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Azen Lakeside Hotel & Travel

3.0 star property

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Photo gallery for Azen Lakeside Hotel & Travel

A modern hotel room with a large window, a hanging chair, a bed, and a decorative wall mural.
A spacious lobby with a high ceiling, a reception desk, teal seating, and a marble floor.
Body treatments, Swedish massages, Thai massages, sports massages
Junior Double Room, 1 King Bed, Lake View | Egyptian cotton sheets, premium bedding, down duvets, memory-foam beds
A modern hallway with a wooden floor, an elevator, and a staircase.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Spa
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Business services
  • Laundry room

Explore the area

View in a map
37 Pho Duc Chinh, 1, Hanoi, 100000
  • Place, West Lake
    ‪2 min walk‬
  • Place, Dong Xuan Market
    ‪20 min walk‬
  • Place, Ho Chi Minh Mausoleum
    ‪5 min drive‬
  • Airport, Hanoi (HAN-Noi Bai Intl.)
    ‪34 min drive‬

Room options

View all photos for Superior Double Room

A hotel room with a large bed, two chairs, a desk, a TV, and a decorative wall painting.

Superior Double Room

  • 22 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Deluxe Double or Twin Room, Patio, Courtyard View

A hotel room with a large bed, a desk, a chair, and a view of the city through the window.

Deluxe Double or Twin Room, Patio, Courtyard View

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 28 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Large Single Beds
  • Free Wi-Fi

View all photos for Deluxe Double Room, City View

A hotel room with a large bed, a desk with a chair, a TV, and a window with curtains.

Deluxe Double Room, City View

  • City view
  • 25 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Junior Double Room, 1 King Bed, Lake View

Junior Double Room, 1 King Bed, Lake View | Egyptian cotton sheets, premium bedding, down duvets, memory-foam beds

Junior Double Room, 1 King Bed, Lake View

  • Lake view
  • 55 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Luxury Double Room, Lake View

A hotel room with a bed, a desk, a chair, and a view of the city.

Luxury Double Room, Lake View

  • Lake view
  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Premium Triple Room, Courtyard View

A hotel room with a large bed, two bedside tables with lamps, a TV, a desk with a chair, and a wardrobe.

Premium Triple Room, Courtyard View

  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Large Single Bed
  • Free Wi-Fi

View all photos for Premium Quadruple Room, Courtyard View

A hotel room with two beds, a desk with a chair, a TV, and a window with curtains.

Premium Quadruple Room, Courtyard View

  • 40 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 King Beds
  • Free Wi-Fi

View all photos for Standard Room, 1 Bedroom

A hotel room with a bed, a flat-screen TV mounted on the wall, a window with a view, and a door leading to a bathroom.

Standard Room, 1 Bedroom

10.0 out of 10
Exceptional
(1 review)
  • 20 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed
  • Free Wi-Fi

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About this property

Azen Lakeside Hotel & Travel

Along with 10 restaurants, this hotel has a full-service spa and a fridge in a common area. WiFi in public areas is free. Other amenities include a business centre, dry cleaning and laundry facilities. Change of towels is available on request
Azen Lakeside Hotel & Travel offers 32 accommodations, which are accessible via exterior corridors and feature fireplaces and minibars (stocked with some free items). This individually decorated and furnished accommodation has separate sitting areas. Memory foam beds feature Egyptian cotton sheets, down duvets and premium bedding. A pillow menu is available. 42-inch Smart televisions come with premium cable channels. Bathrooms include a shower with a rainfall showerhead and a hydromassage showerhead, bathrobes, slippers and designer toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access (speed: 500+ Mbps (good for 6+ people or 10+ devices)). Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include a safe and complimentary bottles of water. In-room massages, hypo-allergenic bedding and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include sports massages, Swedish massages, Thai massages and facials. The spa is open daily.
During your stay at Azen Lakeside Hotel & Travel, you're just a quick walk from West Lake. You'll find features such as free WiFi in public areas, plus 10 restaurants and a full-service spa.
  • Free Wi-Fi (speed: 500+ Mbps (good for 6+ people or 10+ devices))
  • Enjoy a bite to eat at one of the 10 restaurants
  • Treat yourself to Swedish massages, body scrubs or body treatments at the spa
  • Services include dry cleaning/laundry, tour or ticket assistance and a porter
  • Steps from West Lake and a 2-minute drive from Ho Chi Minh Mausoleum
  • Airport shuttle service available for a fee
Azen Lakeside Hotel & Travel offers its guests a full-service spa. There are 10 restaurants on site, along with a nearby corner/local shop. There's an onsite business centre.

WiFi is free in public spaces. Multilingual staff, tour/ticket assistance, and a garden are also featured at the business-friendly Azen Lakeside Hotel & Travel. An airport shuttle (available 24 hours) is available for a fee.

Smoking is allowed in designated areas at this 3-star Hanoi hotel.

