Hotels location was great as it was near the Rindermarkt which was a lifesaver for eating cheaply every night and also near the U-bhan.
We had the family bungalow which was perfect size wise, and also nice and quiet and more secluded from main hotel - definitely the hotel I would book again if I was in Hamburg. There was also a good playpark for children just down the road on Paulinastrase.
Improvements would have been from a customer service position at check in - we could have been made to feel a little more welcome with a smile and chitchat and breakfast wasn’t great as we came down at 9am and a lot of things were not being replenished so as a vegetarian I missed out on the fruit salad, yogurt, cheese and bread.
Overall, the thing I cared most about was the standard of the room and feeling safe, location and being able to get a good sleep and for that I score the hotel 8/10.