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Aparthotel

Crescendo Urban Stay

4.0 star property

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Front of property
Executive Apartment | 1 bedroom, premium bedding, pillow-top beds, individually decorated
Executive Apartment | 1 bedroom, premium bedding, pillow-top beds, individually decorated
1 bedroom, premium bedding, pillow-top beds, individually decorated
1 bedroom, premium bedding, pillow-top beds, individually decorated

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Kitchen
  • Washing machine
  • Dryer
  • Parking included
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
339 Au Co street, Tay Ho district, Hanoi, Hanoi, 100000
  • Place, West Lake
    ‪5 min walk‬
  • Place, Ho Tay Water Park
    ‪8 min walk‬
  • Place, Lotte Mall Tay Ho
    ‪15 min walk‬
  • Airport, Hanoi (HAN-Noi Bai Intl.)
    ‪26 min drive‬

Room options

View all photos for Deluxe Apartment

1 bedroom, premium bedding, pillow-top beds, individually decorated

Deluxe Apartment

  • City view
  • 46 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Elite Apartment

1 bedroom, premium bedding, pillow-top beds, individually decorated

Elite Apartment

  • City view
  • 46 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Exclusive Apartment

1 bedroom, premium bedding, pillow-top beds, individually decorated

Exclusive Apartment

  • City view
  • 46 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Apartment

Executive Apartment | 1 bedroom, premium bedding, pillow-top beds, individually decorated

Executive Apartment

  • City view
  • 46 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Apartment

Grand Apartment | 1 bedroom, premium bedding, pillow-top beds, individually decorated

Grand Apartment

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premier Apartment

1 bedroom, premium bedding, pillow-top beds, individually decorated

Premier Apartment

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Signature Apartment

1 bedroom, premium bedding, pillow-top beds, individually decorated

Signature Apartment

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Apartment

1 bedroom, premium bedding, pillow-top beds, individually decorated

Premium Apartment

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Apartment

1 bedroom, premium bedding, pillow-top beds, individually decorated

Superior Apartment

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About this property

Crescendo Urban Stay

Concierge services, dry cleaning and laundry facilities are available at this smoke-free aparthotel. Free WiFi in public areas and free valet parking are also provided. Additionally, a 24-hour front desk, a free food/drink shopping service and express check-in are on-site. Each apartment boasts a fireplace and offers free WiFi and a kitchen. Conveniences include a washer/dryer and a sitting area, and guests will appreciate thoughtful touches, such as a pillow menu and slippers.
Crescendo Urban Stay offers 19 air-conditioned accommodations with fireplaces and washers/dryers. Rooms open to balconies. This individually decorated and furnished accommodation has separate sitting areas and includes desks and kitchen islands. Pillowtop beds feature premium bedding. A pillow menu is available. Accommodation at this 4-star aparthotel has kitchens with fridges, stovetops, microwaves and kitchenware and utensils. Bathrooms include a shower with a rainfall showerhead and a hydromassage showerhead, slippers, designer toiletries and bidets.

Guests can surf the web using the complimentary wired and wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). Smart televisions are featured in guestrooms. Additionally, rooms include a hairdryer and free toiletries. In-room massages, hypo-allergenic bedding and an iron/ironing board can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Our customers tell us that they can't get enough of the helpful staff at Crescendo Urban Stay. During your stay, you're just a quick walk from West Lake. Enjoy features like free WiFi in public areas and free valet parking, plus breakfast (surcharge). This upmarket aparthotel has 19 apartments. Free WiFi and a kitchen are available in each apartment.
  • Each apartment offers a kitchen, a washer/dryer and a fireplace
  • Free Wi-Fi (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)) and wired Internet
  • Free valet parking and self-parking
  • Full breakfast served daily for a fee
  • Services include free food shopping service, dry cleaning/laundry and a concierge
  • Just a 1-minute drive from West Lake and 6 minutes from Hoan Kiem Lake
Crescendo Urban Stay offers its guests multilingual staff, tour/ticket assistance, and concierge services. WiFi and wired Internet are free in public spaces. The business-friendly Crescendo Urban Stay also features laundry facilities, dry cleaning/laundry services, and a complimentary food/drink shopping service. Limited free parking is available on a first-come, first-served basis.

