeway and 5 minutes on foot from Hakone-en Aquarium
  • Free train station pick-up shuttle service
There are 3 restaurants on site, as well as a coffee shop/cafΘ and a nearby corner/local shop. Public spaces have free WiFi and wired Internet. The Prince Hakone Lake Ashinoko offers its guests a full-service spa, hot springs, and a sauna. Spa services, a terrace, and a vending machine are also featured at The Prince Hakone Lake Ashinoko. The hotel can provide concierge services and wedding services. Self parking is free.

This 4-star Hakone hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 9:30 AM.
The Prince Hakone Lake Ashinoko has 3 restaurants serving breakfast, lunch and dinner.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free train station pick-up shuttle from 11:30 AM to 4:00 PM
  • Train station shuttle at scheduled times
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 9:30 AM for a fee: JPY 4,600 to 5,750 for adults and JPY 1,380 to 2,760 for children
  • 3 restaurants
  • A coffee shop/cafe

Things to do

  • Full-service spa
  • Hot springs
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • Children's dinnerware
  • Grocery/convenience store
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Outdoors

  • Garden
  • On a lake
  • Terrace

Full-service spa

  • Hot springs
  • In-room massages
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)
  • Separate men/women areas in public bath
  • Spa open select days
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Front entrance ramp
  • Handrails in stairways (83 centimetre high)
  • Lift (89 centimetre wide door)
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchairs on site

More

  • 4 floors
  • Banquet hall
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • LCD TV with digital channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board on request
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 7:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the train station; to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Return train station shuttle service departs from Odawara station to the property at 11:45 AM, 2 PM, and 4:15 PM. Return departures to Odawara station are 10:30 AM, 1 PM, and 3:15 PM.
Additional fees apply to children 0-5 years old for breakfast and dinner.
Guests booked in Half Board rates must check-in by 6:30 PM to receive dinner.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 12 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately JPY 4600 to 5750 for adults and JPY 1380 to 2760 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The Prince Hakone Lake Ashinoko offers transfers from the train station. Please contact the property on the number on the booking confirmation 48 hours prior to arrival with your arrival details. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Guests with tattoos are not able to use the on-site public bathing facilities.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hakone Prince
Prince Aparthotel Hakone
Prince Hakone
Prince Hotel Hakone Machi
The Prince Hakone Hotel Hakone-Machi
Prince Hakone Lake Ashinoko Aparthotel
Prince Ashinoko Aparthotel
Prince Hakone Lake Ashinoko
Prince Ashinoko
The Prince Hakone
The Prince Hakone Ashinoko
The Prince Hakone Lake Ashinoko Hotel
The Prince Hakone Lake Ashinoko Hakone
The Prince Hakone Lake Ashinoko Hotel Hakone

The Prince Hakone Lake Ashinoko Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 451 out of 840 reviews
Rating 8 - Good. 271 out of 840 reviews
Rating 6 - Okay. 66 out of 840 reviews
Rating 4 - Poor. 30 out of 840 reviews
Rating 2 - Terrible. 22 out of 840 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Mary Ann, Pasadena

Stayed 1 night in Nov 2025

10/10 Excellent

Apoorva

Stayed 1 night in Nov 2025

10/10 Excellent

Ovidio

Travelled with group
Liked: Cleanliness, staff & service, amenities
Everything was excellent
Stayed 1 night in Nov 2025

10/10 Excellent

Maria

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff was extremely friendly and helpful. The meals were very good and the location was superb. We enjoyed being able to walk by the water and also enjoyed spectacular views of Mt Fuji during our stay. Would definitely recommend this hotel.
Stayed 2 nights in Nov 2025

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities
The staff were lovely and the setting is so peaceful. Book a lake view room. We did and it was so worth it as we could see Mt. Fuji from our room.
Stayed 1 night in Nov 2025

8/10 Good

Hirokazu

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful building and view of lake and Mt. Fuji. Onsen bath and dining rooms are too far from guest room and hard for senior.
Stayed 2 nights in Oct 2025

10/10 Excellent

Javier

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We enjoyed our stay at this hotel. The staff was friendly and accommodating, and our room was spacious, clean, and comfortable with a beautiful view of Lake Ashi. The location is lovely albeit a bit more secluded/farther away, right by the lake, with Mount Fuji visible on clear days. The hotel feels a bit dated (think 70s charm) but is well maintained and slightly upscale. There’s a free shuttle to Odawara Station, but taxis must be booked in advance through the hotel. The dinner buffet was solid—good variety and tasty food. Nearby attractions include Hakone’s small aquarium and zoo (about 5 minutes away), and the famous floating torii gate and shrine, which is around a 20-minute walk through the woods. Go early—the lines get long!
Stayed 3 nights in Oct 2025

10/10 Excellent

Shirene

Liked: Cleanliness, amenities, property conditions & facilities
The rooms were clean. Staff was available when needed. Love being so close to the lake.
Stayed 2 nights in Oct 2025

8/10 Good

Nemat

Stayed 3 nights in Oct 2025

8/10 Good

Deborah

Liked: Cleanliness, staff & service, amenities
good view of mount fuji. Great honsen. Must take their shuttle to town activities (11-7:30 only). Restaurant is highly expensive. Room was great!
Stayed 2 nights in Oct 2025

10/10 Excellent

Kay

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was wonderful. The staff were helpful and efficient, the room was amazing the view was spectacular, the breakfast was great, the onsen was wonderful. I hope maybe some day I can come back ❤️
Stayed 3 nights in Oct 2025

10/10 Excellent

Alexander

Stayed 2 nights in Oct 2025

10/10 Excellent

Melanie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wish we had arrived earlier in the day to explore around the lake.
Stayed 1 night in Oct 2025

8/10 Good

Khalil

Stayed 1 night in Oct 2025

10/10 Excellent

mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a great resort hotel. We enjoyed golf one day, loved the onset 3 days(!) and the food, both the Japanese restaurant and morning buffets, were great. A wave goodbye to our departing bus from your hotel staff was a great touch. Thank you for a great stay.
Stayed 3 nights in Oct 2025

10/10 Excellent

Harrison

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, beautiful location - really great and attentive staff.
Stayed 1 night in Oct 2025

10/10 Excellent

Shirley

Liked: Amenities, property conditions & facilities
Good
Stayed 2 nights in Sep 2025

10/10 Excellent

Soegi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2025

8/10 Good

Mark

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2025

10/10 Excellent

Luan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean and beautiful.
Stayed 1 night in Aug 2025

10/10 Excellent

saurabh

Stayed 1 night in Sep 2025

10/10 Excellent

yaron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2025

6/10 Okay

Mojtaba

Stayed 1 night in Sep 2025

10/10 Excellent

Jonathan

Stayed 1 night in Sep 2025

10/10 Excellent

Ainura

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place by the lake with excellent views. Room was a good size with a sofa and a balcony overlooking the lake. Very peaceful, near the two gondolas and Hakone Shrine.
Stayed 1 night in Sep 2025