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Midtown Shangri-La, Hangzhou

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Photo gallery for Midtown Shangri-La, Hangzhou

Indoor pool
Suite (Specialty) | Room amenity
2 restaurants; breakfast, lunch and dinner served
Exterior
Suite (Shangri-La) | Hypo-allergenic bedding, down duvets, minibar, in-room safe

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Hot tub
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant

Explore the area

View in a map
6 Changshou Road, Kerry Central, Yan'an Road, Hangzhou, Zhejiang, 310006
  • Place, West Lake
    ‪4 min walk‬
  • Place, Wulin Night Market
    ‪6 min walk‬
  • Place, Wulin Square
    ‪15 min walk‬
  • Airport, Hangzhou (HGH-Xiaoshan Intl.)
    ‪28 min drive‬

Room options

View all photos for Deluxe King Room

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Deluxe King Room

8.8 out of 10
Excellent
(3 reviews)
  • City view
  • 43 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Horizon Premier King Room

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Horizon Premier King Room

  • City view
  • 78 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Horizon Lakeview King Room

Horizon Lakeview King Room | Hypo-allergenic bedding, down duvets, minibar, in-room safe

Horizon Lakeview King Room

10.0 out of 10
Exceptional
(1 review)
  • Lake view
  • 43 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Horizon Club King Room

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Horizon Club King Room

  • City view
  • 43 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Premier King Room

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Premier King Room

  • City view
  • 43 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Premier Lakeview King Room

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Premier Lakeview King Room

  • Lake view
  • 43 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Executive Suite King Room

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Executive Suite King Room

  • City view
  • 86 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Executive Lakeview Suite King Room

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Executive Lakeview Suite King Room

  • Lake view
  • 86 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Twin Room

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Deluxe Twin Room

  • City view
  • 43 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Premier Twin Room

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Premier Twin Room

  • City view
  • 43 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Premier Lakeview Twin Room

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Premier Lakeview Twin Room

  • Lake view
  • 43 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Horizon Club Twin Room

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Horizon Club Twin Room

  • City view
  • 43 sq m
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Deluxe 2-bed Room

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Deluxe 2-bed Room

  • Sleeps 2
  • Free Wi-Fi

View all photos for Suite (Specialty)

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Suite (Specialty)

  • City view
  • 129 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite (Shangri-La)

Suite (Shangri-La) | Hypo-allergenic bedding, down duvets, minibar, in-room safe

Suite (Shangri-La)

  • City view
  • 215 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

Similar properties

Exterior
Grand Hyatt Hangzhou
Hangzhou
  • Pool
  • Spa
  • Parking included
  • Free Wi-Fi
4.3 out of 5, Excellent, 470 reviews
The price is CHF 191
includes taxes & fees
28 Jun - 29 Jun
Grand Hyatt Hangzhou

About this property

Midtown Shangri-La, Hangzhou

This smoke-free hotel features 2 restaurants, a full-service spa and an indoor pool. Free WiFi in public areas and free self parking are also provided. Other amenities include 2 bars/lounges, a health club and a sauna.
Midtown Shangri-La, Hangzhou offers 414 air-conditioned accommodations with minibars and a safe. Beds feature down duvets. A pillow menu is available. LCD televisions come with satellite channels. Bathrooms include a separate bath and shower, bathrobes, slippers and designer toiletries.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

An indoor pool and a hot tub are on site. Other recreational amenities include a health club and a sauna.
Guests can indulge in a pampering treatment at the hotel's full-service spa, Chi. Services include facials, body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including reflexology.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa.

With your stay at Midtown Shangri-La, Hangzhou, you're connected to a shopping centre and just a quick walk from West Lake. Features include free WiFi in public areas and free self-parking, plus 2 restaurants.
  • Free WiFi
  • Free self-parking
  • Enjoy Chinese cuisine at Chengzhong Bistro Chinese, one of the property's 2 restaurants and 2 bars/lounges
  • Buffet breakfast served daily for a fee
  • Take a swim in the indoor pool or soak in the hot tub
  • Treat yourself to massages, body treatments or body scrubs at Chi
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym, a steam room and a sauna
  • Just a 5-minute walk from West Lake and a 1-minute drive from Broken Bridge
  • Train station pick-up and train station drop-off shuttle service available for a fee
Midtown Shangri-La, Hangzhou offers its guests a full-service spa, an indoor pool, and a health club. There are 2 restaurants on site, along with a coffee shop/cafΘ. You can unwind with a drink at one of the 2 bars/lounges. Public spaces have free WiFi.

Business amenities include a business centre, meeting rooms, and limo/town car service. A hot tub, a sauna, and spa services are also featured at the luxury Midtown Shangri-La, Hangzhou. A train station pick-up service and a train station drop-off service are available for a fee. Self parking is free.