This 4-star Hanoi aparthotel is smoke free.

For a fee, guests can enjoy a full breakfast daily from 7:00 AM to 10:30 AM.

Property amenities

Pool/Spa

  • In-room massages

Internet

  • Available in the apartment: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free covered self parking on site
  • Free valet parking on site
  • Limited number of on-site valet and self parking spaces per unit
  • Onsite parking options include a garage and a carport

Kitchen

  • Cleaning supplies
  • Cookware, dishware, and utensils
  • Freezer
  • Hob
  • Kitchen island
  • Microwave
  • Paper towels
  • Refrigerator
  • Water dispenser

Dining

  • Daily full breakfast available 7:00 AM to 10:30 AM for a fee: VND 80,000 for adults and VND 50,000 for children

Bedrooms

  • Bedroom
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • 1 private bathroom
  • Bidet
  • Children's slippers
  • Designer toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Living spaces

  • Communal living room
  • Fireplace
  • Separate sitting area

Entertainment

  • 50-inch Smart TV

Outdoor areas

  • Balcony

Laundry

  • Dry cleaning/laundry service
  • Laundry detergent
  • Laundry facilities
  • Washer/dryer

Work spaces

  • Laptop workspace

Comfort

  • Air conditioning
  • Fan
  • Heating

Pets

  • No pets allowed

Suitability/Accessibility

  • Area rug in room
  • Hardwood flooring in room
  • No lift
  • Tile flooring in room
  • Smoke-free property

Services and conveniences

  • 24-hour front desk
  • ATM
  • Blackout drapes
  • Concierge services
  • Daily housekeeping
  • Electrical adapters
  • Free grocery shopping service
  • Guidebooks
  • Iron/ironing board on request
  • Lockers
  • Luggage storage
  • Meal delivery service
  • Multilingual staff
  • Porter/bellhop
  • Safe at front desk
  • Tour and ticket assistance
  • Turndown service

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)
  • Fire extinguisher

General

  • 19 units
  • Cleaning products are eco-friendly
  • Connecting units available
  • Individual decor
  • Individual furnishings
  • Reception hall
  • Soundproofing
  • Water dispenser

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 7:00 AM
Express check-in available
Minimum check-in age - 15

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

The property charges 2 per cent for credit card payments
Guests will receive an email within 24 hours before arrival with check-in instructions and an access code; front desk staff will greet guests on arrival at the property
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your government-issued photo ID after booking
Information provided by the property may be translated using automated translation tools

Access methods

Access code, staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Cash deposit: VND 500000 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately VND 80000 for adults and from VND 50000 for children
  • Credit card charges are subject to a surcharge of 2 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments and cash
Mobile payment options include: PayPay
Noise-free guestrooms cannot be guaranteed
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Prior to arrival, guests must complete online registration with the property via a secure link. Guests will be asked to provide the property with a copy of their government-issued photo ID before arrival. Guests will receive an email 24 hours before arrival with check-in information and an access code. Front desk staff will greet guests on arrival at the property.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Crescendo Urban Stay Hanoi
Crescendo Urban Stay Aparthotel
Crescendo Urban Stay Aparthotel Hanoi

Crescendo Urban Stay Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 24 out of 40 reviews
Rating 8 - Good. 9 out of 40 reviews
Rating 6 - Okay. 2 out of 40 reviews
Rating 4 - Poor. 4 out of 40 reviews
Rating 2 - Terrible. 1 out of 40 reviews