Azen Lakeside Hotel & Travel has 10 restaurants on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking within 5 metres
  • Street parking available
  • 24-hour return airport shuttle at scheduled times and on request for a surcharge

Food and drink

  • 10 restaurants

Things to do

  • Bicycle cleaning area
  • Bicycle repair station
  • Bicycle storage
  • Bicycle tours
  • Full-service spa
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • Laundry facilities
  • Mini-fridge
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk
  • Shared refrigerator
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business centre

Outdoors

  • Garden
  • In a nature reserve

Full-service spa

  • Body scrubs
  • Body wraps
  • Facials
  • In-room massages
  • Manicures/pedicures
  • Spa open daily
  • Sports massages
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Doorbell and phone notification
  • Grab bar in shower (70 centimetre high)
  • Hand-held showerhead
  • Hardwood flooring in room
  • Height-adjustable showerhead
  • No lift
  • Roll-in shower (110 centimetre wide)
  • Visual doorbell notification
  • Visual fire alarm

More

  • Communal living room
  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Memory foam mattress
  • Pillow menu

Bathroom

  • Bidet
  • Children's robes
  • Children's slippers
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 42-inch smart TV with premium cable channels

Food and drink

  • Cleaning supplies
  • Electric kettle
  • Free bottled water
  • Free minibar (limited items)
  • Meal delivery service
  • Mini-fridge
  • Paper towels
  • Restaurant dining guides
  • Tea bags/instant coffee

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Desk
  • Desk chair
  • Electrical adapters
  • Fan
  • Fireplace
  • Free local calls
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 11:30 PM
Late check-in subject to availability
Minimum check-in age - 15

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 2:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for VND 300000.0 per day.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: VND 600000 per vehicle (return, maximum occupancy 0)
  • Rollaway bed fee: VND 300000.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a private host (a party not acting within their trade, business or profession). EU consumer law, including the right of withdrawal, will not apply to your booking. The cancellation policy set by the private host will cover your booking.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Azen Lakeside Hotel & Travel offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 24 hours prior to arrival with your arrival details. Guests arriving after 2:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

Property is also known as

Azen Lakeside Hotel Travel
Azen Lakeside & Travel Hanoi
Azen Lakeside Hotel & Travel Hotel
Azen Lakeside Hotel & Travel Hanoi
Azen Lakeside Hotel & Travel Hotel Hanoi

Azen Lakeside Hotel & Travel Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 10 out of 14 reviews
Rating 8 - Good. 2 out of 14 reviews
Rating 6 - Okay. 2 out of 14 reviews
Rating 4 - Poor. 0 out of 14 reviews
Rating 2 - Terrible. 0 out of 14 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

TAKAFUMI

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were all very friendly and approachable. The location was also very convenient, being close to the city center, making it easy to go for walks and shopping, and I had a very comfortable stay.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, amenities
I had a great stay at this Hotel, Location was ideal, Lovely staff, very friendly and polite. Would highly recommend.
Stayed 7 nights in Dec 2025
Verified review

10/10 Excellent

Rong Shun

Liked: Cleanliness, staff & service, amenities
I would say that almost all the arrangement are good and their staff are especially friendly. There is also a nearby minimart which I was able to get some food stuff
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

winn

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room ! Nice and friendly staff
Stayed 1 night in Oct 2025
Verified review

8/10 Good

William

Liked: Cleanliness, amenities, property conditions & facilities
The facility itself is old, with a few minor mechanical/plumbing issues. The staff was great though, very attentive and helpful. Location is very close to West Lake.
Stayed 1 night in Jan 2026
Verified review

6/10 Okay

Kim Hai

Liked: Cleanliness, amenities
At first I was upset because they put us in a room on the lower floor that didn’t have natural light. The room itself was also poor. It was smelly, the toilet was smelly, some pillows were smelly, and the shower area would flood when bathing. But then the receptionist help to change me to higher floor with sunlight and I’m happy. I’m lucky, you may not be. Amenities: Towel, toothbrush, slippers all provided. Shampoo and soap also dont lather well so my hair can still stink afterwards. And the bottles aren’t labelled so good luck guessing which is for your hair. Location: short walk to west lake w restaurants and cafe. Going further by taxi is cheap. $1-5 to old quarter, weekend night market, water puppet theatre etc. There’s a (very) small minimart next door for water and snacks. You can collect water at first floor also. We took two tours and tour bus pick up point is just behind the hotel although you will be the earliest pick up before bus circles old quarter. Counter staff always helpful to complaints, request to change room and book tours. In short, a 3 star budget friendly place.
Stayed 6 nights in Mar 2026
Verified review

10/10 Excellent

Malik

Liked: Cleanliness, staff & service
Disliked: Amenities
The room my wife and I chose was amazing. It had gorgeous balcony view and allowed us to rest and recharge without feeling like we missed a beat of what’s was going on. We chose this area because it’s close to everything but not right in the middle of everything so we could enjoy our time rest in between adventures without having to use ear plugs lol. Theres a beautiful lake right by the hotel. I enjoyed a run there in the morning and it was fun to see how the locals start their day. Here are some things to be mindful of if you pick this property. Just for full transparency when my wife and I first checked in, they mentioned that there was an issue with the room that we had booked and that it wouldn’t be ready until tomorrow due to water leakage. I get it these things happen but it doesn’t change the fact that the flow and rhythm of our trip was taken off coarse. They offered us another room until our room was ready tomorrow but the room obviously wasn’t the premium room we paid for so I asked to be compensated for the difference and what I was initially offered was nothing but change and I felt as if I was being treated unfairly. After much unnecessary back and forth I was finally offered an amount that seemed fair for the inconvenience and we were able to move forward. I would definitely stay here again because after we were able to move through that hurdle, we could enjoy the staff, our room (ready next day just as they said), and beautiful Hanoi. Be back soon.
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

HIROYUKI

Liked: Cleanliness, staff & service, amenities
部屋はリニューアルされておりキレイ。 残念なのは基本設計から防音が悪いことだが、コレはベトナムあるあるなので気にしない。スタッフが毎回ドア開けてくれるのも久しぶりで心地よい。
Stayed 3 nights in Nov 2025
Verified review

10/10 Excellent

Rei

Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

Lewis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Dec 2025