This 5-star Hangzhou hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:00 AM and at the weekend from 6:30 AM to 10:30 AM.
Chengzhong Bistro Chinese – This restaurant specialises in Chinese cuisine and serves lunch and dinner.
Central Market – This buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Open daily.
Midtown Brewery – This gastropub serves lunch and dinner. Open daily.
The Great Lounge – On-site lobby lounge. Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Train station pick-up and drop-off shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 6:30 AM to 10:30 AM on weekends; CNY 194 per person
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe

Restaurants on site

  • Central Market
  • Chengzhong Bistro Chinese
  • Midtown Brewery
  • The Great Lounge

Things to do

  • Full-service spa
  • Health club
  • Hot tub
  • Indoor pool
  • Sauna
  • Steam room
  • Stereo

Family friendly

  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • On a lake

Full-service spa

  • Body scrubs
  • Body wraps
  • Facials
  • Massage
  • Reflexology
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

More

  • 13 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Express check-in available

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

This property offers transfers from the train station (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CNY 350.0 per night.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately CNY 194 per person
  • Rollaway bed fee: CNY 350.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Midtown Shangri-La, Hangzhou offers transfers from the train station (fees may apply). Please contact the property on the number on the booking confirmation 72 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property.
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National rating

Property class, provided by our rating system, is based on property type, amenities and services.

Property is also known as

Midtown Shangri-La Hangzhou Hotel
Midtown Shangri-La Hotel
Midtown Shangri la Hangzhou
Midtown Shangri La Hangzhou
Midtown Shangri La, Hangzhou
Midtown Shangri-La, Hangzhou Hotel
Midtown Shangri-La, Hangzhou Hangzhou
Midtown Shangri-La, Hangzhou Hotel Hangzhou

Midtown Shangri-La, Hangzhou Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 146 out of 240 reviews
Rating 8 - Good. 67 out of 240 reviews
Rating 6 - Okay. 10 out of 240 reviews
Rating 4 - Poor. 3 out of 240 reviews
Rating 2 - Terrible. 14 out of 240 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Soh Mei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great. Staff are polite and nice.
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Jerry

Liked: Cleanliness, staff & service, amenities
Service was excellent
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Mari

Liked: Cleanliness, staff & service, property conditions & facilities
I like this hotel.
Stayed 3 nights in Aug 2025
Verified

10/10 Excellent

Teo

Liked: Cleanliness, staff & service, property conditions & facilities
Best hotel
Stayed 2 nights in May 2025
Verified

10/10 Excellent

Pauline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance to the adjacent mall. A very comfortable stay.
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Kumar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good size room and great service
Stayed 3 nights in Sep 2025
Verified

10/10 Excellent

Jian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is clean with great breakfast.
Stayed 2 nights in Jun 2024
Verified

10/10 Excellent

ang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nearby to night market and shopping mall. Great location.
Stayed 3 nights in Sep 2025
Verified

10/10 Excellent

Baisong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great location and facility for business travel.
Stayed 2 nights in Oct 2024
Verified

10/10 Excellent

Zachary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay.
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Jiewei

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location and easy to walk around.
Stayed 2 nights in Mar 2024
Verified

10/10 Excellent

Jianyu

Liked: Cleanliness
Great location, friendly staffs at horizon club
Verified

10/10 Excellent

HO CHEONG ERIC

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and friendly staff, very comfortable environment
Stayed 1 night in Jul 2024
Verified

8/10 Good

Hon Peng

Liked: Amenities
Convienient and clean
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Francis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Surrounded with shopping, restaurants and day/night life activities. Facilities were awesome too.
Stayed 1 night in Dec 2024
Verified

8/10 Good

Man Ki Juliana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location and good service.
Stayed 2 nights in Apr 2023
Verified

8/10 Good

Frederik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great and beautiful hotel with super staff service

Great and beautiful hotel with super staff service, very comfortable bed and a nice bathroom. Hotel is located very close to the lake and a lot of different restaurants. Delicious breakfast buffet with great selection of western food and Chinese food.
Stayed 2 nights in Oct 2024
Verified

8/10 Good

CHOONG HIOK

Liked: Cleanliness, staff & service, property conditions & facilities
Staff are friendly and helpful
Stayed 1 night in Sep 2024
Verified

10/10 Excellent

catriona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Central hotel

The hotel is centrally located with great access to restaurants and only a 10-15 min walk from west lake. It was clean and comfortable. Breakfast was lovely with plenty western options. It is attached to the merry shopping centre which is really handy also and a good landmark making the hotel easy to find.
Stayed 2 nights in Apr 2025
Verified

10/10 Excellent

Geaik Theng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing hotel.

The hotel was amazing with comfort and cleanliness. Very nice rooms with big bathroom. Although was only a 2 night stay, it was really an experience. Thank you.
Stayed 2 nights in Oct 2024
Verified

10/10 Excellent

Wenxun

Liked: Staff & service, property conditions & facilities
Great!
Stayed 2 nights in Apr 2025
Verified

10/10 Excellent

Yingshi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mike 张 is excellent!
Stayed 2 nights in Jun 2025
Verified

10/10 Excellent

Hanbing

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Slightly dated but very clean and well maintained still. Absolutely great location, steps away from famous night market and walking distance to West Lake. Staff are nice and helpful.
Stayed 3 nights in Oct 2024
Verified

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent

Excellent and modern
Stayed 3 nights in Oct 2024
Verified

10/10 Excellent

ZHOU

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay well, comfortable, safe
Stayed 1 night in Jun 2023