9.0/10

Cleanliness

8.6/10

Amenities

9.0/10

Property conditions & facilities

Reviews

8/10 Good

Antonio Jermaine

Liked: Cleanliness, amenities, property conditions & facilities
I enjoyed a peaceful stay, the room was nice and it wasn’t loud or crowded. The staff was helpful and nice. The hotels description wasn’t 100% accurate but only because they’re currently under renovation. All in all, I have no complaints.
Stayed 10 nights in Nov 2025

4/10 Poor

Verified traveller

Travelled with group
Disliked: Cleanliness, room comfort
Stayed here twice on my trip. The first time I as great, no issues and smooth check in and out. The second time was terrible. We were given a room that had not been cleaned from the previous stay. The replacement room was the same! We had to check the remaining key cards by ourselves to find a clean room. The room we found.. the showerhead was falling off the wall because it's dislodged from it's attachment, very unsafe to shower.
Stayed 1 night in Mar 2025

8/10 Good

Jaromir, Ostrava

Liked: Cleanliness, property conditions & facilities
Noisy street
Stayed 3 nights in Jan 2025

8/10 Good

Amanda

Liked: Cleanliness, room comfort

Direct and to the point

The receptionist was clear and communicative from the moment I booked. Offered to send a car at an extra cost and gave me direct check-in instructions.
Stayed 5 nights in Dec 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Was comfortable, clean, and in a good location.
Stayed 8 nights in Nov 2024

10/10 Excellent

Danny

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very clean place. Very modern. Feels like a mini condo. View out of the window was virtually non existent but doesn't matter. Still get lots of natural lighting. There's a chicken or cockatoo that will wake you up at 4am straight through till 8am or so though. And it's off the main road so you'll be hearing cars and bikes throughout the day. Normal if you're used to Vietnam city culture but could be jarring if you're expecting a quiet stay. It's walkable to a few places but at the same time can be slightly awkward for taxis to come through due to side road's size and entrances. There's a washer which is welcomed but no detergent of any kind. A bit odd considering the unit has almost everything else you'd need. Over all it's a great place
Stayed 2 nights in Oct 2024

10/10 Excellent

Goodhand

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Had a lovely time at this apartment! The staff all made us feel very welcome and gave us recommendations for the local area. Our favourite place we have stayed in Vietnam. Beautiful rooftop. Comfy bed and was quiet enough. It’s close enough to be walking distance to the lake ,feeling like you are in the hustle and bustle! Overall, cannot recommend this apartment enough
Stayed 1 night in Sep 2024

10/10 Excellent

Solius Ingrid

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
This was probably the best hotel experience I have had during my many solo travels in Asia. The staff, facilities, and amenities were top-notch. Me and my friend were with 2 small kids but they took care of us very well. They made our stay very pleasant ..
Stayed 1 night in Sep 2024

10/10 Excellent

Linh

Its clean!! and TV is smart one, which is plus
Stayed 1 night in May 2024

10/10 Excellent

Kim Tuy?n

Business traveller
Liked: Amenities
The building is new, the apartment is nice, modern and fully furnished. I like this decoration, both of living room and bedroom is bright because of big glass door. I think its best place with that price.
Stayed 1 night in Apr 2024

6/10 Okay

Violette

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Property was lovely, room was lovely, area around the property not so lovely. Road works right outside the hotel making around the hotel very very muddy. Hotel is just off a very busy road so it gets very noisy. There are dogs barking all around at all hours, there was multiple cockerels outside our bedroom window waking us up at 2am and 5am every morning for a week, so no sleep was had. The walls are paper thin and we had a family next to us that insisted on keeping the front door open while their screaming child was awake all night. Other than all that above, there are some restaurants within a 10 minute walk but you have to get a cab into the city as it’s over an hour walk. Towels provided in the room are tiny, not proper bath towels and there aren’t any proper kitchen equipment. No washing powder provided even though there’s a washing machine in every room, nothing to dry your plates after they’ve been washed, cutlery wise - the two of us had 2 forks, 1 spoon and 1 knife between us to eat dinner with some nights (taking turns who used the knife) Would stay closer in the city next time, or request a higher floor to try and get some sleep away from the animals.

10/10 Excellent

Robert

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful apartment. Staff was nice. There was road construction while we were there so that was a bit loud. Would stay here again
Stayed 7 nights in Jan 2024

8/10 Good

Sean

Travelled with group
Liked: Cleanliness, property conditions & facilities
The property was nicely appointed, with excellent facilities. It was near a busy road and a bit noisy, with a Cockerell waking you at 5am
Stayed 1 night in Jan 2024

2/10 Terrible

Marcela

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property is new construction, and the reception area is not yet complete. Near the West Lake, it is a 10 minute walk to coffee shops and restaurants, yoga studios, and small shops. Hanoi in general is a very noisy city, with constant road traffic. We slept well and soundly, but plan on waking up early simply due to the hustle and bustle of the city that starts before 7 am. Our room was immaculate and very comfortable. We would definitely stay here again. Given that we have also stayed in the Historic quarter, I have to say I preferred this location as it is a bit more tranquil and you can easily hail a GRAB to get to the tourist areas. I had the misfortune of losing my cell phone as I entered the taxi in front of the hotel in the morning. After informing the reception team, they were able to trace who found the phone in the street by looking at the high definition security camera feed. My phone was then returned to me that evening. The staff went over and beyond to assist in this situation, and I cannot thank them enough.
Stayed 5 nights in Nov 2023

4/10 Poor

Michael

Disliked: Cleanliness, property conditions & facilities
This hotel is not what the pictures appear as from the outside. I arrived very late after landing and my driver and I both could not tell this was the correct location; it literally looks like an abandoned building from the outside. After finally confirming it was real, I got checked in and went to room. Room was fine, mostly like the pictures. View isn’t anything to write home about, your view will be a busy road and a dark, dirty alley. This property should really be more upfront about the amount of construction happening in the building. The outside is filthy and the first floor is a construction zone and equally as filthy. Overall, I was okay enough with it to stay for the week as I booked but I was tempted to change hotels. I would not stay here next visit, however.
Stayed 7 nights in Oct 2023

4/10 Poor

Kwok Keung

Liked: Cleanliness
Disliked: Property conditions & facilities
Air conditioner is fault. I need ask several times to exchange
Stayed 1 night in Oct 2023

8/10 Good

Mathias

Travelled with partner
Liked: Amenities, property conditions & facilities
Hotel liegt leider direkt an einer Schnellstraße ,von Ruhe absolut keine Spur. In der Nähe ist ringsum nichts los, man braucht für alles ein Taxi. Wer sich die Grab App runterläd kann günstig in die City gelangen. Zimmer war ordentlich eingerichtet und geräumig
Stayed 4 nights in Nov 2025

10/10 Excellent

trobor

Stayed 7 nights in Oct 2025

8/10 Good

Agata Barbara

Travelled with family
Liked: Cleanliness, property conditions & facilities
Appartamento pulito ed accogliente, il posto dove si te non è molto piacevole.
Stayed 3 nights in Feb 2025

10/10 Excellent

NOURDINE

Liked: Cleanliness, amenities, property conditions & facilities
A liottle bit noisy because of the road
Stayed 10 nights in Nov 2024

10/10 Excellent

Kevin

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Excellent value for the money, great location, good food in the rooftop restaurant. All of the staff are very friendly and helpful. Miss Kim was extremely helpful to make sure my stay was perfect! I highly recommend this hotel.
Stayed 1 night in Sep 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort

Gute preis Leistung

Das Apartment hat alles was man braucht. Gutes internet.
Stayed 9 nights in Nov 2024

10/10 Excellent

Maria

Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
A really nice place to stay about 35 mins (walk) to the centre of Ha Noi. The service was good throughout our stay, where the staff were welcoming and always checked if we needed anything else.
Stayed 1 night in Sep 2024

8/10 Good

sharmaake

Okei for short stay
Stayed 3 nights in Jul 2024